Mike W.
Yelp
Two stars for today, though they have been trying my patience in general recently as a whole.
For one, none of the staff seem to know where any of the merchandise is: you're better off searching the aisles yourself for things in my experience overall. However, the larger issue today was the worker who was supervising self-checkout. I actually prefer self-checkout: it's faster and at Publix, Target, and Enson Market it works fine. Not the case today at Whole Foods. The lady supervising first stopped me as I was weighing some cookies in a bag from the cookie bar. She cautioned me "are they really from the cookie bar?" Well, yes, they were. I had to assure her of that twice. Then I had four energy bars which would not scan, so I told her. She checked on them then announced she needed to consult a manager or someone. She went and got him and he said he couldn't let me buy them because they were not scanning. I told him I thought they were a new flavor, I'd not seen them here before but bought the same brand in other flavors before. He said still, he couldn't let me buy them. Nor could he enter them into the system.
Let me tell you something (and yeah, I told him, too): at Publix they would either have entered the item in the system then and there or just given it to the customer. Yeah. Instead Whole Foods' key-holder seemed both powerless and confused. What does he actually manage, anyways? Making sure he doesn't put his left shoe on his right foot?!
The original staffer steps back in after that and tells me my basket was touching the scale's edge and my parsnips I'd just weighed might be the wrong weight. Maybe she was truly trying to help, but I checked the price and it seemed right. Moreover, there's a lip around the scale on the self-checkout and it would be hard to trip the scale by accident. I think it self-tares when it enters weighing mode anyways. I suppose she was new and trying to do her job well but did come off as pushy and intrusive. The fact the manager could not let me buy the energy bars though was next level: no store should have items for sale which customers cannot purchase and when a glitch in the system is encountered, they need to remedy it on the spot. Publix and Target manage to do that each and every day. Maybe go home and watch some reruns of Star Trek, Mr. Manager, so you can learn how run your enterprise.