White Swan Hotel

We were supposed to make a trip to Guilin but changed our mind the very last minute. Aa we've not visited Shamian Island, we made a last minute booking at the White Swan. I was rather worried and apprehensive as I read some poor reviews.When I arrived at the hotel lobby, my first impression already started to change. We had asked for a smoking room and the front desk staff told us that it's only available on a lower floor. Though a little disappointed we agreed to take the room as we wanted to check in and rest. However, the staff managed to get one of the smoking rooms in a higher floor as cleaning was completed. Stepping into our river view room was the 2nd great impression. The room had a full view of the Pearl River. The bathroom was huge and bright. Even my 15 yr old daughter fell in love. We've stayed in some very good hotels such as Ritz, Kempinski and Capella etc, and this room can be ranked up there. We needed an extra bed and the housekeeping staff set it up quickly, bringing with them a set of extra amenities as well. We tried the Chinese restaurant. Good but I wouldn't say it was 'wow'. There's turn down service every night and the housekeeping staff leaves a nice little box of biscuits as night treat. Rooms were made up promptly everyday and bottled water refilled. The staff was proactive, knowing that there were 3 of us, they actually placed extra bottles of water for us. If I have any complaint, it would be the pillows. Though there was a pillow menu, somehow all the pillows were still really flat. I had a bit of stiff neck and I told the housekeeping staff. They very kindly brought a few extra pillows so that I could prop up to a comfortable level. Location is also convenient with many restaurants and cafes nearby. A short walk will bring you to a nearby mall and the metro station.Compared to the Conrad where we stayed the last trip, this definitely fare much much better. Will be our top choice if I come to GZ again.

Excellent services and great facilities. Front desk manager Ms. Yan did a fabulous job to meet our needs by having an engineer to solve the voltage conversion problem, she recommended room change for the best view, and offered us various dining options with great deal. Our first stay for about a week. The guest relationship offered us a free upgrade for our second stay (for about two weeks), which made us very happy and feeling warm. The concierge and the restaurant personnels are very professional and polite, the food is super delicious! We are truly very satisfied with our stay in white swan hotel. Definitely we will recommend it to all friends and will stay again in white swan hotel in near future.

The art was great. Design and the waterfall inside the hotel is a great picture spot (either by the bridge below or higher up on 2nd floor where hotel lobby is). Very convenient to get to anywhere. Rooms are a bit smaller than expected but view is superb and very comfortable for couples. Very clean too. Definitely recommend

Just came in for a gander as many do - as much as its a fancy hotel, its also a place where tourists come in and see the hotels extensive art and Chinese artifact collection. They also have a nice Pagoda with a water feature. All very nice and interesting, and one can only dream of what the rooms look like. Very classy.

The room is very small. Better suited for smaller/short trips with little luggage.Long stays you will need the deluxe room which is double the standard size, but you end up paying alot more.While the place is very nice, the pool is quite a long walk to get to from your rooms.Also the internet is pretty poor there as well as disconnecting the internet on the dot of check out, so even though our luggage was still there while we were out we couldnt use the internet at the hotel while dining in, until we left the hotel that dayThey were reluctant to help with upgrade after staying in the deluxe room for one night, and not helpful with how to upgrade the rooms.

Wonderful hotel with delicious restaurants, the hotel has indoor gardens with ponds full of kois and even waterfall. The staffs were very helpful especially Clair from Club Lounge, she gave us a phenomenal services and exceeded our expectations. We really enjoyed our stay.

Hotel staff offered excellent customer services. This time, my wife and I travelled with five other couples and we all appreciated it very much they helped us a lot in terms of making reservations of famous restaurants for us before our arrival. Well done!

A great experience! Thanks to Klose and Raina for their assistance—my wife and I had a wonderful anniversary celebration. We’ll definitely choose this hotel again in the future.