Whole Foods Market

Great whole foods. Tons of produce and local selections. We got cherries and they are so fresh. Loved the cheese selections. They have such pretty desserts and neat fresh selections.

I like the layout of this whole foods The service here is always friendly too. Fresh Produce at the very entrance is a colorful welcoming sight I like the already prepared foods option at the other side of the store along with lots of indoor and outdoor seating options (During non pandemic times this bar+pizza oven area is a hit and more crowded) Ample parking available in the big lot Near/across the store

Comparing this Whole Foods on island to my local one on main land. Not worth the price. Maybe I went on an off day? How were they out of fresh bread and almost all the produce is flown in? Skip this place and visit a local grocery instead.

Happy hour this Friday was a disappointment. Dirty outdoor seating, and the bar tender, first initial J, seemed like he couldn’t care less about serving drinks that day.

Standard Whole foods but in Hawaii it is one of the best places to get a healthy filling meal because of their large hot/cold food bar ($16 per pound) and premade sandwiches/pizza etc. They also have ample parking, indoor and outdoor dining space and tons of chickens running outside. They also have leis, a ton of fruit and veggies, Hawaiian made/inspired food products, samosas, sodas, water etc. A great place for tourists to fill up/recharge.

The Kailua location of Whole Foods has a lot of appealing aspects that add value in comparison to the other 2 Oahu locations; examples such as ample parking that isn’t in a structure, needs an elevator to get to or any other logistical inconvenience. Big lot right out side the doors to the single level store..

The worst Whole Foods I have ever been to. The hot/cold bar and food stations are rarely open and if so the food is old and picked over. The prices for rock hard or none existent food is extremely high. It is so disappointing. I continue to go back in hopes that they will get it together, but i have finally realized it just will not happen.

Wonderful homey and chill w Friendly Happy Workers! I ordered a prime rib dinner for Easter and did not receive my prime rib but they were so nice about it at the store Mike in prepared foods made it really EZ to fix the problem Great Team Leader and Employee for a disgruntled customer to be just as happy as those workers FYI Mango Chantilly Cake to die for Broke DaMouth dreaming of that delish taste so light not to sweet citrus And the sour cream mash potatoes they tasted like Augratin Potatoes scalloped Someone knows what they are doing

First of all, I actually wrote this review on the wrong store!‍ This was supposed to have been to this WFM last Saturday: I had to return some items at the Amazon kiosk (which is just amazing!) and the persons in front of me had some issues. Rissa was so patient and helpful with them. Then she also assisted me with great professionalism and kindness! It was only after she gently educated us about the kiosk -- that it didn't officially open until 9 AM! Truly awesome guest service (the best I've had in multiple visits to the store)! What could have been an embarrassing and frustrating experience was turned around by one person who knows how to take care of people!

Quality is good as we have found at Whole Foods stores in various locations on the mainland. Selection is good. Currently there seem to be some areas with fewer choices than when we were here a few months ago. Their buffet of prepared foods is very handy for quick meals. Family members like to come here for the variety of prepared vegetables available on the buffet.The store is clean and aisles are not crowded. Prices are higher for several classes of foods, but not all food prices are above average -we needed to compare prices with other local grocery stores. Parking is crowded, but adequate. Location is convenient -in middle of downtown Kailua. Personnel are pleasant and efficient.

Amazing sit down cooked food and bar inside Whole Foods. Interior is nice. It is convenient tucked away. Green Salad with chicken was good and healthy. Roasted cauliflower with BBQ sauce was delicious. Couldn't have asked for a better lunch. Service is very friendly.

Lots of parking, smaller storefront but still same great products, food, and breads! Didn't really have much of a selection on the hot bar, especially for lunch on the weekend. The cashier was so unfriendly it was off-putting... No smile, sassy when asking for help. This is probably why I usually stay away from the Windward side unfortunately. Will I come back to this location, probably not unless I have too...

This review is about the Whole Food Market bar which has an amazing selection of local craft beers. Unfortunately, I'm not a Beer Drinker but they make a strong Jack and Coke which I was a fan of. On Fridays they have a dozen oysters for 15 bucks. There's daily specials like a taco Tuesday or beer and tacos but I had the chicken strips and fries for $14. They were delicious and a huge serving so I had to take some home. A huge trick is that anything you buy in the store can be consumed that the bar so feel free to check out the grab-and-go sushi or hot or cold food section like pizza or tapas or even oysters from the seafood counter which will freshly shuck your oysters and you can eat them right at the bar with a glass of wine. This is definitely a hidden diamond in Kailua and strongly recommended. I can't wait to go back even though I'm a townie and it's a bit of a drive.

Great location with a wide variety of organic and local produce. Amazon Prime Members save on specials throughout the store. Great friendly service at check out. There are several small tables after check out to sit and enjoy a meal or relax and have a drink. A bit on the pricey side but the quality is definitely there. Pizza specials on Fridays! Huge salad bar with enough selection to make everyone from carnivore to vegan happy!

Worst sandwiches! I usually go to the Kāhala location since we live close by. But we had family visiting and were beaching in Kailua. We ordered 9 sandwiches and the workers behind the sandwich counter were very unfriendly and seemed super annoyed we were ordering sandwiches. I don't think they like tourists and especially not groups. It doesn't really matter that they were rude but it's the quality of the sandwiches that concerned me. My sister-in-law was nearby while they were making the sandwiches and she saw that the bread was moldy!!-- Even while standing behind the glass! She told the lady and she looked at it and threw it out like it was normal. Then she proceeded to grab another from the same bag and made the sandwiches. Also she didn't toast the sandwiches as we requested. That night my father who is almost ninety and my husband both got sick and had diarrhea. They are still recovering two days later. No one actually liked any of the sandwiches - the bread upon the first bite was OLD. It is incredible that Whole Foods who thrives on fresh and "whole" foods would provide stale bread and mediocre cold cuts! We totally regretted our sandwich purchases. OMG. I have had many of these sandwiches previously and found them generally ok - they do need to up their sandwich game. Usually when I am at the Kahala location I will not get a sandwich from Whole Foods but will opt for Aloha Salads who have much better sandwiches. Unfortunately I forgot that at Kailua there is always the option of going to Kalapawai to get amazing sandwiches!

Who would have thought, Whole Foods may still mean Whole Paycheck but it's a lower-priced supermarket in Hawaii (compared to others like Foodland, Safeway, etc). Here are a few examples as of 4/18/2023: 1) Tomatoes: Lowest in town at $2.29/lb. The second lowest I've seen was at Kailua Farmer's Market ($3/lb). The other many supermarkets I've been to are all $3/lb+. 2) Water: Lowest one is at $1.79/gal. Different brands but the lowest at Foodland was $3+/gal, Safeway was $1.99/gal, and even at Don Quijote it's $2.69/gal. 3) Bread: not the lowest, but still fairly low price, especially for the ingredient quality. It's even cheaper than Costco. Highly recommend their bread! We bought an x-large (baked at home) veggie pizza for dinner for $10. It's not the most delish pizza but definitely too much food for two people after a hike. Don't miss their cheese section, they carry some smaller sizes at very good prices. We got a special tiny cheese that we haven't tried before for only $1+. I am giving 4 out of 5 stars mainly because some products there are still pricy. It's not a one-stop shop place for groceries on the island but it's a store I will certainly visit when I am in Kailua.

I drove to Whole Foods in Kailua to grab some items in the meat department that my fur baby needed. Heading inside the grocery store, I was immediately greeted by the security guard who stood by the entrance. I made my way past the produce section and noticed there were some empty spots on the shelves. Also, some of the leafy green vegetables looked a bit wilted and in need of maybe a spritz of water to liven them up. The fruits on the other hand, looked shiny and vibrant and well organized. As I kept walking, I passed the seafood department and then stopped at the meat department. I was greeted by a lovely employee named Mary. She assisted me with a couple of items I had put on hold over the phone for pick up. She also helped me with an additional item from her department that I also wanted to purchase. Mary was as friendly as she was knowledgeable! She answered all my questions with a smile and made sure I received everything I needed. I then decided to browse the isles to see if there was anything else I needed to pick up while I was there. I noticed they had a large selection of wine and beers with some decent sales. I also noticed scattered throughout the grocery store were pockets of areas where the shelves were empty. I'm not sure if they were just behind on receiving a shipment, but this was an unusual sight to see for a Whole Foods. My cashier was friendly and helpful with using the Whole Foods In-Store Code on my Amazon app. Parking, located right in front of the grocery store entrance, was plentiful since I came at a later hour. Overall, I would recommend this store location. All the employees I interacted with were pleasant and friendly, especially Mary from the meat department! The grocery store appeared clean with spacious isles. The variety of quality goods to choose from was still impressive even with some sparse/bare shelves that were scattered about. You might end up paying a little more for some items here, but imo that's expected when you shop at any store that carries higher quality goods.

I think I may have come in on day with no shipment. The fresh produce was bare almost empty. Also the fresh fish looked like a gravy yard (no selection at all). Top it off the employees were meh. Took a while to get the attention at the deli counter. Also trying to find someone to ask a question.

Shocked at how bad this store has gotten! Produce not fresh and ot arranged nicely. Lack of selection. Deli is awful. Used to have a burrito babar... but no more. Employee said not enough help so they closed it. Pizza had one dried out slice. Shelves bare and not organized. I saw many employees standing around talking. No carts when I walked in. I used to love to come to.this store. Very disappointed.

I like it here. It's just that, it always smells bad, the workers at the front are kind of slow so there is always a line. The lettuce was wilted when I had a salad but I mean overall. I liked my first visit here. I lived here for 46 years total of my life and this is the first time at this location.

Very few local fare. Corporate- couldn't tell we were in Hawaii. Did pick up a good pineapple.

Love Whole Foods ever since Amazon bought it out since you can use your Amazon prime to get extra discount! You can also return you Amazon prime purchases in store as well!! There's always a new sale every Wednesday, so check the app for the deals. I finally got to try the food at kailua and I love love love the cauliflower nachos! You must get! You will eat it all and you could just eat that as your meal. I liked it better than the beer battered tacos. There's happy hour I believe 2-4pm?? Levi was an awesome server who helped us during lunch. Very friendly and knowledgeable about the dishes and info about the store! Anyway, great place for groceries, returns, and picking up food! Even from the hot bar which is now open since Covid!

Went for dollar oysters great buy but no extra provided just as horseradish, cocktail sauce etc if you want you have to purchase extra. what's up with that no aloha here

Ordered a whole pizza for pickup. They told me 30 mins. I showed up 35 mins later, my pizza hadn't been started yet. I told them not to worry, and take their time. I wasn't in a rush. I came back in 20 mins, pizza was ready. Got home, opened pizza box. Pizza was raw. Toppings and cheese were a mess. It was disgusting. Had to reorganize the toppings and recook it myself to save what I could of the disaster. Not sure how anyone could make a pizza so poorly. Sorry for the review Wholefoods, but you failed.

The young gentleman working the coffee and juice counter was rude and did not pass the Whole Foods vibe check. First off, he moved at a very slow pace. There's only 2 customers in line ahead of me and he took a whole 10-15 minutes making one smoothie before taking the next persons order. Then when I ordered the espresso and asked for it to be iced or in an iced cup, he responded in a rude tone "I can put ice in this mam" pointing to the hot styrofoam cup. I didn't feel like arguing but he definitely turned my positive mood into an angry one. I then asked for white mocha to be added and he's like "we can't add white mocha because it's a Mocha" .. I was like OKAY, white chocolate. Most people who make coffee know white chocolate is implied. This is how I order at every coffee shop. I understand if he was nice about it, but he was definitely condescending and overall RUDE. It was an annoying encounter and the coffee itself taste like shit after he gave it to me. No sweetness. No creaminess from the oatmilk (which I also asked to be added). I threw my coffee away after I got to the beach. Wasted my time and money here. This guy belongs to work in the back if he doesn't want to interact with customers.

Even with all of the other food store options, is nice to have a WhoLe Foods for the convenient and consistent quality of the foods you know and like. The produce is always beautiful - and they offer lots of local produce, of course. The quality of the fish, meat and cheese is high. And the prepared foods always delicious. Staff is always busy restocking, arranging, cleaning. Lines move fast. And of course I get my Prime discount! What's not to love? Especially like the Hawaii versions of things like their tote bags! Plenty of parking, conveniently located. Just watch out for the chickens as they are multiplying more and more, as chickens do. And I mean the live ones crossing the road and hanging around the exterior!

I love coming to any Whole Foods. Their stuff is always great this review is more for the burrito making station. Everything looked great, it was all freshly made, and the guy was nice. However, when I got home to eat my chicken burrito, the whole top of it was ONLY chicken. My rice, veggies, and sour cream was all packed to the bottom. It was NOT the best burrito made proportions wise. If you guys come here, please remind them to evenly spread everything out. I was kind of dissatisfied where I wasted my burrito because I had no chicken left to eat with the veggies.

It's wild they care more about the Amazon parking stalls more than the handicap spaces I was heading to UFC gym through the parking lot. What do I see a truck and a Tesla parking in the handicap parking no badges on the plates or on the review mirror. But the Amazon parking empty. Whole Foods making up there own rules

Rudest cashiers ever. I'm lucky to even get hello from them. I went in today to buy a single box of tea, which the tea section was absolutely destroyed, I had to buy a different tea because the one I wanted was sold out. I patiently wait in line and the lady behind the register didn't acknowledge me. She didn't even bother to LOOK at me during our short encounter. Easily the worst customer service of any grocery store in Kailua.

Friendliest Whole Foods in Oahu. I especially like the seafood, prepared meats, organic produce, and low-sodium canned foods. Shady parking. Very nice indoor and outdoor seating.

Got what needed for a quick dirty lunch on the cheap/slim budget. Grabbed a slice of Hawaiian pizza, some fresh triple washed salad, and a can of Aloha Maid Honeydew Melon. Not the best stuff in town, but convenient and fun. Also got a 6-pack of Kona Brewing Kua Bay IPA for a beach trip later. Haven't seen this particular flavor sold anywhere on the island so decided to get it here. It's a bit smaller than your average WFM, but still hold a good selection of all the necessary goods. Ample parking with beautiful greenery, Mountain View, and random chickens.

As I approached the juice bar to order a wellness shot, the worker behind the counter turns around and says I'm going on break. Then walks off. No consideration for the customer, or thought of saying " please come back in 30 minutes, " etc. This is very poor training on behalf of Whole Foods, and a very poor reflection of customer service from this employee. 7/30/23 @ 1p should Whole Foods wish to follow up.

Another poor experience with an Amazon return today. Myself and another customer in line waited patiently until we had been standing for far too long as many employees walked by and didn't ask if we needed help or even say "I'll grab someone for you" I had to call the store, while waiting in the store, to ask for someone to come help myself and the other customer. On top of that I watched more people being spoken to rudely and abruptly in the shopping lines. How hard is it to be nice? When I was finally helped the young man first walked by the counter to finish up his conversation with another employee. Then came over to the desk and just waved me over, not a hello, hi, how are you? I understand the Amazon returns at Whole Foods is a perk & doing us all a huge favor, but that doesn't mean you just ignore customers & again treat everyone with such rudeness.

Buyer beware if you're using Amazon app to order food and have it delivered. I had an issue with our delivery not showing up at 9 PM and then not being canceled until 11:30 PM and no communication but when I called the store, they said they couldn't remedy the situation at all because Whole Foods has no connection with Amazon except for a quarterly meeting with an Amazon representative.

This store has gotten worse & worse over the course of 2023. Shelves are constantly empty - produce looks old- same story every time the last few months - we have had a really busy few days. It's harder & harder to get help. The lines are ridiculous- there's only ever 2 lines open now. I'll be driving to kakaako from now on. So disappointed

I go to Whole Foods often # of times each week. - some prices are lower than Safeway and Times. I take advantage of Prime specials often. What I can't stand is he " MUSAK!" The managers just don't get it. I like a relaxed calm environment. The screaming and yelling MUSAK is awful. How about some soft Hawaiian sound music. Would love to tell managers who select the sound everyday, my opinion. I feel sorry for their employees.

If you're looking for a pau hana, happy hour spot, this is the place! Where can you get a complete meal with beer or wine included for$14.00? Best value on the Windward side with excellent bar service, sports on TV and conversation with new friends.

Older lady at the counter with ponytail and gray hair is extremely rude! Very unpleasant experience.

Terribly ran whole foods. Starting off, their amazon return station is not a real station at all, just a fold up table that is never staffed. First whole foods i've seen just doing amazon returns on a fold up table with boxes haphazardly sprawled around to the side. Second, lines are miserable no matter what lane you go to. The mythical "express" lane has 1 person on it and takes ages to get through. every other registers lines are completely burning in hell as well. I watched as the lady running the floor shifted boxes around and was pacing back and forth instead of hopping on a register herself, it's a joke to see how they run the registers. This store needs to figure out how to distribute their funds to make a set up that actually works because this is the only store in kailua that is setup to almost intentionally waste your time. REPLACE THE EXPRESS LANES WITH SELF CHECKOUT. the staff previously used for express lanes can be used for amazon returns instead-- at a REAL return station. de-clutter this place it's a mess. Workers look miserable as expected working in this chaotic disorganized environment.

Great Whole Foods location! Some of the best produce deals and sales are always good. Some products can be more expensive than other stores but the sales are definitely superior. Very clean and overall friendly staff. Would highly recommend their pizzas, sandwiches and burrito bowls. Can call ahead to pick up or order while shopping. Their bar/restaurant area is great too with really good food and beverage options. Includes inside seating with televisions and bar, as well as an outdoor seating area with ample seating.

First time ordering a sandwich from this location. Had the ham and swiss. This was made with Sourdough bread with mustard seed dressing. Full of ham,slices of cheese, tomato, onion and lettuce. Flavorful and satisfying. For me the mustard seed dressing was a tad strong. Over all the sevice at the deli and the cashiers was top notch.

Came here to order a pizza on a Thursday (11-9-23) at 4:50PM and was told we're not making any more!! WTF ARE YOU SERIOUS!!! Staff was less than accommodating and really didn't seem to give a SH!T. MAJOR SUCK SERVICE!! Wish I could have given them a negative -10. I'm just wondering WTH do you guys do to pump out pizza on a busy Friday night?!

My fav Whole Foods on Oahu. Yes I have to agree w/some of the reviews lines can be long sometimes but I love their baggers and appreciate their effort when they do bag(they do an awesome job). I was surprised that although some prices make your eye balls wanna jump out of their sockets for the most part it's pretty affordable. We absolutely love the options and alternatives offered here. I had no problem w/cleanliness, from the parking lot, entrance, aisles, etc. This is my go-to store.

Two Whole Foods Kailua employees - Dawn and associate manager Christine - need training in customer service. I went into do a quick Amazon return. There were long lines at every register so my husband asked an employee at the first register, who was looking at a clipboard and didn't look busy, if she can do the Amazon return as we didn't have anything to purchase. She asked us to stand in line because that's the policy. About 15 minutes later, we were sent to her to do the return. The return literally took one minute. I asked why she couldn't have helped us earlier and she had a bad attitude about being short staffed/busy/policy etc. Then she suggested I go work at the Amazon table!! I asked for the manager in charge's email and after a quick call to her by the security guard (not sure why Dawn couldn't have called her), I was given "wfm.com/customerservice" . I asked for Christine's direct email and was told this is it. Then I asked to speak to Christine who conceded that giving attitude to customers by inviting them to man the Amazon return desk is not ok but spent the rest of the time defending the policy of "stand in line at a cash register" even if there are associates milling around because that is policy and being flexible breaks policy. She also went on about being short staffed and she's sure that what Dawn was doingsomething time sensitive so she couldn't have stopped and helped anyway. I suggested that she could've checked over the intercom if there's anyone available to do a return but that was shot down with the same excuses. DurIng the course of the conversation, Christine suggested I go work for Amazon because it's Amazon employees who man the return desk at other WF locations. Oh, the irony! After saying she was going to talk to Dawn about attitude, she does the same thing. Yes, the whole world is short staffed, but that's no excuse for piss poor customer service and forcing customers to follow bad policy for the sake of following bad policy. I asked Christine for her card and she said she doesn't have one. Really? A manager/recruiter who doesn't have a business card? Bottom line is she didn't want to give me her card. Again, poor customer service. Robert Thompson ( manager, Whole Foods Kailua Oahu) - here are two recommendations to remedy the situation: 1. If you're unable to have someone dedicated for Amazon returns, permit customers who have a quick return to go to any associate on the floor so they can see if someone is available to help. Or, install a button that calls any available associate to come over to handle the return. Don't make customers stand in long lines when they don't have a purchase. Change your defective policy ASAP! 2. Don't hire people for front of house if they're going to have an attitude toward customers. Train people like Dawn to have excellent customer service skills or reassign to back of house position. If your managers don't have business cards, please print them some and make it a policy that they give a card to anyone who requests one. The unfortunate truth is that just one or two employees can ruin the reputation of a store. Most of the Kailua Whole Foods employees are great and have gone above and beyond in the past.

Given how often things are out of stock at this location, maybe change the name to "Half Foods"?

Is there a go to place for lunch and dinner if we are in the Kailua area. Great selection of premade hot and cold foods. They also have a section of poke that is on the other side of the store next to the seafood counter. Every Friday you can get two slices of pizza for Just $5.00! Now that's a deal. If your Amazon prime member you get extra discounts when checking out on certain items. They also have a huge selection of raw beansAnd a big selection of certain greens and cereals. We really like the steel cut oats that they have there. Another thing they do well is a selection of locally made products you can pick up items such as handmade soap, hand and foot creams, chocolates, and coffee. All made locally here in Hawaii. Whenever I have out-of-town guest I usually bring them to you this whole foods even though they have one in their area because there are items you can't find anywhere else. Try to Shop during non-peak times such as after lunch or before dinner or right before they close at around 9 PM. Best chance to get great parking.

This store desperately needs self check out. The lines to check out are often 10 deep down 3 to 5 isles. It makes an otherwise positive experience into a painful one.

Love me some Whole Foods. Love the variety of organic fruits and vegetables. My cart is always full within the first 10 minutes of walking into the store. Love finding a good sale to stock up on items. Staff are so polite and kind. I recently meaning about a month ago I tried the hot bar. Scalloped potatoes are so good.

Pleasantly surprised by the size of the store. Hot food bar could have had more items offered. Have the slots are empty and no white rice this particular day! Otherwise the hot food bar tastes as expected

Other than accidentally paying $36 for the "buffet" I love this Whole Foods. Always fully stocked and great customer service. The fill your own plate fresh food section is always fresh and so delicious.

This review is solely for the Meat Department. I would never consider writing about this location because I always use to like coming here. However, today's experience does not motivate me to buy their meat products. I was in there today and immediately noticed a worker name, "Daniel", was not wearing his hat. I see this are careless and lazy also making me extremely disgusted by it as strands of hair could have fallen onto the product(s). As someone who works in the food industry, this would've sparked many red flags to me. I would never trust anyone handling raw/cooked meat who does not follow safety protocol. Witnessing all this unfold made me hesitant and question if WF really promises what they deliver in regards to quality. WF should be embarrassed with the lack of hygienic practices especially when their values praised for their top notch qualities.

First visit to this location. Katharne, the staff member at the acai station, has no aloha whatsoever. She seems grumpy and doesn't smile. I ordered an acai bowl and she basically threw it to me down the counter. The store is gorgeous and the selection is awesome. Katharine is horrible.

Yes, Whole Foods is somewhat more expensive than other chain grocery stores. But calling it "Whole Paycheck" isn't any funnier -- or more accurate -- the 20th time you say it. Besides, Foodland is at the other end of the same parking lot, and Safeway is just a couple of blocks away. Nobody's forcing you to shop at Whole Foods. But if you want fresh organic fruit, *good* chocolate, endless options for your own blend of trail mix (M&Ms! Almonds! Coconut! Dried ... peas?), a salad *and* hot entree bar, any type of cheese, organic breakfast cereal, smoked pork, and a yoga mat? Whole Foods is the place! After all the shopping, you can take a break at WF's bar (good beers on tap! Fresh pizza! Other stuff!). If Whole Foods still just isn't your thing, I can also highly recommend Foodland ... but that's for another review.

I just had another horrible experience at the Kailua location. I will NEVER shop there again! I was returning an Amazon package for the first time. I stood in line but an elderly woman cut in front of me. I was going to say something but bit my tongue as she smiled sweetly. The first woman in line also had a return so the cashier took her to the Amazon return section. Another cashier told me I should follow as I also had a return. When the older Caucasian cashier finished with the first lady's return she looked at me and rudely told me I had to stand in line. I told her I was in line but the lady in front of me cut. The caucasian cashier dismissed me and told me she had to get back to her register and again told me I had to get in line. Now I'm PISSED! She was rude and dismissive. I asked for a manager and a middle aged female manager came right over to help me. She told me they are short handed and had no one to take the amazon returns. She also said many people don't wait in line. I explained to her I WAS in line and she should speak to that cashier about customer service. It's not MY issue they are not able to handle the returns. If the cashier had listened to me or treated me with respect I would have handled the situation better. As it is, I lost my temper and yelled at the cashier. I called the manager later and she started lecturing me how inappropriate it was for me to yell at the cashier. Now that I am calmer, I understand I shouldn't have yelled at the cashier but the whole situation could have been handled better. I am the customer. I could save money and shop at Foodland or Times but I like Wholefoods. If I am getting poor customer service at the Kailua location you can bet other people are too. I called the Kahala location and a very nice manager gave me a number to call to make a formal complaint. I took responsibility for my part and reported that I had lost me temper and yelled at the cashier, but again, as a customer service agent, one should be trained on the proper way to interact with the public IMO.

I'm so glad Whole Foods doesn't have a whole bunch of Generation Z workers at the store. Went to pick up cucumbers and since there were none on the shelf, I flagged down a kid to "help" me. I have asked other workers this same question before with them hustling to the back room, coming back with a box full of cucumbers or they say they are out of stock. This kid wasn't sure there were any cucumbers but made no effort to look. He told me if they have them in the back, they may not fill the shelves tonight. WTH. It was before 6 pm. Guess $15/hr is not enough for customer service......

I went to the bakery since it was my nieces birthday. She likes the cakes. But her husband already bought it. So while there, I picked up some tarts and mini cheesecakes to take back home and tey...OMGEEE if you love lemon squares you will love the lemon tarts. I also had the chocolate and salted Caramel cheesecake. They were both good. But I loved the salted Caramel as is melted like a buttery cheesecake in my mouth...yummy!

This was the best sandwich I've had all year. The ingredients were super fresh and the ciabatta bread was perfection. People be sleeping on the sandwich and burrito bar, but honestly they are more delicious and cheap than the hot bar.