Oralia A.
Yelp
It's amazing that after shopping here for years, I would have been harassed, verbally abused, and discriminated against the way I was recently.
You are COMPLETELY out of line with the "Core Values" listed on your website:
Our customers are the lifeblood of our business and our most important stakeholder. We strive to meet or exceed their expectations on every shopping experience.
-- Is this how you treat the lifeblood of your business by Becky talking to me as though I were highly infectious and telling me to stand in a corner, as though I were a child, while she rang me up?
We deliver outstanding customer service through our knowledge, skill, enthusiasm and operational excellence.
--again, does this "knowledge" include Becky (and later Paco) diagnosing me as highly contagious and telling me to "stand in a corner" while you rang me up? Really? Where did Becky and Paco get their medical degrees?
We continually experiment and innovate to offer a better customer experience.
--your experiment in taking precautions with me went to far! If Becky or Paco were that concerned about me being a risk for others to be around, they could have rung me up expediently and gotten me out of the door in 5 minutes or less! Or, they could have let the original cashier ring me up! Instead, they created a scenario that was discriminatory and dangerous as I was attacked by others while dealing with their capricious request!
We create store environments that are inviting, fun, unique, comfortable, attractive, nurturing, and educational. Our stores are community meeting places where people can join their friends and make new ones.
--you did EVERYTHING but create an environment that was inviting, fun, unique or comfortable!
Mid way through my shopping, I was harassed by Paco when he came up to me from a distance with a box of masks offering me one. Even after I told him I didn't wear one for medical reasons, he said "you'll see when you get to the cashier" and stormed off. Nothing "inviting" about that.
While Becky and Paco made a spectacle out of me checking out by making me stand a good 20 feet from the cashier, other customers decided to chime in and attack me and even threaten me. All of this as Becky and Paco continued with their harassment and intimidation of me!
This whole matter was handled very poorly and frankly I am horrified that it even happened. I have been shopping here for years and since the onset of this "outbreak" with little to no issue.
Shame on YOU Becky and Paco for handling this in such a piss poor manner. I guess you don't get much recognition and the little "authority" that you have been given has gone to your head.
I hope it doesn't backfire on you! You cannot treat customers like this and expect to get a free pass!
I hope those of you that are reading this and are NOT able to wear a mask for ANY reason do not CHOOSE this store! You will be harassed and discriminated against!