Alex Ford
Google
One star for the customer service tonight - was a lady (Yulandis - sorry if spelled incorrectly, but starts with Y for sure) trying to decline a refund for 2 packs of organic mushrooms that got spoiled in the fridge in just a few days. I had a photo proof and purchase proof, of course, hence I’m an Amazon member for 13 years and shop at whole foods for like 10 years. On my logical question what's the issue - mumbled something and just stared at me - no questions, no smile, nothing. Then I asked to call a manager - she said she is the manager, and then just said it’s a policy to bring the product back. Finally agreed to issue a refund. I then asked for where its written and to show it to me, the policy - she didn’t. And then I saw a paper on the table right between her and me saying - to get a refund you should provide a proof of purchase and it being less than 30 days, nothing about bringing a spoiled product back. She kept staring, then started saying that she doesn’t bring spoiled products back, just throws it away, etc. I told her I didn’t enjoy such customer support conversation, and that I’ll leave a review. And guess what, if I’m paying for products and they get spoiled - I do get a refund. Overall, I noticed that over the last year many organic Whole Foods fresh produce are often spoiled while still on the shelf, especially berries, cucumbers, and mushrooms - what’s the point of charging one of the highest prices in the country in one of the most expensive areas in Florida for products that are almost spoiled? Whole Foods - get your things together - train your personal, get you policies straight, and get back on track with organic produce quality. I shopped at whole foods for many years - never ever had such an experience like tonight. And maybe just to finish on a positive note, aside from this experience, this location is great, clean, a lot of selection, the staff is very friendly, always ready to help, etc. I guess I just bumped into an untrained person or something