Stephanie simeon
Google
I went to the Whole Foods section of the store, specifically the bakery area, and my first question to the man behind the counter was, “Do you sell frozen coffee?” He said yes, so I placed an order for a frozen caramel coffee. What I received, however, was an iced caramel coffee. When I pointed out that I had clearly said “frozen coffee,” his response was, “Oh no, we don’t sell anything like that.”
That was very frustrating because my very first question before ordering was specifically to confirm whether frozen coffee was available. Instead of acknowledging the miscommunication or offering to make it right, there was no attempt to correct the mistake. I was left with a drink I did not want or could not drink, and I ended up throwing it away since I only drink frozen coffee, not iced.
I truly feel the mistake was on their end, and the lack of customer service in handling it left me extremely disappointed. For a store known for its quality and service, I expected much better.