Stoney R.
Google
My family and I shop at Whole Foods about 5 out of 7 days a week, but today we had an extremely unpleasant and unacceptable experience with an employee named Alexis at the Whole Foods Market on Bowman. My two sisters were looking at the water bottles when Alexis walked directly in front of them, began rearranging the bottles, and told them they were “messing them up.” This was completely unnecessary and rude. There are countless aisles in this store with uneven shelves, misplaced items, and products left lying around, yet she chose to insert herself into a situation where customers were actively shopping. Her behavior showed a clear lack of professionalism, decorum, and basic customer service skills. She was disrespectful not only to my sisters but also to my mother. I do not appreciate my family being treated this way in a store where we are loyal, frequent customers. When she said she was going to get her manager, she did so carelessly and continued to antagonize us. From the back room, she was laughing, smiling, and waving at us, as if she knew she would not be held accountable for her behavior. That was incredibly unprofessional and disturbing. This was absolutely foul behavior, and I sincerely hope Whole Foods addresses employees who treat customers this way. No one should be spoken to impudently or mocked while simply shopping. I left one star only so I could post this review. Management needs to take situations like this seriously and correct behavior like this immediately.