Whole Foods Market

In general, I adore Kahala! The area, its shops, and the community are all fantastic. I've been a loyal customer at my two favorite stores, Foodland and Whole Foods, for quite some time. However, lately, I've noticed a recurring issue with the cleanliness and quality of the hot bar at Whole Foods. The food doesn't taste as good as it used to, and I'm concerned about how long certain items, like the boiled eggs, have been sitting there. While I still have a fondness for Whole Foods and will continue to shop there, I'm hesitant to pay premium prices for food that isn't up to standard. I've also experienced some challenging interactions with the staff, especially with one particular gentleman who made me feel somewhat intimidated on a few occasions, prompting me to avoid him whenever possible. Once, I waited for an extended period at the cold cuts section, hoping to get assistance, but despite the workers seeing me, no one came to help. Eventually, I had to leave. Regarding that same staff member, he asked me about the name of a specific bread in a very serious manner at the register. I usually grab stuff without looking at the label (lesson learned lol). Thankfully, my husband knew the name and was able to help out. Hope to see improvements soon.

Been shopping here a while and the store is always clean and pretty well stocked. A physically impressive store with a good smoothie shop inside and great (and free) parking. The Hot bar is crazy expensive and I have found many items cheaper at stores like “Down to Earth Organics” or elsewhere. Additionally, it can get crazy busy and sometimes not enough lines are open (not necessarily their fault if not able to focus more workers on certain hours). Best bet is to avoid between 4 in the afternoon till 6 especially on Fridays. Many of the folks working here are amazing, helpful and friendly but a couple recent hires have been pretty rude and unhelpful. I get it, it must be so exhausting working when at such a busy store, but it has bothered me a little recently. Shopped here a while it is only recently been an issue. Overall, a good place to shop.

The store is good, but cashier line management is terrible. I think it needs serious work. As a recommendation you should do something along the lines of a self scan checkout system, where you can scan the product code using the app and pay. Similar to Sam’s Club or something to alleviate the lines to the end of the store. You can not even see all of your products because people are blocking them forming the lines through the isles.

Great food items in stock. Generally a lot of very healthy choices. Expensive, but you're paying for more quality and items that have less harmful ingredients in them. I, like others in the reviews, feel that the cashiers are often pretty rude. There's definitely a few really great and kind ones but most of them are rude. I get that this location is busy, but when I am paying a premium for the food I'm generally also trying to avoid any rude employees and this location has no self-checkout, which i am supportive of, just not when the cashier is unpleasant

Great choice, If you're a regular customer you'll find everything there including the food bar and the burger and sandwich counter.

Great hot food station and delicious pizza. The whole pizza is twice the price of Costco, but it's also twice the quality. The employees don't seem so happy to be there though.

It's a lot smaller than other stores I've visited. Still a good amount of food selections.

This location is very busy especially around lunch time. A variety of foods, always seems fresh as it is so busy the workers are constantly refilling pans at the hot and cold bar. Staff seem to be friendly, at least the ones I dealt with. Reasonable prices. Of you have the Amazon prime app you can use your code on the app for discounted prices.

The market for Kahala... Is this a grocery market or food court...? Yes I've come here to shop for random items but I usually do end up here for a meal when I'm in the area since Kahala Mall has more restaurants than a food court setting the choice at times does get boring so I do find myself here with a wide variety of items to choose from. I do love their hot and cold food bar buffet though I'd remember back in the day they'd offer it at a discount on specific days the choices are always fun with clearly labeled description of each item it makes it so fun to fill up your box though it can get quite pricey it's usually when I'm desperate. The cashier area is a poorly planned as it disrupts the flow for folks to pass while most time it winds down the aisles though many understand and leaves gaps for people to pass it's one reason I don't really shop here and just to a quick grab without a cart. Thank you!

Actually, the scene at that time was so shocking that I was afraid to write a review soon after... Well, this is the story as I saw it there. I was waiting for a customer ahead me at the bakery in Whole Foods Kahala. Apparently, the customer was asking the bakery staff some questions. The middle-aged man of the bakery staff answered irritably with a very sour expression as if he were annoyed by the customer's questions. So, the customer appeared to be a little confused because she didn't seem to understand his answer, and in the end she gave up and left without buying any bread. I had a little bad feeling, but since I bought bread there smoothly in the past, I thought I'd simply request some sliced bread. What I wanted was sourdough, but there are always many kinds of bread in the showcase, so I checked the type of bread just in case. That's when I noticed there was a fly stuck inside the bread case! I couldn't stop shouting " Fly! A fly is trapped in with the bread," I told him, who was frowning from the exchange with the prior customer. But he didn't seem to be surprised or concerned, much less drive out the flies, "So?" he said! I thought, "Really?! Are flies in with the bread normal for this bakery? No way!" I was kind of shocked, so I just looked at his face seriously for a moment, but I came back to myself and said, "I don't need bread!" So, I followed the previous customer and left the place. Even as I'm remembering now, I strongly thought that I would never want to buy unpackaged items at a Whole Foods bakery in the future because of this bad experience. It's just an event in a corner of Whole Foods, but it goes without saying that the healthy image of Whole Foods that I've had until now has diminished significantly. 実はその時の情景が余りにも衝撃的でレビューを書く事を臆するほどだった。 私はWhole Foods Kahala店のベーカリーで先客を待っていた。 どうやら先客の女性はベーカリーのスタッフに何か質問をしているのだが、スタッフの中年男性は疎ましそうな表情で面倒臭そうにブツブツと答えていた。 だから彼女は彼の答えを理解出来ない様子で少し戸惑っていたが、結局買うのを諦めその場を去った。 私は少し嫌な予感がしたが前回スムーズに買っているのでシンプルにスライスだけリクエストしようと思った。 私が欲しかったのはサワードーだったがショーケースにはいつも沢山の種類のパンが入っているので私は一応パンの種類を確認して見た。 するとパンにハエが一匹止まっているでは無いですか？！ 私は思わず「ハエ！ハエがパンに止まっている」と先ほどからしかめ面をしている彼に声高に知らせた。 しかし彼は驚く様子も慌てる様子も無く、ましてやハエを追い出すでも無く、「だから？」と言った。 彼に取ってはこんな光景は日常的で、敢えてパニックになる程の事では無いとでも言いたいのか？！私には彼の態度がそんな風に映った。 とにかく私は彼に対してこれ以上のアクションを起こす気力は無かったので、そのまま暫く彼の顔をマジマジと見てしまったが、我に返り「パンは要らない！」と言い放ち、踵を返してその場を立ち去った！ 今思い出しても後味の悪い思い出で今後決してWhole Foodsのベーカリーで買いたく無いと強く思った。 あくまでもWhole Foods内の一角での出来事だけれど、私が今まで抱いていたWhole Foodsの健康的なイメージは大きくダウンしたことは言うまでも無い。

I usually don't do 3 star reviews but I can't ignore it anymore. Idk if it's just the wknd staff or the morning rotation but the salad/ Hot food area staff ONLY are some of the grumpiest, unfriendly people ever! Almost every wknd I've gone, they never smile, no greeting or attempt to you know, do their job. It's just a complete disappointment when we go in there. The rest of the workers and the store is great so the 3 star is for them, the salad/ hot foods staff is an actual 0!

Fact they do close to $500,000 in sales every day,,,, and you try to tell me they don't have enough money to hire people at checkout???? they prefer to have a line around the store to inconvenience you so you can spend your $500 and wait 40 minutes to check out,, just fax nothing more

There are things I love about Whole Foods and things that irritate me, so this is a mixed review. Things I love- their prepared soups, salads, olive bar, some items on the hot bufffet. Sometimes I find nice floral bouquets that are not too expensive. Bananas, arugula, and some produce are fresh and priced well. I agree with the complaints about long lines and spotty service. Some clerks have attitude, others are pleasant. Over the past couple of years, the items on the buffet have decreased in variety as well as quality. And the lines have gotten SO long. But I keep going back to Whole Foods Kahala because what I buy is better than what I can get elsewhere. And it's easier to buy good soups and salads than spend all the money and time to buy ingredients and make it myself (okay I'm lazy, but sometimes I do cook from scratch.) I also like the Amazon return service at the front of the store. A few times, it was so crowded, the lines stretched all the way down the aisles, so I just left. But I have to give them 4 stars because if they weren't around, I would miss their food.

Kahala Whole Foods is my go to place in Kahala when I visit my family. But I wanted to get me lunch and headed to self serve piping hot buffet! I love samosa, roasted garlic and broccoli, a chicken strip, and beef lasagna. Samosa: it was deep curry flavored and stuffed with potatoes, peas. It would go great with chicken strip. Roasted garlic & broccoli: unbelievable deep garlic flavor which enhances the broccoli. It can stand alone. Lasagna was delicious and heavy meal by itself...cheesy, lots of sauce making it really moist. Very delicious!!! It's $13.99 now per pound...1.13 lb. One dollar up from $12.99... it was treat myself day! Ciao!

No burritos before 11am unfortunately, but it gave me the option to try the Turkey bacon avocado sammie, which they can warm up and make the cheese nice and melted! The lines are pretty long before 11am on a weekday, so plan for that!

This review is in regards to their food bar. I enjoy eating here as they have a decent selection of healthy options. I typically get the brisket, pork belly, various chicken dishes, with broccoli, beans, potatoes, etc. The pizzas are also delicious as well. It can be a bit pricey depending on how much you add to your plate. Wish there were cheaper options for drinks as everything seems to be over $2-3. There's also seating areas at both the Kahala and Kamala locations.

Anyone who checks out my reviews can see that I'm balanced, sometimes even reversing my positive or negative review in either direction, depending on certain criteria, such as hygiene, customer service, quality, and more. That is why it pains me to admit that I really wanted to give this Whole Foods a good rating due to some positive features. In fact, I intentionally returned many times just to make sure that what was happening was not a fluke. It wasn't. To be fair, if management decides to address the annoyance by doing something effective and efficient about the frustrating pattern, I'm happy to update the review and explain what I like about the store. But none of those good things matter when we, the customers, have to wait 25-30 minutes just to check out. Why, exactly, does management refuse to hire enough cashiers? What could be more foundational? Bottom line: Don't bother getting anything from the hot bar that you would like to eat hot. And don't even think of buying anything frozen or expect to enjoy anything that is supposed to be chilled. And it's not just my repeated experiences. I'm not the only one to complain. So, now I rarely visit this place anymore and only when absolutely necessary, choosing instead to drive out of my way to go to the Whole Foods in town or in Kailua, where management takes customer service seriously and respects people's time.

What is there not to love about this place. As a prime member obviously the extra discounts, but there is a large parking lot, very efficient service, and the food is cheaper than the local options of Safeway, Times, and Foodland plus they offer lots of organic ingredients and organic Produce. The meat and seafood selection is quite variable and fresh. Also, the weekly specials on the app make it super easy to shop here. I know the quality will always be good, and they always have new products which I've never heard of before which is always fun.

After shopping at different Whole Foods locations across the states I give this store a solid 3. It's nice to have free covered parking and located conveniently in a mall. This location is extremely busy and can get crowded with lines snaking through the food aisles. And yes...customers do ignore lines and cut..that is annoying. The store itself is very tight and I feel the selections are limited. The most annoying thing is the state of the prepackaged salad in a bowl..that can go for over...$20..on my last trip I bought a huge salad and got home to find brown, wet wilty lettuce. That was $20 intakes trash. The store has a great selection for ready made sandwiches. The burrito and made to order sandwiches are decent. The breads sell out quickly and very yummy when warm. This location is very popular and good in a very small way.

Do not get coffee from this location. Rude baristas hate serving people. They make you wait and wait when there is no one else around. Maybe that why there is no one there. You're better off at the Ward Whole Foods.

Located in Kahala Mall in the Mauka side close to freeway underpass. Lots of parking but as is typical for Kahala mall, hard to find a spot. PROTIP sometimes you can park on 2nd level, the level where the Ross is and come down to Whole Foods. As many have said, they have similar things to mainland Whole Foods. We got some food from the prepared food location. I posted the alcohol, beer, and food menu (see photos). The servers were very friendly. They have some seating inside about 15 people. There is also outdoor seating for about 15-20 people but no alcohol outside. The Kalua pig tacos and fish (not Tilapia - of course never in Hawaii because people would think came from the Alawai) tacos were excellent. Salmon salad and chicken strips were about average. We also got some Indian food from inside. The paneer tikka masala was only ok, not spicy at all and little lacking but good Indian food in Hawaii is rare. So don't get it here. Samosa also borderline. Good convenient casual option when every where else in Kahala Mall is packed. No rush to leave either.

Disgusting bathroom including back of toilet I can't show you, heavy metal is their choice of music. If they can't get this place clean where we can see, what's it like where we can't see? This is Whole Foods for goodness sake! Whole Foods sent me a generic, "we're sorry" commenting about my expectations. Hmmm, so I suppose their expectations are not too high. Sometimes businesses become so large that those in-charge don't have the same passion to treat the business as their own, and this is really a shame. I'm no longer returning to this store.

This WholeFood Kahala is our favorite place to shop at. Me & my families always go there every weeks/month. My niece shopped their 4 times a month. The staff always such wonderful people & kindness on whatever you ask a question & always get great services from all of them. I've been going for so many years now. Even my friends goes there too. I love about Kahala WholeFood is everything always looks clean & beautiful when I'm there. I rather shop here compared to Foodland Farms or any Food Market Place. I live in Waikiki close to Waikiki Market/Foodland & is way more expensive compared to WholeFood. WholeFood Kahala will always my favorite store to shop at, healthy , organic & yummy Salad Bar. I even love their bakery. And loved their vegan donuts. And Tuesday & Fridays have awesome sales. See you soon.

Bring back breakfast croissants! Nobody wants soggy tortilla breakfast burritos nor handpies I don't know who in corporate office made decision to discontinue breakfast croissants fire them

This review is overdue. I have shopped this original location Whole Foods Market prior to "Amazon WholeFoods" takeover and have watch this place deteriorate over the years to its current state. Poor customer service, tired workers and long lines, poor produce quality, very very little local selections, poor seafood quality, king crab I once purchased was inedible, poor floral selection. A couple of days ago, I was standing in a long line with my fellow shopper standing behind me who echoed the same sentiments. The refrigerators were practically empty. We agreed this is no longer the once wonderful "go to" place to shop. On the other hand, Kahala Foodland Market is a great shopping experience, fresh local produce, great hot foods bar, great floral selections, attentive customer service. I will be going there now on!

12pm Jan 6 Burrito station. Waiting in line for a beyond beef burrito. Guy making burritos touching his gloves with chicken grease all over the veggies and the sauce bottles. Bad training and supervision by management. Left without getting anything

I live a half a mile away from this Whole Foods Kahala location. I come here once in a great while when I decide to try to eat and drink healthy again. Eating healthy is expensive. However, inflation is everywhere for unhealthy foods and is close to buying healthy foods. Might as well eat healthy instead. Plus, health is wealth. Example: Steve Jobs with all the money he had it couldn't save him. It's better to have health than wealth. If you don't have your heath then you have nothing. He was such a smart man and it's so sad to see that he is gone. May he rest in peace. I came to buy some supplements to try to stay as healthy as I can. This store has pretty much everything that you may need to eat and stay healthy.

Erika at the burrito station is absolutely terrible She moves like she's stoned on the job, zero interaction with her guest or community, her attention to detail makes you feel like you have to micromanage her when she's building your burrito-so much unnecessary anxiety-bleh This use to be my go-to breakfast burrito bar -never ever ever ever ever again - So sad

Horrible experience with the express cashier named Ed. Argumentative, obnoxious, rude, intolerable, insignificant - - have no idea why you would have someone like this represent your store when he has zero customer service skills. Had to speak to customer service about him because I felt so uncomfortable and unsafe after our interaction at the register, and he continued to stare me down as I left the store. Hope management makes some changes to ensure the safety of the customers because he seems like a time bomb just waiting to explode. In this case, I would hate to be the one to say I told you so. Ed- Here's the reality. You work the register at Whole Foods. Drop the Napoleon complex, wake up, and provide the customer service that they pay you to provide.

Overall the prices have gotten better since they got bought by Amazon, but their prices are still not cheap as a whole. We went here for a quick bite and checked out their ready to eat section. The hot and cold bars have tons of variety but at $13.99/lb that adds up quickly! I also thought about a slice of pizza since I have tried it before and liked it, but I decided to go on the healthier side and go for a lower calorie tuna cranberry wrap. It had a lemon dressing which was quite citrusy, but I also liked the apples in the tuna salad which balanced out the sour with a hint of sweet. I also went to my favorite bargain cheese bin and got a piece of blue cheese for $1.75 (it is in the cheese section and they have scraps for $5ish). Not a bad meal and I took half the wrap home for mom

Never enough tellers. Always long lines 12 people deep. Get a clue Whole Foods and put in self serve at least!!!

Rating based on the taproom. Friendly waiter- attentive, not lurking. BBQ chicken salad was yummy. The Silver City Tropic Chronic was even better, considering I hiked 14 miles today. Then groceries - all in one place. Convenient. My favorite part was plenty of free parking.

My husband and I love coming here for their burritos. They make it right in front of you. There are different protein options such as carne asada, chicken, beans, etc. The veggies are fresh and the burritos come out hella thick! Not bad for like $9. Their pizzas are also really good! Their bbq chicken & pepperoni pizza are tasty and HUGE! Salad bar is also great! Lots of different options & all for $13/lb I believe. The store itself is great! There's a bathroom inside by the sushi area, which is a plus! Only thing I can think of is that the products can be kinda pricey, and if you're going after work time, it gets super busy with long lines that sometimes goes all the way down the aisles. I do wish they would open more registers during these busy times.

The opening of the Kakaako WF at Ward siphoned off a TON of tourists and made the Kahala Whole Foods feel more like a normal neighborhood grocery again. I appreciate the reconfiguration of the checkout to include very efficient and speedy express lanes, stacked like a Costco gas station. It's now actually possible to stop in to grab a few necessities and get out. Ok, let's get real: this is where I come when I need cooking inspiration or want a unique treat -- all under the guise of being healthy. Go-to items for me at WF Kahala include things that are hard to find at other spots or that are consistently well-priced: - brioche - avocados - kale - fresh herbs - bean sprouts - shaved parmesan - fancy ice cream not sold anywhere else, still cheaper than eating out - Uncle's ice cream sandwiches in all of their flavors, $6 each - Green's babka, brought in from Brooklyn and sold for just $9! It's nice to have WF nearby to round out the merchandise offered by (mainland) Safeway and (local) Times. (I've stopped by MKT across the street five times and don't see a clear niche for them tbh.)

My daughter wanted to get snacks here since she eats frequently and a lot. She ended up picking up tortilla chips, a dip, some juice and red velvet cupcakes. She said all were pretty good. There's lots of healthy options here from organic bananas to fresh fruit and snacks. The prices are fairly high but look for deals and sale items. I didn't get a chance to take photos but they also sell fresh food such as pizza and other food. Made fresh to order, you can get pastries and sandwiches. They have baskets and carts you can use inside the store. Located outside the Kahala mall near the Chili's side. I definitely would come back here to purchase healthy snacks. I love the fruit here.

Location: Whole Foods is located near the The Counter and Starbucks in Kahala Mall. Parking: The covered parking right outside of Whole Foods is always busy. Expect to wait for parking. Merchandise: This grocery store is HUGE which means they have a HUGE selection of produce, quick foods and groceries galore. Check out their Whole Foods reusable bags as well. Overall, this is a great location to visit Whole Foods.

The only reason I shop here is because I live 1 minute away. Times doesn't have the same quality of produce and Kahala Foodland is overpriced. Probably 50% of the cashier's have mediocre to very poor attitudes. Common examples are not saying "hello" (when I greet them), and not saying "thank you" (when I say thank you). These poor attitudes are not directed at just me (look at the many other reviews). I have also personally seen similar interactions with others while waiting in line. Just now, an older cashier rang me up without giving me the chance to input my Prime info (app was slow to load on phone). After she told me the amount I owed, I realized she hadn't given me that opportunity and held up my phone and politely said that I was waiting for the app to load. She tritely told me that "nothing was on sale" anyway. Later, when I said "thank you" after she bagged my items, I got dead silence and a blank stare in return. Regardless of whether it was true or not (that no items were on sale), my credit card gives me bonus points when I also have a Prime membership and purchase things at Whole Foods, and EVEN IF that were not the case, her trite response was very unprofessional. If I overheard one of my employees speaking with a customer that way on a regular basis, they wouldn't be my employee for long. This is just the most recent of many examples. Many cashiers at this location seem to either hate their jobs or just hate dealing with people in general. It's called CUSTOMER SERVICE for a reason (emphasis on the "service")... I don't blame the employees though, I blame the management. Clearly this store does not have good leadership, so the morale is very low. Notwithstanding the above, there are some cashier's who are really great, personable, friendly, and patient.

love the made to order food bar. I always get the burritos, but they have amazing sandwich options. Super vegan friendly!! I get the beyond beef taco burrito with vegan cheese if they have it. I add guac for $2 too. It's $10.50 all together. Paniolo's around the corner is a bit more pricey so it's a great deal. Parking is easy, just park anywhere in the mall. Highly recommend!

The service at Whole Foods at Kahala is absolutely unacceptable. I shop there frequently and have "had" to accept that I have to wait in long lines due to the lack of cashiers. However, I am DONE with this place. This evening, I was in a line of only three people. I chatted with the lady behind saying how great it was that there was just the two of us (with one at the register). We ended up waiting for twelve minutes! I couldn't believe how very poor the service was. When I finally got to checkout, I asked to speak with a manager. The poor elderly employee pointed me to where I had to go, but when I got to talk with the "manager" she responded with "we can't get the staff, perhaps you would like to apply". I work in retail, in Honolulu, and if I had spoken to a person like that I would be fired, and, quite rightly so! I have NEVER complained, and am disgusted with how I was treated when I finally did. I'm sure Walmart have better trained staff than Whole Foods at Kahala Mall! I ended up missing the first few minutes of the movie btw!

This review is strictly for the butcher department. I was totally ignored this morning by several workers who were so busy talking with each that they either didn't notice me standing at the counter for over 5 minutes or just didn't care. When another worker came to their department and started talking to one of them they definitely saw me but still didn't ask me if I needed help. Only after that conversation was over did they finally come to help me. I have never had such a rude experience at any of Whole Foods ever.

Whole Foods Market is now a convenient place for you to return products bought on Amazon. I had purchased charging cords for my cell phone. Unfortunately they did not work . The description mentioned my model of phone. Thank you Whole Foods and Amazon for making it easy to get the product shipped back. If you choose the Amazon credit option your Amazon account is credited right away. The Kahala store has a kiosk for you too do your returns. The Kailua store I was told you go to customer sevice. You can do it yourself or get help. Xan was the person who helped me. Plesant and walked me through the process. Thank you again Xan for your great friendly service.

I've been going here and cashiers are pretty friendly but for some reason the people working in the food sections look dead, not attentive or grumpy. A few times I've had to wave someone to order side dishes. The last time I was there, the guy ignored me and let an elderly person go which was fine but I was waiting for someone to help me and then he doesn't skips over me?? Happened pretty often at this location in the morning.

Kahala whole foods has all of the selection of a mainland whole foods + some other Hawaii exclusive stuff from local vendors. The brisket plate lunch is super bomb. Shout out to George at the meat department!

I'm glad that Whole Foods replied to my last review. I am in this store at least more than once a week. I came in yesterday to buy lunch and checked out at 10:30am. I went through the express line. I thought it was odd that when the customer in front of me finished checking out, the man at the register (Bob)!!!didn't say anything. He didn't call me forward. He just looked at me. I walked forward. He didn't say hello or anything. He didn't want to look at me. I was in my military uniform. He rang me up, packed all of my things and I asked if I could put my phone number in for the Amazon rewards. He states "nothing is on sale" rudely! Almost like I was bothering him by shopping. I said that's fine, I'd still like to put my phone number in. He continues to look down. I pay and he takes my receipt and put it down on the counter. By this time I know he's not going to say anything to me other than his smart comment. He obviously doesn't speak to women, people who are brown, or military. I thought, Bob might also have mental challenges especially at his age, but no he doesn't. This old man is just a nasty old man. I hate to use the racist or sexist words but, Hmmm. What else should I think? He didn't want to move my bag either. I'm kind've short so I struggled a little to reach over to grab my bag. He said nothing. Hardly looked at me. Never said hello, never said how is your day, never told me my total, placed my receipt on the counter, didn't say goodbye, have a nice day; nothing!!! But then he happily greeted the next caucasian male behind me saying "hey there, how are you" with a smile. Like seriously you nasty old man. I paused just to get his name and called Whole Foods but I couldn't get in touch with anyone. Whoever management is really needs to address customer service issues. This is a problem. 2 incidents in two days and I've been coming here for 4 years. This man didn't say a single word to me because he didn't want to and felt like he didn't have to. Exactly the type of people we don't need working in customer service. I don't let these things get to me, or ruin my day, but he's out of his mind if he thinks I wasn't going to say anything and Whole Foods is responsible for the customer service climate of there store. No need to kiss my butt, but a simple hey would've been fine. Yes I am sending this review to the link Whole Foods left. It gets to the point that employees are a reflection of their leadership.

First time picking up a whole Thanksgiving meal thanks Doc C. I saw a long line in front of Whole Foods and was prepared to join in. I asked two people if this was the line to pick up turkeys. One man shrugged and the woman said she thought it was just to enter the store. Kept walking to the front til I found an employee. She told me to go to the red sign. Okay... but I didn't see anyone in line. Kind of inconspicuous, if you stop to read the signs, you are in the right place. What a relief, a woman beckoned me in with her wiggle of her fingers. I saw two other customers with their carts chatting away. The woman asked for my confirmation number and told me she was inputting the charge. Thanks our generous daughter, over $100+. The woman got me our turkey then turned me over to another employee to box up the rest of the items from the refrigerated coolers: salad, potatoes, cranberry, stuffing(dressing), and gravy. She double checked my order sheet and I was told to walk straight through to exit. Wow! Blown away how simple that was for a scheduled 1-2 p.m. pickup. Luckily we got a parking stall in the first row. Make sure to grab a shopping cart because your Thanksgiving is mighty heavy...unless you've been working out like many elite Yelpers. Happy Thanksgiving, have an enjoyable meal with those you love or those far away but very near and dear in your heart.

They have the best sunrise papaya I've ever eaten. The darkish reddish orange flesh we purchase it unripe naturally ripped it's the sweetest papaya on the whole island. We used to call it rainbow papaya it was rare fruit several years ago marketing it to Japanese tourist to take it home from the agency they travel - together with macadamia nut chocolates. May I say that Whole Foods fruits and vegetables are the freshest I've ever purchased quality is outstanding. Their seafood, poultry and meats selections highest quality of items displayed pleasing the clientele eyes. I've seen a pleasing display of their items. I've never gotten the Asian gentleman name working there he smiles talks to his patrons with care and friendliness. Working in a man's world of butchers I've experienced no so friendly staff but the Kaka'ako meats section are the best! The staff at Whole are the tops of services they truly care for working there, in return their services are great. I hope the Managemt praise each of their staff for their friendliness smiles showing Aloha spirit to all!

Stupidest Check in Process for Catering Pickup. Jeff created a trillion dollar business, yet the people managing this location can't manage an organized system for checking in to pick up Thanksgiving food.

Thank you very much for accepting my Amazon return even though I came WELL beyond the drop off hours. As a person who works 60 hours a week, it was very much appreciated.

They never have enough cashiers. I ask myself; is it worth it? Only if someone else gets in line while I do the shopping.

After my visit this evening, I'm most certain I will no longer purchases my groceries from here. And here is my reason why: 1) The checkout lines are a complete mess. I'm constantly waiting to pay. You're waiting in aisles making it inconvenient for other shoppers to get their items. But the tip of the iceberg for me is how long it takes for people to check out with a cashier. I have yet to experience a trip to WFK and not wait more than 5 minutes to check out. This evening I waited in a very long line for almost 15 minutes with my son. Disappointingly, another customer was incredibly rude to my special needs son. Her displacement of frustration with the lines should not have been taken out on my son. That is undoubtedly unacceptable! 2) There is absolutely no customer service here. No matter what department you go to, not a single employee will great you with a smile or say hello. The worst of them all is the ready to eat food and pizza section. The staff working behind will look at you and move along with their day without greeting you to see if you need anything. It almost feels like I am an inconvenience to them since I'll need to place an order instead of grabbing from the food sitting under the lamps. All-in-all these reasons are justification enough to stop shopping at WFK especially when it involves unwarranted rudeness from employees and other customers. Mind you, they don't have self checkout like other grocery stores yet, the shelves 9/10 times always empty and quality of groceries and cleanliness has drastically deteriorated. Grocery shopping should not be this stressful, but my experiences coming here has always been just that- unduly stressful!

The old guy with a foreign accent working in the salami section 1) turned his back to me and walked away as soon as he was done with a different customer when I was standing right in front of the counter. I assumed (incorrectly) that he was putting something away or needed a second to gather his bearings so I stood there patiently. I leaned over to look at the salami (trying to decide between the two) when 2) that same guy SPRAYED two spritz of unknown liquid POINTED AT MY FACE, within the display case. I was stunned and confused when another customer walked up to the counter and asked that worker if I'm in line. The old guy says "I DON'T KNOW!" as if he had approached me and asked me, yet I ignored him or something. It finally occurred to me that him SPRAYING UNKNOWN LIQUID AT MY FACE was somehow this psycho's way of getting my attention. I told him I'm trying to decide between the two salami's, he got me the one I decided on, 3) plopped it on the counter without saying anything or looking at me. At that point I should've just walked away, but in my state of confusion over what just happened I purchased the salami. After I had more time to reflect on how bizarre the whole encounter was, I didn't feel safe eating it and had to throw it away. I initially left a 1 Star review just stating how rude the worker was, but Whole Foods corporate reached out to me asking what happened. I wrote back explaining all this, and they wrote back saying they take these matters "seriously". About two weeks went by and I haven't heard back so I wrote to them only to find out corporate didn't relay the incident to Kahala...so much for taking these matters "seriously"...Finally, I get this email from Robert K at Whole Foods Kahala (this was copied and pasted, word for word): "First Off I would like to apologize on the behave of our online customer care service, they failed to escalate your feedback to us at the store until you reached out again. I will also extend that apology from me and the store leadership group, to how you were poorly treated at our charcuterie counter, you should have experienced a warm welcome per the expectation we set on to our team members. On the subject of the concern of the chemical in question, we use a food grade sanitizer that is meant for food contact surfaces, that chemical is also used on the slicer blades when we switch from roast beef to poultry or salamis. I assure you it does not harm the product. However you did observe the Team Member not following our best practices when cleaning and sanitizing the case. For all of events that occurred, that team member will be held to our progressive disciplinary action prosses and also retrained on the expectations of our customer service commitments and our standard operating procedures." Now, Robert saying "you did observe the Team Member not following our best practices when cleaning and sanitizing the case" implies that the action in question is about that worker not CLEANING properly. I said, at least twice, that that guy completely ignored me and then proceeded to SPRAY what Robert claims to be food grade liquid AT MY FACE, within the display case. Robert casually omitted that most important part, I can only assume on purpose, because there really is no explanation good enough for the worker to ignore me waiting patiently in front of him, then spray cleaning solution (food grade or not) AT MY FACE. He was absolutely NOT CLEANING (he didn't wipe down what he sprayed, further proving he wasn't CLEANING), it was intentional, malicious, sick behavior for absolutely no reason. I wrote back to Robert but never got an explanation for the psycho worker's behavior, and I highly doubt he's being held to their "progressive disciplinary action process"

Parking can be tricky depending on the time of day but otherwise always easy to navigate around the store to get all the things I need. Staff is friendly too, especially when the Amazon in-store code doesn't seem to scan sometimes.

The old guy with a foreign accent working the cut meat section was extremely rude. *** I was asked to reach out to them so I did. Website not allowing me to send the message that I wrote. Whoever is in charge of the cut meat section (salami side, not the raw meat) can message me here if you really care.

Is it just me or is this place really gone downhill in recent times? It started to look shabby... Many shelves are bare and the selection is considerably more limited than it used to be. The quality of the produce has gone downhill and the prices have gone up.

The location and parking are both convenient but this store has a consistent issue with having too few calories. At 10:30am on Saturday there were 3 cashiers open, and I was in the express lane with 12 people in front of me. They did eventually open a second express lane but in general this store has long lines and is slow to open more cashiers IMO. But I still come back because of location.

Picked up 10# Flanken beef today! On sale and comes out to $6.29?! with Amazon Prime. Bought both LA style and big blocks. Gonna be a nice dinner. Love it that the majority of WF customers run in at opening to the produce. Meat counter empty...

This place is definitely a Half Foods store ! First of all , don't we shop here to have a fresh & better food experience. I mean if we're gonna have to pay an arm and a leg shouldn't the food at least be fresh . Well, my sushi was mediocre at best . Definitely not fresh ! Hopefully the fish doesn't make me sick. I think It just made the cutoff for going bad. $40 dollars of crappy sushi . Terrible almost . I only ate it because I was so hungry and just hoped for the best .I also bought an Acai bowl that wasn't make properly , at all . And I ordered it off the board ! What a joke . Can the employees learn the menu at least !Come on Whole Foods, get it together . I just paid a small fortune to shop here and it was a major disappointment!! Overrated and not worth it !

Prices are high, lines are longer, real long if you shop between 5 to 8pm, at least 10 to 12 deep , all of them. Bananas use to be 49 cents and organic 69 cents now 1.49 and no organic. Whole foods, whole paycheck.