White Castle

This place is disgusting! Counters were filthy both customer side and prep side. Place was almost empty mind you. Went inside to order, fully assembled sliders were sitting on the grill top so long the onions were dried to the surface and the buns were crumbling and falling apart as they were taken up. The cheese was not kept cool and was out sitting. I asked the employee how long the sliders had been sitting there, he told me it didn’t concern me. I asked the manager for a refund and all he wanted to do was belittle me assuming I was an addict, then asked if I wanted fresh made sliders. I said no of course. But it really sucks driving 6 hours out of the way for my favorite burger place to be met with this entire experience.

This white castle is located in a Terribles gas station in Nevada. Outside of Las Vegas on the way to California. The food was very fresh and exactly what I ordered. I will definitely stop again next time im back. When I visited they had cool off road vehicles to look at right next to the white castle seating area.

The last few times ive commuted to Vegas for work ive been so happy and eager to stop by, yesterday I drove out and saw they closed at 7, I arrived at 5:50 ended up doing a few stops to lighten the drive, when I got there I was refused service although there were people eating, they stated they were closed but the hours show 7pm!!! This is the second time this happens to me, the last time It was 6:15pm, needless to say im not gonna waste my time stopping by anymore, the service has been too bad. I usually always buy a huge order too so I can take it back with me and enjoy for a day or 2 with the family.

Im so addicted to White Castle now. We went there, 3 times on my vacation. So yummy. Loved the chicken sliders the best. Im having slider withdrawals now. Lol. They dont have them here in washington. So sad.

Stopped here on our way out of las vegas the food was hot and fresh the service was fast and excellent. Will for sure stop here again. Highly recommend the onion curls so good. And get that slice of cheese on them little burgers so good.

Worst White Castle Experience EVER I’ve never had such an unprofessional experience at a White Castle. My husband ordered 10 sliders with cheese, and the female employee helping us punched everything in so fast that even when I tried to order my fish sandwich, she literally took over the screen and rushed through that too. We get the order… NO CHEESE on any of the sliders. Simple mistake, right? They said they would remake it—until the manager jumped in. This man comes out yelling at my husband, saying he’s “NOT putting cheese on the burgers.” The SAME employee who took the order tried to speak up and said it did come with cheese… but the manager shut her down and yelled about “not blaming his employees.” Then told us we were “just assed out.” Who talks to customers like that?? Over CHEESE??? Rude staff, rude manager, wrong order, zero accountability. Absolutely unacceptable. I will never come back.

The self-serve order kiosk was a joke. Unless I get an employee discount it makes no sense to make my own order. The kisok also would not allow for me to put jalapeno cheese on my sliders and none of the workers were paying attention to help me. After I paid for my meal I waited 5 minutes for someone to give me any attention. I told them my situation about the jalapeno cheese. They literally had my order in their hands as I asked them to remedy the situation and when I asked they looked clueless at me. I asked a second time and they then asked the manager if they could change the cheese and he said "they're already made, no". That's horrible customer service. Neer going back to White Castle again. Last time for poor service.

It was my second time ever visiting white castle.. The employees weere distracted and cold at my time of approach.. I was "Bossed" to put in my order in the computer to which I was not aware of!! When I received my French fries which cost me almost $5.. they were cold and were finished within 5 bites(had bacon cheese and onion on them).. The portion for the amount I paid was unrealistic!! But I finished them because I did not wanna be wasteful!! I'll never visited that restaurant again!!

I sure do like my white castle. Got a few burgers on our way back from Vegas to California. Our combo meal came with four cheeseburgers, fries, and a drink. The fries are on the saltier side. Easy quick service. Large drive-through area.

0 stars. The single star I'm forced to give is a lie. The employees were terrible and don't care at all about cleanliness. The 1-tablet which they force you to order from so they can avoid any form of interaction was dirty and broken. Twice, we explain this tablet was not working and they stood around in a circle like idiots. With no communication to us, the oldest-saddest one drags herself to the front and asks again what the problem is, because we couldn't have been more clear before. We communicate a 3rd time that we would like to place an order with a live-person as their tablet is not working and she responded with so much attitude saying, 'yeah I guess it's fine..' To say the least we didn't place an order with people who couldn't be inconvenienced to do their job as small as it is. Save yourself sometime when you come and leave them alone in their sad empty dirty-corner.

We ate here to check a box for something we wanted to do, we'd never had a fresh White Castle burger. While the burgers and the chicken sliders were what you'd expect out of fast food and honestly tasty, this location needs better customer service. They also need a more intuitive "self- checkout" option that explains you need to pick cheese on all four burgers in your combo, not just that you want cheese. We also go some attitude from the guy behind the counter, who after watching us struggle said he could just take our order at the register if it was too complicated. I informed him they needed better instructions in the app.

What can I say, you know what you're getting yourself into by eating here. Tiny burger delicious-ness Order some of everything.

Jean Nevada 1 Star - Worst White Castle Experience EVER I've never had such an unprofessional experience at a White Castle. My husband ordered 10 sliders with cheese, and the female employee helping us punched everything in so fast that even when I tried to order my fish sandwich, she literally took over the screen and rushed through that too. We get the order... NO CHEESE on any of the sliders. Simple mistake, right? They said they would remake it--until the manager jumped in. This man comes out yelling at my husband, saying he's "NOT putting cheese on the burgers." The SAME employee who took the order tried to speak up and said it did come with cheese... but the manager shut her down and yelled about "not blaming his employees." Then basically told us we were "just assed out." Who talks to customers like that?? Over CHEESE??? Rude staff, rude manager, wrong order, zero accountability. Absolutely unacceptable. So dirty too...They have so many terrible reviews about the staff and management Im shocked nothing has been done about it..I will never come back.

Very clean, limited seating, staff did not seem rude to me. Ordered off of kiosk. Did lag a bit on getting food BUT because there was also a drive thru line. Reminder!! This is part of a BUSY gas station off of the 15 FWY so it will get busy. UPDATE: do not eat here. Food is bland. Only the mozzarella sticks had flavor.

We stopped by White Castle before heading to Seven Magic Mountains. They had a drive thru at the Terrible's gas station/shop. The drive thru experience was fast and accurate. It was a great price for 20 sliders with fries. We ordered drinks and chicken rings too. It was my siblings first time trying fresh White Castle and they liked it. They charge for condiments. Overall fast, accurate and friendly service. Our food was fresh and delicious.

One sentence. It's a WHITE CASTLE!!!! This is the first one I found out this way. Last one I could find to eat at was in Minneapolis!! Get multiples of the sliders and stuff your face. There not many ways to mess them up. Definitely get the double. It's better than the singles. Service is quick and easy.

Stopped by here on my way out of Vegas, hoping to grab some white castle on the way home, but to my surprise, they're closed white Castle you're losing out on some major business. This place is packed people looking for food and you close at 6 PM.

White castle food is Great... However, I refuse to allow businesses to force the use of the Kiosk, every time you can't make adjustments to the order to allow how you'd like it, does away with a "cashiers" job... And it makes the whole experience impersonal and seem very sterile... 100% will not visit this location any more...

Always a great place to stop before the long drive home. Did not take as long as before when I stopped by. The place was clean but when I went to get drinks the selection was not there. Workers were nice as well. Always enjoy watching the way the White Castle burgers are made. Thank you

Finally got White Castle yay. I was anticipating this stop on the way home because we don't have one in California. We ordered the number 9, which is 20 of those burgers, half cheese and half regular and it comes with two fries. We got a Coke, which didn't taste very good to be honest with you, but the rest of it was absolutely delicious and hit the spot. Went through the drive-through since we were so exhausted from the night before didn't go to bed till late because of watching our friends bands play. I wish they would bring this place to California, but it was such a nice treat to stop and get it. I know they're not the most amazing burgers, but it's the nostalgia of it. I got to try it first when I lived in New Jersey, so it was nice trying it out here. I was so happy. They brought it out here. They should definitely open up more locations. The employees are really nice. We got our food pretty quickly and we enjoyed our delicious White Castle for the long tiring and painful ride home lol. Definitely a good way to end a quick trip to Vegas. If you haven't tried white castle, I recommend trying it at least once. I really like the movie too, so it's sort of reminds me of that going all the way here just to eat White Castle lol. Thank you for our delicious meal and amazing service. Can't wait to be back. Have a beautiful day, be kind to everyone :) Aloha

This white castle is inside the Terrible's gasoline station just outside of Las Vegas. The place was very clean and customer service was quick and friendly. We ordered the burgers with cheese combos, which comes with fries and a drink. Your options for cheese are the pepper jack or American and we chose American. Our food was fresh, and the hamburgers were amazing. These are definitely way better than the frozen ones from the grocery store. The buns were steamed, and they were super soft, and the hamburgers had the cheese, sautéed onions, and a pickle. We also ordered the desserts on a stick. We had the strawberry cheesecake, which was amazing and had an Oreo cookie crust, and we ordered the gooey butter cake, which was also delicious. The desserts are frozen so give them a minute to thaw. If you're passing through, stop by this White Castle and get your grub on! Enjoy!

Came here on the way out of Las Vegas. Nice convenient location. Large gas station rest stop. Almost Buckeyes looking. A little bit of everything inside including a beef jerky counter. The White Castle is in the back corner of the building. Please was interesting as you don't order with a human but on a touch screen. Humans were almost not existent on the registers. Only lady helping customers seemed a little grumpy. Maybe it was towards the end of her shift? Tables were not cleaned so had to wet some napkin and clean our table. Gold took about 10mins but it was hot and delicious. Will def be coming back here next trip to Vegas.

Slooooooooooowwwww service! I love me some White Castle, but they need to step service game! Waited at the drive through for almost ten minutes before someone came back to take our order (unfortunately there were cars behind us so we couldn't back out). I finally had to ask if there were opened and they took my order begrudgingly. Once ordered there was another 15 minutes for the food. Would certainly only recommend if you have time to wait.

I love frozen white castles and this was the first time I tried the original sandwiches and they are just as delicious. We got number two with a side of onion strips. The cheese sliders and the onion strip were delicious. The onion strips almost taste like a blooming onion but not as herby (pepperish). Downside was that the drive thru line did take like 20 minutes like what the other reviews said. There was only one person in front of us so not sure why it took so long. Don't be surprised if you sit there by the intercom and no one speaks for a long time. Haha.

the buns were soggy the meat was nasty I had to throw my food away . they wouldn't take out the onions. I will never go to White Castle again

If White Castle has only one fan left in the world, it would be me. The classic sliders.. the sides... honestly such an American masterpiece. The onion chips themselves are such a feat of culinary engineering. The smaller cuts expose each onion shard to a larger surface area of battering, and once fried, each piece becomes exponentially more crispy and delicious. The mozzarella sticks are gooey just as they should be. And the sliders! Sometimes, you just want a good ol' fashioned burger and that's exactly what White Castle provides. The nostalgic taste will haunt your mind for years and years until you finally go back and gorge yourself on 50 sliders, clogging your throat and arteries all the while trying to wash it down with a coke to breath and fill your mouth with more. You only need to (should only) have White Castle like once a year but oh is it such as experience each time.

Was wanting a Krystals Burger which I'm sure is a spin off of White Castle. Unfortunately with the staff that is manning this location the experience was the worst. First off waited behind a couple that was trying to place their order on the kiosk. They were having issues and not one person offered to help. Finally someone came up only to the most rude person in the world. I watched 3 people after my little order get their food before I got mine. All 4 of the people working there this morning were absolutely rude to pretty much everyone that went there.

This is not a full service White Castle. We decided to stop at this one instead of the ones in Vegas on our way home to pick up a family request of a White Castle crave box of half classic sliders and half chicken. Also wanted to pick up a few impossible sliders. This location does not do half and half boxes like the others and they do not offer the Impossible. The website does not let you see the specific menu because the order now link brings you to a 404 error page on chownow instead of a company based ordering page. Had we known, we would have stopped at one in LV. The company is making loads of money with the number of orders that come through and if not, then get rid of the individual boxes that are a waste of money and slow down the line as one person has to unfold, fill and close each box for each individual slider. Spend some of that money on hiring more staff because the 6 people working were working their asses off and looked miserable. All the reviews for all locations in the area are pretty bad. I really have no reason to go to White Castle except at the request of family so I don't intend to return but for the rest of the people that support this chain, do something to improve their experience and help out your employees. Oh, and right after we placed our order, they "temporarily" shut down ordering. For 10-15 minutes to catch up. Also, pay your people more because no one is waiting 30 minutes just to place their own order on the one tablet you have and then choosing to leave a tip like your screen asks.

This franchise is located inside the Chevron convenience store in Las Vegas, Nevada. It was very clean and well maintained. Since we tried White Castle in the east coast, we thought of giving it another shot here in Las Vegas hoping that it'll change our opinion on their food. Nope. It's still a disappointment. We ordered 2 of the Castle Pack 7. An order includes 10 sliders, 2 fries and 2 drinks. We added two orders of fries and onion rings and mozzarella sticks. It's a pretty large order considering we are a family of 7 visiting the state. Aside from the patty being paper thin dry, they only gave us a total of four sauces! We asked for more and we were told that it would be $.35 each extra. We showed them the receipt of what we ordered to justify that the sauces weren't enough. They still wanted to charge us. The server was unforgiving and rude at the same time. Never again with this whole experience.

Stupid business One screen for all customers!!! Invest more on this!!!!! This is ridiculously a joke of business Don't come if you want to wait 1 hour for your food

Service was non existent, their self service order station broke 4x while in line. And had to get the attention every time of a worker. Lady who worked the burgers, didn't change her gloves when trying to fix station and then went back to preparing food. Took 15 mins to order with only 2 people ahead of us. The regular sliders we had were bland and greasy. The jalapeno cheese sliders were solid. The fries looked like they were old and refried and given out instead of tossed. They were inedible. Took 20-30 mins it seemed to get our order. We like White Castle but this location was "terrible"

OMG. How did White Castle get popular. The burgers were awful. Slimy cheese. Cold burgers and fries. No employee interaction at all. Never again

Harold and Kumar LIED!!! I went just as stoned too, could not enjoy the burgers. Chicken rings were god awful too.

So this was my first time having a White Castle burger since I was like ten! We don't have these in California so when we stopped at Terribles for a snack I had to get a slider, yes even at 9am lol!!! My hubby and I got a few each and ate them in the car as we headed home. Omg again, brought me back to my childhood they taste and smell just as I remember them. The service was good and overall a really great experience. The food was nice and warm and on point! I wish we had one in California!!!

We stopped in here as we were at the Terrible's. We had zero issues and the food was prepared quickly. We got a bunch of cheese sliders and they met expectations for any White Castle I've ever been to. I think their location is really convenient and there is some indoor seating.

Employees are rude. Waited for 30 minutes to order in the drive way. No line. Just waiting to place an order. No one infront of me just them doing nothing. Pulled up to the window to order after waiting 30 minutes in the drive thru for the employee to say she wasn't taking orders at that window. DO NOT go to this location. Nothing but a waste of time. Need younger staff here because the old lady was not moving.

We waited in line for our order to be taken for more than 30 minutes. No one checked in to take our order. We ended up driving to the window so we could place our order only to be rudely told "no orders can be taken at the window, you have to drive all the way back into the line. Horrible service.

I pulled up to the drive thru and nobody greeted me. I had to say "hello" and the lady said "just a moment." She took almost 10 minutes to tell us that you can't order a "crave case" on the drive-thru. This is the first time I'm asked to get off the car because the drive-thru can't handle a single crave case. Horrible service if you're asking customers to walk inside to order. There were only three people working. It should be zero stars because you're inconveniencing customers daily at this location. Stay away!

We stopped at Terrible's for gas and restroom, so White Castle was a convenient lunch spot before we continued our commute to Las Vegas. My boyfriend ordered the #2 Cheese Slider Combo ($10.99), consisting of 4 sliders, regular fries, and regular soda, while I ordered two sides--Loaded Fries ($3.99) and 6-piece Chicken Rings ($3.99). The best way to summarize everything was that it tasted like cafeteria food, which I did not mind, but $20 for this quality was too big of a discrepancy to ignore. If everything was priced to the way it tasted, I would give this a higher rating.

Service: prepare for major attitude. I witnessed an elderly couple waiting in line to order and was told to use the kiosk to order and was met with such disrespectful and condescending service when they couldn't figure it out and had to take there order instead at the register because the line started to get long. I was asked if I wanted any condiments when I picked up my order and I asked for two ranch and also held up two fingers. The lady came back with just one when I asked for another I was given an eye roll and my second ranch thrown on the table towards me.

Yelp asked me if I recommend this business, I hit the maybe button. Maybe because if you are on your way out of Vegas and heading home to CA, yes because they don't have any locations there. MAYBE yes if you want something cheap and don't mind the little extra wait at the drive thru. Maybe yes if you don't want anything fancy and want fast food grade food. Maybe yes if you are on a budget or if you are curious of trying it because you saw the Harold and Kumar movie. I did not eat inside so I don't know what it is like at this location but I have been to the White Castle in Downtown Vegas and it's like any other fast food joint . I personally like White Castle. It does taste better than the frozen ones you can find at any market. They do have chicken and fish sliders and they aren't that bad. Their loaded cheese fries are tasty but gotta eat them while they're hot. Great snack to eat on the way home to CA. I got stuck in traffic for 6 hrs, thank the food gods I had food with me and it just happened to be White Castle .

Just your average White Castle nothing special. Our order did take awhile like everyone said but it wasn't too bad. I think they just don't have enough help inside so it's not their fault it's management fault. Anywho food taste the same and service was fine.

By far the worst customer service I've encountered. I ordered 12 sliders and asked for 6 horseradish sauce & 6 catsup. They told me, i can only have 5 of each. I reminded her that we ordered 12, so, I need 6 of each. She didnt budge. There was an older lady, too that was trying to figure out how to order from their touch screen. Not one from white castle came up to her and asked if she needed help.

White Castle is located inside the Terribles building and we came here on the way back to Los Angeles. This was my first time stopping at this station area and I can not believe how large t is! They have everything in here and they also have a White Castle towards the back right corner. My friends and I decided to order a family pack and the server was super nice and told us we could also get half regular cheese and half pepper jack cheese on each of the mini sliders. This was so amazing! The taste of the pepper jack one is hands down now my favorite one to get! I know there's a lot of hate for this burger place. But I think they are pretty alright and I love how small it is! The buns are also nicely fluffy. The cheese is melted and the meat is also a square thin patty. I love it and it's good to have when we are on the road. We took our order and drove back to LA like that.

I always stop at the Terrible's in Jean to gas and pee on my way home from Vegas. This time, I needed to eat, so the White Castle inside the sizable store was my choice. I got two of the Original Sliders and a fountain drink. As expected, the sliders were good, and they sustained me for the four hours plus drive home. The drill is you order and pay via a kiosk like contraption, and they text you and call your name when your order is ready. I'm not a fan of this, but it worked fine. I will say, though, I almost bounced because it took too long for my super simple order to come out. There is a pleasant enough seating area to eat at once you get your order. This is preferable to eating them in the car before hitting the road again. It's the same amount of down time anyway. This White Castle is worthy of your consideration on your way home from Vegas.

California native coming to Las Vegas for the weekend, and swinging by White Castle is usually a must for me. First time I tried the drive thru at this location and I waited 20 mins at the order speaker. Here comes the male employee back on with a lack of basic customer service skills. I expressed the frustration of me waiting for over 20 mins - with no update or customer service from him. He then refused to service me after waiting patiently with no issues. Does that make sense? The customer service here was horrible and I definitely will not be spending my money at any White Castle establishment again. Store manger- contact me, I would like to leave a formal complaint to you about this employee.

You don't go to White Castle because it tastes good, you go because it's the last food stop before you get to Baker lol. Food is super mid but it's inexpensive and does the trick. One piece of advice is load up on condiments to give it a little flavor. Overall it's nothing to write home about but if you need a quick power up before or after a night of drinking it's a valid solution.

After reading the decent amount of negative reviews, on our way home we took the risk of hitting up this White Castle on a weekday around 12:30PM. The location was fairly easy to find & right off the freeway. WC is located inside the huge convenience store where the world's largest Chevron gas station is. Plenty of parking of course & huge clean restrooms within. We couldn't be more lucky & fortunate to have have been served. The gentleman taking our order was courteous and friendly. 2 other staff was making the food. So 3 staff in total that day. I ordered 2 dozen double cheese sliders + other items to go for I had to take some home back for my family to try. Despite the fact the sign said limit to 60 (I didn't nearly order that many) he had to ask his manager first & she said yes it was ok. I had to tip them for ordering more than normal. After doing so the cashier yelled out about getting the tip & all staff said "thank you!" I was surprised by that but appreciated the acknowledgment. We got our food in about 15-20 minutes! It was a very open kitchen & you can see the magic behind the counters. They have a drive-thru as well, but I don't know if that truly is functioning. There is a self-serve beverage machine but fyi no condiments or napkins anywhere else - you'll have to ask the staff for them. There is plenty of table & high top seating. I couldn't be more ecstatic for my WC sliders! You can't get these fresh ones in Cali. So, I thoroughly enjoyed 2 of my double cheese sliders, fries & onion chips! The taste & freshness was just as delish as I had remember first time having a WC slider. Getting double the beef patty is the way to go! My WC craving was definitely satisfied. I also had the fish slider, it was only good when fresh made & eaten on site. Just an fyi - after taken it home, it's not as great. I just hope in the future when I revisit this location, they'll have the WC sliders available for I have read they do run out! Long live sliders!! :)

This place is conveniently located on the way out of town at a gas station with a lot of pumps. It's always busy so be prepared to wait. Food is terrible. You really have to be here for nostalgia or to soak up a hangover to get any real value. This is really the only food I can think of where the freezer aisle version is accurate. I honestly can't explain why I've been here twice. Service is whatever. I'm not there to chat anybody up. I'm giving a bonus star because unlike the strip location this isn't filled with homeless tweakers

This is my second trip to White castles and Jean, Nevada. The first time the manager was yelling at the customers telling them they could wait very rude telling his employees don't worry about the customers. I just figured it was a bad day. Let it go. My second time I get there and the buns are stale. How do you get a white castle burger with stale buns? The whole thing is they're supposed to be steamed. I would fire the manager and get someone there. that knows what they're doing because evidently he does not know what he's doing and needs to be replaced. Save your money travel into Vegas go to Fremont Street on the strip and get you some good white Castle burgers.

If I could give this place a negative, it would be about -10, 15 minutes when the burgers are finished to get your food. Everything was ice cold, told the short Mexican girl if she worked for me, she'd be fired. What a waste of time and money! Don't do it folks!

Got stuck in the drive thru for 25 minutes waiting for the car in front of to get their small paper bag of sliders. What a waste of time. Don't come here.

The food was good and fresh,made to order in a quick fashion and convenient location inside of a gas station right off the 15 outside of Vegas

Hope the food is better than the service. Never EVER would we be treated this way at a "corporate" store which we were rudely reminded this was NOT one. Insane. White Castle needs to remove their name from this disgrace. And the GALL to ask for a tip on the self order! WTF!

Pulled up to the drive thru and waited 3+ minutes for the person, nothing. I backed up and pulled forward again. In 1-2 minutes someone answered asking me to hold on. 2-3 minutes I just drove away. Pretty upset as we don't have WC in California and the closest one is 5 hours away in Nevada. Another epic fail WC, like the store on the Vegas strip. Sad so very sad.

Always a good hot meal in Jean at White Castle. It's at the chevron station with 100 pumps across from Starbucks! Had to get lunch on the way into Las Vegas and we were satisfied. There is plenty of parking and a line to wait sometimes depending on when you go, but it moved fast. I ordered some cheeseburger sliders, side of mozzarella fries, and a soda. Also, decided to try dessert got a strawberry cheesecake as well. Food is pricey, but for quality and service it all came out well, and my cravings were filled in one meal so it was worth the stop. Staff was friendly and they have a crew back there slinging sliders.

I had never tried White Castle, seen it in the grocery store. Heading back home we stopped to eat at this very well kept facility with White Castle inside. The little sliders were yummy and I decided to order the traditional slider and a chicken and fish on the side since I never ate here. All were tasty. Have I had better sliders? Absolutely, but these were good enough and freshly made. The servers were friendly and helpful with their new ordering system. Not bad of a stop for this traveler. Prices were decent too.