EDMOND KHACHI
Google
Concern Regarding Manager Behavior Toward Young Black Employee at Whole Foods Pasadena
Dear Whole Foods Customer Service,
I’m writing to express my concern about an incident I witnessed at your Pasadena location on Rosemead Blvd and Foothill Blvd.
On [10/8/2025] around 11 a.m, I visited the store to return an Amazon package using the self-service kiosk. After dropping off my package, I realized I had forgotten to attach the return label. I approached a young employee named Nikki, who appeared to be new but was incredibly kind and professional. She immediately tried to assist me and asked her manager, Sonny, for help in accessing the return box.
Unfortunately, Sonny responded in a very disrespectful and dismissive manner. He raised his voice at Nikki, refused to make eye contact, and gestured rudely instead of speaking to her directly. His tone and body language were unnecessarily harsh, especially considering Nikki was simply trying to help a customer.
I was shocked by how he treated her and asked what was going on. Nikki, trying to stay calm and professional, said she would take care of it herself. She then went out of her way to help me, even attempting to access the box on her own. Throughout the interaction, Sonny continued to act hostile and refused to answer my questions, instead gesturing toward Nikki without speaking.
I was deeply disturbed by the way Sonny treated Nikki. She is a young Black woman who was doing her best to assist a customer, and the manager’s behavior felt belittling and overpowering. Whether intentional or not, it came across as discriminatory and demeaning.
I want to commend Nikki for her grace and professionalism under pressure. She deserves support and respect, not hostility. I hope Whole Foods takes this complaint seriously and ensures that all employees — especially those who are new or from underrepresented backgrounds — are treated with dignity and respect.
Thank you for your attention to this matter.
Sincerely,
Edmond Khachi