White House Black Market

From the moment I walked in, Shana made me feel not just welcomed, but seen. She approached me like a trusted sister would—listening closely, asking thoughtful questions, and genuinely getting to know my style, needs, and confidence level. It didn’t feel like shopping; it felt like I had a personal stylist who truly cared. She didn’t just sell me outfits—she built up my confidence. Every piece she pulled was tailored to me, not just in size, but in energy. Her warm, encouraging words, honest feedback, and eye for detail made me feel beautiful, empowered, and excited to wear what I bought. I left the store not just with clothes, but with a glow that lasted all day. Thank you so much Shana!

This store is located on the second floor of Columbia Mall, near Lord & Taylor. I gave 5+ stars on the service and 3 stars on the selections. What I like about the store: Excellent customer service - I feel like a VIP the entire time I was in the store. 1. I was greeted by Lori the minute I walked in the store. I rarely shopped there, but was impressed with the customer service. Lori explained the store layout. If I need an item but it is not displayed in the Petite section, I may be able to order it online. 2. Tia helped me while I was in the dressing room. She found a pair of petite jeans from the back room and it works! 3. Another lady (I forgot her name) helped me at the cash register. She asked if I wanted to leave my purchase on a hanger or in a bag. I opted for the hanger, and was pleasantly surprised that my purchase was in a fine garment bag. The store carries few pants/jeans that are not ripped and the pant legs do not stick to the legs. I do not care for skinny jeans/leggings, nor do I wish to pay for any garment that is ripped. I feel that the quality of the clothes is not as good. The pants are wrinkled and the fabrics are not good quality. Nonetheless, the positive shopping experience that I had will propel to shop there again.

I wasn’t sure the fit for wide leg so was trying on my usual size and was thinking it was perfect. However, a stylist (?) in this store recommended one size smaller and it was a perfect size for me and looking stylish, which got me thinking ‘have I worn large size so far?’ Good that I tried on at this location.

Walked in there and the salesperson looked me up and down then turned her head and walked away and continued to talk smack to the other employees about her manager in a very nasty way. I went from intending to purchase a lot to walking out the front door.

Will not step a foot in this location . Bought a shirt at another location was going to be near this location tried on my shirt a few days ago it’s to big - tag got caught up in my necklace and was told final sale / ridiculous it’s not worn . Contact cust service and talked to Deanne in GA who was helpful and is 2 daying me what I need ! I’ll be sure to continue to support online and not this location .

Stylish clothing. Staff extremely friendly and helpful. Marisol and Nina make the store even more worthwhile to visit!

I love shopping at White House Black Market. I typically shop online but on occasion I drop by the mall to see what’s in stock. On one such trip one of the ladies let me know about shopping online from directly from the store to keep business in the stores, what a great idea. But today I was so disappointed. I dropped by the mall for my birthday and saw some items that I hadn’t yet seen online so I went in. There were no other customers in the store and 3 employees. All 3 employees made eye contact with me at one time or another and did not say a word, not a good afternoon, not a “can I help Roy with anything?” nothing. So as quick as I walked in I walked out. How can you expect business when you don’t even acknowledge as customer walking in. Very disappointing because there were items I would’ve purchased but not with employees who cannot even say hello. No thank you.

I was shopping for a dress for a wedding . I was ready to buy a full outfit. She was so interested in another customer I felt like an imposition. My last experience was wonderful and spent 1,000

Even though it's very rare that I can find items that fit me at this retailer, I love their merchandise. Everything is so pretty, elegant, stylish, and versatile. You can mix and match and wear the wardrobe to work or get dressy for a night out. I am a petite and generally wear a size 0 here in tops and most styles don't flatter my figure because I don't have any curves. I have a boy figure. Today I was warmly greeted by Corrine. She introduced herself and shook my hand. Great customer service. This is one of my favorite stores to window shop even though many items I like don't fit. I have purchased about 4 items over the years.

This place is one of my favorite franchise clothing stores for many reasons and my top 2 are selection and customer service. Let's just say the selection was there... ONLY! When I walked in, I was not in knowledge at all. I walked in through the front entrance like everyone else who came in before & after me who were greeted but somehow the greeting got missed with me. I know that the young ladies working saw me, because we made eye contact several times. No one asked to assist me, no one told me about any specials. Not that big of a deal, because I can read and comprehend, but it's always nice to get some extra attention especially when you always get it at other locations. I saw quite a few items that I wanted here and great sales going on, but my dignity wouldn't allow me to purchase them due to bad customer service. I did buy 1 cardigan that I have been watching for almost 3 months now, the price went down significantly. Sadly, the insult to injury continued. Once it was finally my turn to be chucked out, the cashier continued having a conversation with the customer before me who was completely finished their transaction. I understand wanting to be kind to customers but what happened to wanting to be kind to everyone. I was too disgusted to catch the names of either floor person, but it was 2 young African American Girls who not only ignored me for a customer w completed transaction but then began to converse amongst themselves after the other customer left, while I was still there :( Do better White House Black Market !!

Upscale boutique experience. Awesome customer service. Everyone there goes above and beyond to help me find whatever I need. They will start a fitting room for you and be right there if you need them for a different size or anything else. Love shopping here.

I would give them zero stars if I could. I went to the store to return an internet purchase. The girl could not process the return because the item was not in their system. She called their customer service and had them process the return. I asked for a receipt for the return and she could not provide one. I had to leave the item there. She said it would take a couple of days to process the return. I said then they should send me an email as a record. She said that would also take a couple of days. Here it is about 4 weeks later and wouldn't you know it, I did not get the credit on my credit card. Now what am I to do. This is such a big hassle and inconvenience! I hate this place and will never shop here again.

I LOVE the clothes in this store but HATE the prices. This store definitely has a boutique feel and price. If I could afford it, I would buy all of my clothes here, but sadly, I can't :(

Cynthia was AMAZING!! Helped me pick out numerous outfits for work and my work holiday party! I loved her options and how helpful the whole team was in helping me chose items. Will go back again for sure, nothing better than not having to browse around and make up your own outfits when someone can help style you!

The rudest retail manager I have encounted in my life. I had a return and I can understand why they couldn't take it back but the comments she made to me blew me away yesterday. Had to walk way before I let my teen daughter see me lose it. Never again will I enter this retail store

I love black & white stor , but customers Service very bad bad, hopefully every body never come in black & white stor at Colombia mall