Rocky V.
Yelp
This was a really good spot to go to for seafood, which we regularly had our family gatherings for the past 2-3 years. We are normally showing up with 10+ people each time at least twice a month.... It has been a few months since the holidays was just over, and to our surprise, it's under a new ownership.
The difference (can't remember on the price) but no more crab legs except for holidays. The staff are the same and ambience hasn't changed.
Food is still decent...however, this time around, I decide to pay for gratitude at the front desk instead of before leaving. To our surprise, the staff that always served us for all these visits decides to stop us from leaving because we didn't leave a tip on the table! I reiterated that we already gave the 18% at the front desk and they blocked us from leaving until we showed them our folded-up receipt (which we luckily didn't throw out) that we already paid.
I am not sure what happened there, but given that it's the same staff that always served us that did this, we will be very reluctant to come back for sure. There are plenty of other buffets nearby that would appreciate our business and not treat us like criminals just because we didn't leave tip on the table. I hope the owner reads this because this is just unacceptable way to treat customers. I can understand people aren't making much these days and depend on gratitude for income, but while it's a great gesture, it is still at the discretion of the customer! The staff needs some cultural training for sure.