Tagatha Lorentz
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Stunning setting - but lacking the luxury touch they promise
We booked Wilderness for my 30th birthday after years of admiring their celebration-focused marketing. At nearly £2,000 per night, it’s definitely a bit of a splurge. We stayed in Yelm Cottage, which was beautifully designed and perfectly equipped for four people, with fun things like a hot tub, sauna, SUP board, and boat.
That said, for a luxury venue, several small details missed the mark and the customer service is nowhere near the level I expected. While they offer food and spa packages, the balance between self-catered and catered wasn’t well handled. We ordered a barbecue package, but no condiments were included—when we asked for ketchup and mustard, it took 50 minutes to get a response, only to be told the kitchen could not provide those items. We had to drive 40 minutes to get some ourselves, and even basics like tin foil weren’t supplied. The kitchen equipment is also quite run down and very very limited (you couldn’t cook a whole family meal in there yourself).
While gorgeous, some of the property details missed the mark as well. The bikes provided, for example, are pretty but so not function at all and couldn’t be safely ridden 10 feet let alone around the estate. Given it’s on the water, I think some water safety items should be provided and shown on arrival. There’s also less privacy than you think, as maintenance staff stop by regularly and enter the property without warning.
There were also some communication gaps and lack of attention to detail on that front. Our printed itinerary had the wrong cottage name and details on it, and although we’d mentioned it was a birthday trip several times, the occasion wasn’t acknowledged—which felt like a missed opportunity for a place that promotes itself as a celebration destination.
Most remote properties provide some sort of welcome pack or local guide to help guests make the most of the area, but we received nothing like that. We didn’t even realise there was a café on a nearby sister estate until the final day, which was frustrating given how limited options are in the area.
While the massages were fantastic (and the therapists super lovely), the facials felt underwhelming—more like a slow cleanse than a treatment.
The setting is undeniably beautiful, and the booking team was excellent in the lead-up, but the on-site experience didn’t quite live up to expectations given the price point and marketing. With a little more care and communication, it could be something truly special.