Whataburger

I have to share my experience because things went from bad to AMAZING! Todd! He was amazing!! I had a salad from here a few weeks back and I found a bug in my salad.. I want to say it came from manufacturing company not from location specifically.. I called and sent an email. The whole time Todd tried his hardest to make it better. .well he did! Took me weeks to go back since I kept thinking I could find a big again!! I went back today and Todd gave me a free salad to make up for the other one!! He gave me so much reassurance that things could be different and they truly were! I can say this location has my trust again! Todd is running this location amazingly and making sure every customer has the best experience!

I had a fantastic experience at Whataburger today. The moment I walked in, I was greeted with genuine friendliness and a welcoming atmosphere. The restaurant was clean, well-organized, and clearly cared for, which made the whole visit even more enjoyable. My order was prepared quickly, and everything tasted fresh, hot, and perfectly made. The burger was flavorful and juicy, the fries were crisp, and the attention to detail really showed. It’s clear the team takes pride in delivering quality food consistently. What stood out most was the staff’s attitude—professional, attentive, and kind without being pushy. They made sure everything was just right and created a positive dining experience from start to finish. Thank you, Whataburger team, for your excellent service and delicious food. I’ll definitely be returning soon.

Your nighttime employee Traci was such a pleasant person to order with. She is so polite and welcoming! It's refreshing to experience someone like her because it's very few far in-between that you'll run into someone like her anymore. Thank you Traci!! #W

The customer service experience I had was absolutely terrible. I used the drive-thru for a curbside pickup and was actually pleased with the speed of my order's preparation. However, when I thanked the employee for the fast service, she responded with an extremely hostile attitude—the worst I have ever encountered in a fast-food setting. This employee made me feel entirely unwelcomed, as though I was a burden on the staff. Due to this unacceptable behavior, I will be permanently avoiding this location.

The food from whataburger is pretty good, but having customer service of the highest caliber like this store has, makes the food that much better. The manager, Todd, is very attentive and polite in every interaction I’ve seen, and the cashier, Deirdrah, with the dopest glasses, has a fantastic attitude. Thank yall!

I am grateful for being thirsty 20 minutes ago. It led me here, where the Manager was kind not to charge me for some cold water. I see that here, they treat the least of us with some dignity. ~Adam~Kalinious~●

I placed an online order and went to the store to pick it up. I gave the cashier my name, waited several minutes, and even had to repeat my order name to the manager. Despite that, it took about 25–30 minutes before I finally got my food. During this time, I saw multiple people come in and leave with their orders, which made me feel like mine had been ready but was overlooked. I stayed calm and patient, but the staff should have been more attentive. I shouldn’t have had to keep reminding them about my order. It felt like because I wasn’t being pushy or aggressive, my order was just forgotten. Overall, the service was very disappointing, and the team needs to do a much better job of keeping track of online orders and treating every customer with equal attention.

First time to eat at this WhataBurger location. It is conveniently within 1/2 mile of where I now live. This restaurant meets the franchises high standards of sanitation & cleanliness. Expecting more customers at noon since it is on busy Nacogdoches Rd with great signage. Disappointed they were no longer carrying their delicious Mushroom Swiss Burger. Optred for a small cheese bacon burger instead, onion rings and a strawberry shake. Good but not extraordinary.

This is my favorite fast food without question. I go to this location because it's close to my house. I use curb side more than anything and I've never had any issue's with any of my service. I've been inside a few times and it's really clean and the people are amazing and super nice and courteous. I highly recommend this location the people and service are top notch.

Over 30 minutes in the drive through, every single time I come to this location something goes wrong or my order is wrong, pick any other location

Never have I ever been so disappointed by my favorite fast food chain. Got out of the gym around 3am and headed right over to get some food before heading to the house. Dude that took our order did NOT give a flying f**k, just the demeanor in which he spoke to us (I had my 2 roommates with me) was just giving me massive red flags. Not only did he seem almost annoyed that we were there, our order was so off that I think they stuck a 3 year old behind the screen and called it good. The lady that ran my card was nice enough, but $37 for 3 people at FAST FOOD is ridiculous. It's good, but not that good. Hell, it wasn't even correct

Grateful they were open on New Year's Eve! However, the customer service was quite questionable. Since CoronaDrama, safety measures are taken into account with is always assuring to observe. also line of the few fast food companies still open 24 hours. This all being said, Whataburger is consistently good as far as the food goes, so I hate to pen a negative review. However. For the sake of honesty. I have been here countless other times, they are sometimes good, sometimes bad, but (maybe only compared to other consistently good Whataburger locations), they have gotten the order incorrect maybe one third the time. Yes, they were packed, but this is no excuse. There were several individuals in our party, so it took several minutes to get out the order. Notably, things like saying "a la carte" only to be followed with the associate asking, "What drink do you want with that?" obviously not making things any easier. When we (finally) got to the cashier, she requested our order back, only to get it incorrect. We verified it, only to have her snap, "that's what I said". Even though we all heard otherwise. She told us in no kind means that we needed to speak up when ordering and then there was some grumbling as she pushed to close the window closed in front of our faces. Then we had to move ahead, waited another ten minutes, which is fine, except when we received our order it was missing an extra side of onion rings. Couldn't be bothered to flag them down though, at that point. Le sigh. Also not sure whether this is standard, but did not receive any straws or ketchup or even napkins! Only received what we precisely ordered. Oh, wait. Not that, either.

I warmed up the apple pie and what happened to the filling? There was about a teaspoon of apple filling. Is this how all apple pies are now?

Super slow and rude here these people do not want to work there's one girl motivated enough to do drive through Togo orders and counter that girl deserves a raise but all other people working here seem super rude and not willing to talk to anyone. I didn't even want to bother them but they pulled the dining room tea and you have to goto the counter for it, I would rather serve myself

Our cashier Xochitl M was very rude! What a pest she is! Will not be returning to this location

Order a milkshake but machine was down and they asked me if I wanted a replacement drink. Not the same value. Site wouldn't give me a replacement. Of the same cost. Charged me anyway. Had the delivery guy frustrated also. Not a fan of BK. It's not in my neighborhood and the food was just warm.

Whataburger used to be so good. Once Chicago took over, big surprise, it turned to trash. The ONLY thing good here now are the chicken strip meals. So disappointed. And that is all of them, not just this location. Don't waste your money. So crappy that the owner sold out like he did.

It is alright. For Al little while when you first try it, it is actually good, but then you get tired of it fast. Also there chicken tenders are dry as poop in a hot summer .

do companies not train employees how to say "i'm sorry", "how can i make it right"? or something to that effect. im pretty PRO restaurant, PRO restaurant employees in this Covid climate, but ya gotta work with me 11:30 am/saturday , light traffic at restaurant... placed an online curbside order, was told to park "in designated spots, enter number". i drove around the ENTIRE restaurant, front and back, nothing. i checked app, said if no available spots, park out front with flashers so i did. i waited, and waited, 10 minutes after estimated time on app, i decided to go in. asked at counter, no one could find my order. cashier told me curbside was around back by drive through when i asked. my order was finally found - sitting time on counter 20 minutes. i said my burger was probably cold, cashier said no, it was fine. open bag, unwrap, cold. so i asked them to remake it. also asked cashier AGAIN about curbside spots, didnt know how i missed it. she walked off, no answer. waited and waited for my burger - it apparently went to the back of the line - cashier came back and informed me no one put out the curbside signs. no apology, no "we'll get your burger right out", nothing, she just walked off. about 10 minutes later i got my burger. total time over 30 minutes. no apology, no thank you, no nothing. (manager was there, he answered when i asked if anyone was making my burger after watching about a dozen of others made.) someone DID ask if i needed another pie, since it had been sitting too - kudos to him. im writing this review for 2 reasons - 1) so you know what's going on if you dont see curbside signs 2) to let managers know that EMPLOYEES NEED TO BE TRAINED HOW TO HANDLE COMPLAINTS AND PROBLEMS!!! i am not a cranky old lady. a prompt im sorry, let me get that fixed for you again, would have made me a happy camper. things happen, just KNOW HOW TO MAKE THEM RIGHT! FOOD NOTE: when i got home, so much ketchup was slopped on that it leaked all over the wrapper and rendered the bottom bun inedible. ill add photos! lol! COVID NOTE: i ordered online curbside because i did. OT want to go inside!

I arrived at Whataburger drive thru for breakfast and finally left at LINCH time!!! There was ONE customer ahead of me. I waited 20 mins in the heat! 20! Why!??!!!!! Not only was there no urgency on behalf of the black woman employee but she was chit chatting with the customer waiting behind me!! Finally, not only she bring me THE WRONG ORDER and instead of apologizing for the unnecessary long wait, she makes some patronizing comment, "here you go miss. Just rocking it! " No, she didn't rock it, she fucked up!!!!!! Too bad I can't leave a NEGATIVE star!!!!!

New whataburger challenge call this the SPICY FARM HOUSE. It's amazingly good. Basically a #1 with cheese and you add a chicken patty in this case the spicy chicken patty. Let's make this a thing. Who's up next? Also my wife's burger was a joke. This has to be one of the worst if not the worst whataburger in town.

This man is using gloves, that's great! BUT he is handling money at the register then turns around to handle food. Eat at your own risk. The bad thing is you can't report them to the health department, Whataburger is in their wallet.

Some of the kids working there suck at there job and and don't get your order right even when you tell them twice. And then act like you're stupid when they got your order wrong. Dont eat here, not worth waiting an hour for cold food too

The food is good, but the service....! Omg the manger SANDRA is trash. I She was sooo unprofessional, rude, bitter, and dramatic. She insulted me and disrespected me because, the GOT MY ORDER WRONG!!!! I would recommend for you to go to another Whataburger, even if it's a few more miles away, this hasn't been the first nor the second time. This not what a manger should or act for THEIR MISTAKE!!!! just go somewhere else!

This is the most unorganized business I have ever experience. I waited in the drive-through for 30 minutes only to receive a cold burger and additional items I did not order. It's just a mess.

Yeah, I just love going inside, such as I did today, place my order and then get totally ignored after that. I placed the order at 2:17pm got my place card (#12). I sat down near the front. After 12-14 minutes, and with just about every customer that was inside now gone, I walked up and asked about my order. The person who actually took the order (a white shirt supervisor) acts like she's totally forgot about me. Welp, I guess it's no act she did forget about me. One of the roles of the supervisor is to make sure things are going well and that includes looking over the restaurant itself to make sure that a guy who's been sitting on his butt for over 10 minutes with his cell phone is okay. Anyway she yells over the preparer's station to aske about the number 12 order. Yeah, you guessed it. It hadn't even been started. Forget this place. I've had it with this outlet. I'll be doing business from now on at the Brook Hollow outlet.

I can't believe I wasted eleven dollars on this sorry excuse for a breakfast. I placed my order at 9:41 and didn't make it to the window for my food for a solid TEN MINUTES (see receipt pic). We order fries instead of the hashbrowns and they make them fresh, because who has fries laying around during breakfast? They do apparently. The fries were inedible, cold dry, stiff, just nasty. My jalapeno cheddar biscuit was the consistency of beef jerky left out on a sidewalk for three days. Disgusting. Disappointing. The only thing good....the OJ and that's because they didn't make it. I hope this isn't a sign of the direction Whataburger is heading since the buy-out. As for this particular location, it's CANCELED.

Not sure what it is about Whataburger that everyone raves about. Burger was expensive, cold, and tasteless. I wouldn't sit in a drive thru line for any type of food at Whataburger.

Went to get a burger after late arrival from airport. 9:00 PM Tues 9/21/22. There were 3 cars in A lane and I got behind a car in B lane. I saw 5 workers inside filling cups, walking around and laughing. Waited 15 minutes and NO cars were served or had moved - I was stuck. Finally the car in front of me got their order. I asked the server what the problem was and he said they were short staffed. I told him forget it and drove off. Mr. Garcia the manager needs to look into this or take his name off the window. I would be ashamed.

Wow! This is the slowest drive thru. I am the only customer and I have been sitting here waiting for my food for 11 minutes and counting.

horrible experience, after waiting in the drive through for 30 minutes, my order was wrong, I ordered whataburger with cheese oinion rings instead of fries, and received whataburger no chesse (although I paid for it) and fries. will not go back here.

I don't even know where to begin with this place. This is the second time that I've been there and they get my order wrong and the forget part of my order. The employees there are little absent minded kids, that couldn't care less that they give poor service. They're there to collect a paycheck. This is the closest Whataburger to me, but I'm going to start driving an extra 3 miles out of my way. Just so I can have my order made correctly. This location needs to be shut down and everyone get re trained, including management! By most reviews on here, it seems that there's a trend here. FIX IT, OR CLOSE!!

We just went thru the drive thru at this Whataburger. The person taking our order was kind, patient and professional. The guy giving us our food at the window was an abundance inconsiderate jerk. Not only were we treated very poorly, we didn't receive straws, napkins, ketchup, salt, pepper or lemon (I ordered the fish dinner). My husband asked if the guy (Dangelo) could pour his drink into an insulated cup he had from the paper cup. Dangelo said "they don't do that". They've done it before so I have to wonder if this guy was prejudiced (my husband is Black and I'm White) or if he was honestly just very new jerk. I was so disappointed. We're moving out of state so this is one of our farewell dinners. We have Whataburger where we're going but we've been in this neighborhood for 14 yrs so we've been going to this one since it opened. Horrible fish...way too

This is just for the breakfast. I had a mobile order, i came in and say down in the seat next to the door Unless you're standing in front of a register. No one will acknowledge you. There was no one was in the ordering area but me. Got no attention for 5 mins which my order time came and went. When i asked about it the handed me my drinks and good can't a few mins later which was about 6 mind after my latest time frame on the app. I ordered hotcakes and the breakfast plate. When i get home, there was no utensils, no condiments no napkins just the food. This is the only place that does not give you syrup for your pancakes. At least in McDonald's you are ready to eat from the bag. Breakfast was ok, not worth the expense though. For fast food breakfast. McDonald's is the way to go. Whataburger needs to up their game, this experience just left me disappointed

Very slow drive thru. Took about 30mins for two burgers. Only 3 cars in front of us. Would have been quicker to go to H‑E‑B and cook my own burgers at home. Never coming to this one again. It's called fast food for a reason. Very disappointed.

I ordered pancakes and a breakfast platter, with my friends hamburger and husband wanted chicken strips... i never got utensils/syrup/ chicken strips... just the three drinks and breakfast and burger stuff... no napkins or ketchup.. not even the recit , and they told me to come back tomorrow...

Originally gave this location a single star. Service is better, but I still won't go thru the drive thru. Check your order!

You asked for grilled onions grilled jalapeños buns toasted crispy bacon you won't get any of that!!! They are so lazy here ! 8 times and all 8 they have messed up , im done !!

This location is a hit or miss when it comes to speed of service, but the food is always great. Thanks!!

the night shift girl didn't even greet us when we got there and there wasn't any line, we waited for about 2 minutes and then kept asking if there was anyone then a girl answered and took the order the most unprofessional way and didn't even respond just would wait there in silence and would keep repeating "what" and i said that was all and about a min passed and she asked if that was gonna be all and i said yes again, we proceeded to drive up to the window and she told us the total and then gave me the cup and i asked if i could have some ice and she said "we aint got no ice" and told us to drive up and shut the window so we did and she came and slapped the bag at my dads face and left in a rush. terrible experience. she was blonde/brunette and wore makeup, if you're not cut out for customer service then just don't work for customer service jobs...

The burgers tasted great, but it took over 50 minutes to receive our food for our group of 20. In addition, the soft drink machine was partially out of syrup. Would probably be better off driving to someplace else or to another Whataburger.

Food was good. Everyone was friendly, one person stood out his name was David he was an older person but he moved better than me that's for sure.He was cleaning tables and opening doors and greeting customers . As someone who has had a business before it was nice seeing someone pay soo much attention to his job.

Coming in late from work. Whataburger is one of the few 24 hr places open in the dining room after 10pm so after an extra long day at work, you can sit and relax, listen to country music and have a great burger. The service has never disappointed us, even when they make a mistake, they take care of it right away. Great friendly staff that actually sound like they mean it when they say "Welcome to Whataburger!" Love this store, they must have great leadership here that allows the staff to take ownership. Hope they pay their staff more than minimum wage, they are worth it!!! Great customer service!!! A+++ clean bathrooms!

Honestly I'm not one to complain cause me working in the food industry before and being in customer service for so many years i understand but it's one thing to make small mistakes and another one that you just are so careless and non apologetic or even show a hint of how I cam resolve the mistakes. 2nd times a charm to actually pay attention to the 1 star rating this whataburger has tbh. Both orders were delivery but no napkins, straws nor ketchup. Even if the order shows specifically to add ketchup. Okay whatever right, i let it go. Second time around we wait for curbside. Yo, almost like 30minutes. No traffic for the store, ordered in advance and nothingg. Second delivery order, we only got our drinks, we call and whoever Todd is, was like a representation of okay and? You ask for the refund in the app that's what we were told. Ask for the refund there and reorder. Like really man? If that person was an employee or even manager, y'all need more training in customer service cause that the worst. All i got were my drinks and not even a refund. All food was soggy and cold. Which was the worst. Never again man. Also they are super stingy with the gravy.

This is THE WORST Whataburger EVER! Food is good, but so SLOW!!! it will take you at least half an hour to get it from the drive though. The worst part is, they have 2 ridiculous lines so if you want to leave the line, you can't! You're trapped!!! WHATABURGER MANAGEMENT: Do yourselves and your LOYAL CUSTOMERS a favor, and FIX THE PROBLEM.

Slow slow service.. counter staff too busy talking amongst themselves to serve customers. Love Whataburger but stay away from this location

There's always SOMETHING wrong with this place. Whether it be they make the food wrong, give you a completely different order, make a ****** burger, or don't put napkins or ketchup in your drive thru order. Not to mention expect to wait at least 10 minutes in drive thru even at 11:30am or 2:30 pm when it's not lunch rush.

This place is too close to comfort because I am a Whataburger addict.. sure the service is slow during the day but I actually the service is faster at night. I order a variety of items but I never have an my major issues other than that the parking lot is a speed zone to the neighboring less than ideal Wal Mart in the area.

I literally come here almost every day and it's my favorite location. No matter how busy it is, I never have to wait long and the staff is always so accommodating and friendly. The food is great too of course. Be sure to stop at this location when in the area!

Quite possibly the worst Whataburger I have ever been to in San Antonio. One of the newer style buildings, but staffed by kids that are lucky to get their shirt on facing right side out. Here's a tip, look at your food before you drive off, there is an excellent chance it isn't what you were expecting. The only positive experience was the entertainment from the guy changing the words on the sign out front. I don't know if it was rehearsed, but watching you trying to get those letters up was hilarious. All I could hear in my head was the Benny Hill theme. Thanks.

GREAT PLACE! I would definitely recommend this restaurant to anyone wanting good food at a fair price. The cashier (Bethany) was welcoming and friendly, the establishment was clean and well maintained, and the manager (Justin) went above and beyond to make sure that everything was taken care of to our satisfaction. Food quality and customer service will definitely have my family and I coming back for more!

Nothing like trying to eat a soggy whataburger. Cold soggy bun whataburger. -that is all.

On Tuesday, June 13, 2017 I went to the Whataburger at 11003 NW Military Hwy, ordered the Whatacatch. When I got back to work, I opened up the burger and saw brown, wilted lettuce with a dab of tartar sauce. I've never seen anything so nasty. Do not recommend this place at all!!!

This has to be the slowest Whataburger on the planet. Seriously 30 minutes for a dine in order? Fire the manager and replace the SLOW staff!

I love this location. Everytime I come here, the restaurant and restrooms are clean. The food is good, served hot and quickly. If I have to wait to place my order, it's a short wait. The crew is pleasant. Plenty of parking, well lit at night, convenient location.

Simple request of adding mayo to your burger. If you add may that removes mustard whataburgers fix. Ask manager to fix it for you. Would hate to see if this location was busy. Whataburger on Marbach stays busy and has great service. Have watched workers clean a table ( wipe it clean) and skip tables with food crumbs or trash on them.

I love this location. The two best things I encountered was one, the service was very friendly and I was immediately greeted. The second thing was the nice family environment. Almost every restaurant I go to now has ridiculous and nasty music, but not this one. There was very nice family, Christian music instead of other things they could be playing. Not all the tables were clean, but that is understandable because of the hour. I recommend this location to every family looking for a nice family environment.