Ashley B.
Google
We visited Wholy Bagel on January 9th, and the service we received was horrible. We arrived at 1:40 to the restaurant to order some sandwiches to go. When we got to the counter, someone from the kitchen came and whispered in the cashier's ear, and walked away. The cashier proceeded to tell us they are no longer taking orders because the grill is off. We were so confused, since the signage on the door stated they closed at 2 pm. The cashier seemed just as confused as we were on why they stopped taking orders 20 minutes before they closed. I asked the manager who was also the one who told the cashier to stop taking orders as to why, her response was because they stop taking orders at 1:45 pm. We had been there at 1:40 so even if that were the case our order should have been taken. I was upset, I let her know there was no signage anywhere saying that they stopped taking orders at a certain time, and there was no where on their website or online stating that either. Her response to that was, "well now you know" in a snarky rude tone. I asked her if I can get the owners information to be able to pass this feedback on to them, and make sure they're aware of what is going on since this is turning away business. She refused to give that to me, when I asked her for her name she responded with "I am not going to give that to you" and walked away to the back. I reached out to Wholy Bagel on Instagram in hopes I would get a response and solution to this, but instead was ignored. If a business is going to stop taking orders at a certain time before they close, I think that needs to be clearly posted everywhere so people don't waste their time. I remember calling a few weeks before this placing an order for pick up at 1:50, and they took my order and said as long as I was there before 2pm it was fine. It seems to me that we were being lied to by the manager, and were denied service for whatever reason. Overall customer service was awful.