Joseph F
Google
We had a very bizarre experience at White Rhino in Deep Ellum. The doors were locked 15 mins after opening (may be a policy), and I waited for the two people at the counter to leave to approach and order. When I did, the young woman working had earbuds in and told me I had to wait because she was making another coffee. She was rude, but we all have our moments, so I sat to wait. We waited 15 minutes for his pour over (no one else entered to make this a longer wait) and she never again asked for me to come back or looked our way. I decided not to order because I wasn’t going to wait another 15 mins for a coffee. I’ve been to other White Rhinos and enjoyed my experience, but this was just flat out terrible customer service and I don’t understand how they function as a shop. Good luck with the next customers!