Annie D.
Yelp
If I could give this store 0 stars I would. I don't recommend anyone to shop at this Whole Foods!!! And agree with all the reviews that have been put up regarding the employees & service given at the store. (I feel really bad for the 70 year old lady that got kicked out for using the ladder & wasn't allowed to shop there anymore ). All the employees including the managers are all racist. All the employees are really rude!
I have been a customer for many years at this store and have specially go for the Atlantic salmon at the seafood department. A couple years ago there were some Latino workers at the seafood department that did impeccable work. We always ordered with them and had no problem at all. They would know what we would order and did their job, simple as that. Nothing hard to misunderstand. Well, one day we found out these workers weren't there anymore and another guy had replaced them. Now just one American guy is running the whole seafood department. He is really rude and the most racist guy I have ever met. You could tell it by looking at his face with his mediocre job.
We have been ordering our fish with him and what does he tell us, that he can't scale the fish because he has other stuff to do and that he is busy...when the only two people in the line are us!!! And get this, then a manager has to be called to come out and prepare our fish for us, a manager!!! that's how bad this store is. And the manager tells us in the end to call beforehand to order it & see if there is someone available to prepare our fish!!!! All these people are lazy and don't want to work hard to earn their check.
But this last time we went was the final straw!!!!! We ordered our 3 1/2 lbs of Atlantic salmon as usual, told him to remove the scales and cut into fillets like always. And I speak perfect English, so there is no reason for a misunderstanding. The guy is either tone deaf or stupid...kept saying "What? You want to remove the scales? Cut into fillets?" It's not the first time I order this with you.... (Must have an IQ of a street pigeon). And like always he was rude and intimidating, shooed us off and told us to walk around. And we told him "No, we would wait for our fish, standing there." So what does he do? He comes and grabs the fish and places it on the other side of the counter hiding from us because he knew what he was gonna do. He gives us the fish and when we come home to unwrap it, the fish has a bunch of holes in it?!!!!! You could see all the holes he dug into the fish with his nasty, dirty, crusty finger nails. Disgusting!!! Don't know how this guy still has this job?!
Oh...and wait there is more! When you ask to speak to one of the managers they are worse then the employees. You expose your complaint to them and what do they do...take sides with the employees. They defend them and say "We do not hire racist people here." These managers are either blind, tone deaf or just plain ignorant. And what do they do after saying this, kick you out of the store!!! Yeah that's right, they also kicked us out of the store for exposing our complaint and told us we are never allowed to shop their anymore!!!! And told us to shop some where else!!!This is a stupid habit of them at this store! Ohh...but all the homeless that go in and steal everything from the store are welcomed all day, everyday into the store. They don't even attempt to kick them out or do anything about it. They just say "Come on, grab whatever you want and leave." That's how bad this city is getting...
With how things are going...hopefully this place gets shut down and closed for good! I once saw a rat coming out of here too. Don't know what the SF Public Health Department is doing with this store when they check on it?! I see less people shopping here anyways.... Good riddance! Or hopefully they hire new, better, friendly staff.
Oh and found a much better, cleaner store to shop at where the service is much more nicer, friendlier, they are much more competent and there job is impeccable. No issues or problem at all. Don't have to tell me twice! My recommendation is save yourself some time and shop some where else!