zhuzhu Z.
Google
I used to love Whole Foods, but this location has been consistently frustrating - and I’ve truly reached my limit.
1. Constantly empty shelves. Many times I’ve visited, essential items like fresh produce, milk, meat, and other basics are simply out of stock. It’s shocking how frequently the shelves are half-empty.
2. Expired products on the shelves. I have personally found expired items multiple times. Once, I even told a staff member that many products on a shelf were expired - and when I returned a week later, those same expired items were still there. I ended up removing them myself and handing them to an employee, who looked completely indifferent.
3. Unsanitary practices at the hot food area. I once witnessed a cleaning staff member spraying disinfectant directly on the glass barrier - while food was sitting right below it. It’s unacceptable to ignore the risk of contamination like that.
4. Spoiled chicken and awful customer service. The final straw was buying a whole packaged chicken that reeked when I opened it - and this was before the sell-by date. I called the store and was told I could get a refund on my next visit. But when I returned, the customer service guy rolled his eyes and asked, with a condescending tone, “Did you bring the chicken?”
• Obviously, I didn’t keep a rotten chicken sitting in my house for a week - why would anyone do that?
• He then said I should have come back the same day, as if he knew anything about my schedule or whether I even had transportation that day.
• And when I pointed that out, he suggested I could have put the chicken in a Ziploc bag - as if everyone just happens to have a giant Ziploc bag to hold an entire chicken.
Not only did I lose the dinner I had planned to cook, but the spoiled chicken stank up my entire kitchen. And instead of an apology or any empathy, I was met with eye-rolling and a dismissive attitude - an unacceptable response from a store that claims to care about quality and customer experience.
This is by far the worst Whole Foods I’ve ever visited - and that’s deeply disappointing coming from a brand I used to trust and love.