Deepti C
Google
For the past few times I went to Whipped, it used to be good; It was decent in 2023, but in 2024 the service got a little worse. Today, I went into the bakery to book a custom cake, and it took around 30+ minutes just waiting in the store until I got someone to take my order. The workers acknowledged I was here, but they were continuing with there work, which again is totally fine. Then, I was met with the rudest person ever. After impatiently taking my order, he charged me an astonishing $172 for a custom 6 inch cake with very minimal design. After asking for a price break down, he immediately shut me down and asked if I wanted to "continue purchasing or not." And then he proceeded to say "We don't break down the pricing of the cake," which I know for a fact is not true because they always break down pricing (atleast in the last 4 years of coming here.) Then the real kicker came; the guy who served me was supposedly the owner of the bakery Mr. Jason Pak. As an owner, you would expect one to care for their business and provide their utmost respect/service, but he is an anomaly. He doesn't seem to care about if his customers are happy or not, maybe he just cares about the money? Either way I left the store empty handed due to his indifferent behavior.
My experience doesn't reflect on the monetary value of the good, rather it fringes on the disappointment and the poor customer service exhibited. I will definitely never return as a customer or refer this business to anyone else.
