Johnny S.
Google
I had the worst customer service experience of my life with this self-proclaimed "manager" named Yoseif. He rudely insisted that there's no way way I'd be able to get to my car parked in the Whole Foods parking lot, telling me that because the store was closed (it was 1 minute after closing time) I'd need to pick my car up tomorrow. It's so unbelievably absurd I wish I were making this up.
I stopped by Whole Foods at 9:30pm to buy a few things with my wife, parking in the Whole Foods parking lot. After purchasing my items, I stepped outside, but then immediately remembered that the elevator to the parking lot is inside (right next to the entrance),. I tried to step back inside, but the worker wouldn't let me back in, telling me that Whole Foods is closed - even though I'd literally just walked out.
I told him we just needed to get to our car, but he kept rudely insisting that the store is closed, we can't go inside, and that's the store policy. At this point we just wanted to go home, so I asked how we can get to our car. He told us that there's no way for us to get to our car, and that we'd need to come back tomorrow if we wanted to get our car. I said this doesn't make any sense and asked to speak to the manager, and he told me that he's the manager.
I've never experienced such outrageous rudeness from any worker in my life. This man kept rudely and condescendingly lecturing us that this is store policy, and that there's no way we'd be able to get to our car. We were literally still holding the Whole Food goods we'd just bought and I even showed him the parking ticket, and he kept dismissing us and rudely repeating to us like some bully that this is store policy, you can't go back inside, you'll need to come back tomorrow to get your car.
My house is 45 minutes away and we're not paying for a $80 Uber because of this bully Deputy Manager who wants to feel powerful by ruining other peoples' nights, so I kept insisting for 5 minutes (the whole time customers are walking out) until he finally gives up and lets us go to the elevator, but insisting that there are security cameras and this could get him in trouble.
I'd forgotten to validate my parking ticket, but we were so exhausted and traumatized by this Yoseif claiming that our car was getting locked there all night that we decided we should probably just leave.I saw a worker in the parking lot though and asked him if it'd still be possible to validate the ticket, and he said that at this point we should just be able to leave without it. We drove to the exit, and our unvalidated ticket wouldn't work. At that point the garage door started closing, and it literally seemed we were actually getting locked in there. Thankfully though the door opened back up, I paid the $10, and left.
I actually parked and spoke to another worker there who was very nice, telling them what happened, and they said that that was ridiculous, that they remembered that we were shopping there, and that we should report this.
The man's name who rudely blocked us from getting to our car and tried to convince us that our car would be locked up all night was Yoseif. He is the rudest customer service worker I've ever met, has zero empathy for customers (or other humans in general it seems), and has no business being in any customer service oriented role, let alone being in a managerial role. The fact that this man was hired to a managerial role, let alone hired at all, reflects extremely poorly on Whole Foods. I hope Whole Foods will increase its hiring standards because this is a disgrace, and neither me nor my wife have ever experienced customer service this terrible in our lives. This ruined what was until then an otherwise amazing day.