Anthony K.
Google
I was expecting more and found it was just a regular restaurant like Applebee's or Olive Garden. The front door had to be manually closed, my reservation had me at one table, and I was shuffled around to accommodate someone else. I expected more from the steak I ordered (meh), not vegetables came with my steak dinner, so the side order was $14 (unbelievable). I was placed in a 2 seater corner booth close to the front door after being moved, and walk-ins received better seats than my reservation. Let's just say, as a high level Google reviewer, this is one of my lowest marks. There is little to No chance I will probably return. And maybe not have the Hostess in a dress and dirty sneakers. I Do Not recommend this establishment for local or visiting patrons.👎🏾
Response from the owner an hour ago
Dear Guest Anthony,
We are genuinely sorry to hear that your experience did not meet your expectations. We strive to provide top-notch service and food to all our guests and deeply regret if we fell short. We appreciate your feedback regarding the seating arrangement and our staff's attire and will undoubtedly take these critiques into consideration for improvements. As for the steak dinner, we're saddened to hear it wasn't up to par and will address this with our kitchen team. We want every guest to leave our restaurant satisfied and we're sorry we missed that mark with your visit. We hope you might reconsider and give us another opportunity to turn your experience around in the future.
Sincerely,
Whitestone Restaurant & Bar
Though I appreciate your response, but as the owner, your control is limited day to day. I believe it was the General manager who moved me and was less than cordial. As business owners we can become complacent and detached from our original purpose. Undercover Boss became popular for a reason and had heartwarming stories, but there were also some dark stories we don't usually speak about. The only suggestion I have is to pass out review cards for visitors and see if my assessment was accurate and adjust as you see fit. As a retired disabled veteran that has traveled the world and eaten in many countries, I always expect the best when I am at home. I wish you the best on fixing these issues. God speed!