Williams-Sonoma

Tried to order a microwave oven and they were out of stock but the employee stated they would be able to purchase me one and send to my house. Over a week later the wrong item was delivered and I had to spend more time returning the product. I returned the product and was told my key rewards portion of the purchase would be returned in an hour to my email. The next day I received a link but the link doesn’t work. Now I have to spend even more time dealing with hassles due to the mistakes of Williams Sonoma. I do not recommend buying anything not in store again. This is Third and final time ordering products not in store and each time has been a failure. Stay clear.

I had ordered an air fryer, and it arrived heavily damaged. I sent it back to get a new one. They never sent me a new one, but still charged my William Sonoma credit card. It has been an on going case to get my money back and William Sonoma has been fighting me at every turn, and customer service has not been able to help me. DO NOT recommend shopping with this company.

Today at morning, I went to their store, the old blonde hair lady who is the rudest Karen in this store. 1. She told me there is only 3qt steamer pot and 5qt pot, no 4qt steamer pot but I find 4qt pot myself, so I asked her she just pretend she didn’t hear it but said: yes this is 4qt. 2. She told me Williams sonoma do not carry steamer insert which is a lie because I find it myself at the app. 3. She asked me back, ‘You don’t know what a wok is? Which is rude, do I have to know what it is? 4. She wants me to bought the biggest size of steamer which is $699, I said I’ll consider about it. She said ok and leave. I said thank you have a nice day, she pretended she’s deaf. She is the least professional and friendly Karen I’ve ever met at that store. I’ve visit this store few times, every time people are supportive and helpful. She is mean. She looks like she don’t want to work but have salary for free.

I thought leaving a 1 star review after my experience here was a bit much but then I saw the other reviews and knew that I wasn't alone on my encounter. You go inside and not even after a minute or 2 you are greeted in a way that isn't meant to be friendly but that makes you feel like you are attempting to steal. And then again a few more times while shopping you keep getting asked but in a passive aggressive way. And then there are 2 ladies and a man just yelling across the store consistently which is so unprofessional. "Take your break" "I already took one" and so on throughout our entire shopping there. We went across to crate and barrel and it was instantly a different vibe. Ended up purchasing what we wanted there and will continue or shopping there. As a new home owner, I'll do all my shopping elsewhere. I read someone else’s review saying that the crew here were a “disgrace to the brand” and I agree! This location needs a total regain of employment ASAP.

Really expensive, but they have a ton of cool gadgets. They also make a lot of different sauces, and the tasters they have a available are very good. They also do cooking demos and other things here. Definitely fun to window shoo if you're into cooking.

The women who work at the South Coast Plaza store are rude. They offer to help you find something and then judge your questions with snippy short answers. Will go to a different vendor where the people are nice .

I really love this store, but some of the employees are really rude and lack of knowledge. They misrepresent the return and refund policy and make you feel like there are no such things as returns. I bought an espresso machine and there was a lady that helped me, she was very nice but there is this guy he has curly hair, middle aged, and wears glasses. He is extremely mean and has a terrible attitude, he kept telling me I cannot return the espresso machine if I don’t like it. That is not true their vendors take the machines and deal with it. If I am not satisfied with the machine, the common sense is to return it in the original condition. In my case, I was able return the espresso machine that I was not satisfied due to lack of performance and more reasons after I talked with their headquarters customer service and mentioned that to the employees there. Definitely needs significant improvements with employees attitudes, manners and knowledge with company’s rules and policies.

Came in today to take a look around was looking to add to my knife collection of Globe scissors and bone tweezers. An elder Caucasian women who worked there was quite rude and ask to look at there selection as its locked cabinet. She rolled her eyes! When showing me the selection she had no idea what she was looking for, i offered to help but she insisted. What a waste of if time and dealing was painful, sorry you lost my business to amazon especially with your rude attitude. Fire this lady already!

It was Black Friday and I needed to get some shopping done. I am proud to say that I was able to scratch one name off the my xmas list when I got a good deal on an item. If you are a smart shopper, you can find good pricing on super fancy cookware. And that is exactly what I found online. Then it was ready for pick within 2 hours. Shopping is definitely a lot easier than back in the day. I went into the store to pick up my order and enjoyed perusing through the entire store. There is definitely a tool for all your cooking requirements here! I am a huge fan of Nordic ware and they carry many different designs of pans. Super cute holiday themed pans and loaf. I Do own about 10+++ bundt pans and loaf pans, minis too. You could get hooked pretty quickly. Service was good. For pick up, go all the way to the back room and someone can assist you there. Anyway, it's a lovely time of the year to shop for all your kitchen needs, and very festive too. Happy shopping!

Good place to find high end products (kitchen gadgets and appliances) as well as holiday sweets and baked goods. I like coming here because it's always fully stocked and you can find good quality items for yourself or for gifts to friends and families. Today there was a demo of pumpkin spice cake mix with pumpkin butter topping. Delicious! There was also apple cider as well. Delicious! Staff is super friendly and during the holidays sometimes you can get some good deals.

I remember when Williams-Sonoma was across the street with top notch service and was fun to shop at. This location is huge, seems to go on forever. Displays were a mess with things strewn about like a TJ Max. There were so many employees here and they're asking if you need help every 15 seconds. When I said yes to one of them you could tell they never expected to actually help anyone. They should train their employees to be helpful and not try to meet quotas. The store was empty too on a Saturday so you really don't need an employee every 2 feet. I have a stainless steel All-Clad set I bought at WS about 20 years ago and it was a great purchase. The one non stick sauté pan I need to replace every few years. The displays were just half assed thrown on the shelves with most scratched or damaged. The lady would keep interrupting me and didn't care I wanted All Clad or listen to what I was saying. Her only interest was showing me the most expensive pan they have. I didn't need a $300 sauté pan. After getting frustrated I told her to forget it and bought one online. I was going to storm out but the huge display of cocktail mixers stopped me in my tracks. I bought couple of low calorie mixers and they were fantastic, especially the Williams-Sonoma brand. I highly recommend the low calorie pineapple ginger margarita mix! Few weeks later I went to the Newport Beach location and it's the experience I expected. Clean show room with helpful employees.

I had amazing customer service. Staff were friendly and shown interest and concern for my project and experience. Really appreciate the service.

Sloppy Shipping especially at $8 a spoon. I will stay with Sur la Table. Williams Sonoma used to be a class act. Not anymore. They have lost all consciousness on their quality.

This is the closet store to us. Every time I come to shop her it has been a great experience. I have shopped with intention when looking for a specific item and also come here to shop just because. I have also shopped online with pick up option when I am in a hurry. If ypu do that i highly recommend go thrpugh each item to ensure it is not damaged in order to avoid an additional trip. The staff have been helpful.

I got a potato peeler as a gift earlier this year. But it broke and I was wondering if I could get a replacement. i have bought many potato peelers in my day but never one that broke within a few months. I was taken aback by the rudeness of the store clerk. "Well you can't expect these to have a lifetime guarantee" he snorted. Okay. I showed him how the white handle was stained by carrot juice. And he just handed it back to me. No sorrys. No nothing but a definite "you aren't worth the time" vibe. I chuckled to myself. Thankfully it was just a potato peeler. I had planned to buy several All-clad stainless steel skillets but made my purchase at Crate and Barrel instead.

I thought leaving a 1 star review after my experience here was a bit much but then I saw the other reviews and knew that I wasn't alone on my encounter. You go inside and not even after a minute or 2 you are greeted in a way that isn't meant to be friendly but that makes you feel like you are attempting to steal. And then again a few more times while shopping you keep getting asked but in a passive aggressive way. And then there are 2 ladies and a man just yelling across the store consistently which is so unprofessional. "Take your break" "I already took one" and so on throughout our entire shopping there. We went across to crate and barrel and it was instantly a different vibe. Ended up purchasing what we wanted there and will continue or shopping there. As a new home owner, I'll do all my shopping elsewhere.

Wish I could give zero stars. I loved coming here to look around and see what else I can add to my kitchen. I've purchased several items throughout the years online and at various WS stores but this is the one I just can't step foot in anymore. I went in to buy a le creuset 1.5qt braiser back in July and I had to almost chase down a salesperson. Meanwhile, other guests are the ones being chased down to be helped. Once I got the saleswoman attention she seemed "surprised" I was making a purchase. I was in a hurry and already there, so I decided to let her attitude slide. But here is where it really went downhill. About a month ago, I went in looking to upgrade my Breville to a Jura, not a simple decision! We went in and stood around the coffee machine area waiting to be helped for about 5 mins, just talking about the different specs of the machine. When we were finally asked if we needed help, I said yes and stated we were deciding between the Jura Z10 and S8 soon and asked for a demo. The lady rudely told us that if we wanted to try free samples we could just head into the middle of the store. I was confused bc I clearly mentioned I we were looking into purchasing a Jura soon and restated that we don't want free samples, we just want to try the Jura Z10 or S8 since the Z10 makes cold brew and the S8 doesn't. If swayed, I was ready to purchase a machine then and there. The rude lady said she'd go get someone to assist us and instead brought someone to make things worse! The next lady she brought over smugly asked how she could help, we told her again (3rd time stating what we're there for), and she doubled down that if we wanted free water, lemonade, or samples, we could head to the middle of the store. She also added that these machines are "complicated" and can't be used just like that and left us there hanging. ??? Complicated??? They're literally superautomatics!! With the press of a button, you have coffee in less than a minute! I understand not knowing the product or whatever, but bringing over the coffee machine salesperson to tell me to go get water or a lemonade instead or showing me the jura?? Clearly discrimination as we are people of color. I have seen multiple salespeople demoing the Juras many times, somehow when I want a demo they are "complicated" and I should go try water or whatever free samples they have at the moment? I ended up contacting Jura directly and they answered my questions and I purchased directly from them (a Z10 btw!). Even when picking up orders, the nasty attitudes are incredibly off putting. I really tried to ignore the fact that when I went in there some type of people got great service meanwhile I didn't, but at this point we'll just avoid this location for good.

Walked in looking for an Espresso machine for our daughter. Really didnt know what to look for. Met Chef Joffrey Lopez, he walked us through all the options..spent 10 minutes clearly explaining...very knowledgable. We found the one! Thanks Joffrey!

I had ordered an air fryer, and it arrived heavily damaged. I sent it back to get a new one. They never sent me a new one, but still charged my William Sonoma credit card. It has been an on going case to get my money back and William Sonoma has been fighting me at every turn, and customer service has not been able to help me. DO NOT recommend shopping with this company.

Came in here to buy my espresso grinder feeling so excited about it but the old blonde lady helped me was a bit rude, I simply just asked if the grinder was the color black and she responded in a snappy way saying "yea that's what you wanted" while she rolled her eyes. Upon reading other comments here on yelp and google, I'm not the only one who experienced this. I hope this can be addressed, I understand holidays are coming up and maybe could be stressful for her. I typically don't leave reviews because I understand what's like to work in that kind of environment but today I left not feeling great about my purchase.

This is for Williams Sonoma Inc. re: Pottery Barn Home We purchased this couch for $4,200 on 8/28/2024, and since it was custom made, we received it 10/3/2024. When we first received it, it was stunning to say the least. Since we have 3 older kids and knew this would be used, we chose a "finer" fabric that was supposed to be washable, livable, and cozy. It was an "upgrade" fabric. We first started noticing the piling approximately 2 weeks after we received it. The piling is so uncomfortable now, it feels like you are sitting on pebbles, and we have since put sheets on it so we can sit on it for comfort. I reached out to Pottery Barn January 10th in person at the store. I was actually going back to look at their showroom couches to see if there was piling on their floor models that we may have missed and should have seen. They put in a complaint for me thus sending me a 3.5 inch "fuzz shaver" for my 120 inch couch that had piling all over it on every cushion. I told her that I had never had piling on a couch before, and with all of the selection of couches on the market, my husband and I chose Pottery Barn because of their quality. I have reached out numerous times after getting my "shaver", and no one is returning my calls or emails. I did not want to leave this review. I am only looking for either my money back or a different fabric cover on these cushions. Have since filed a compliant with the BBB. They have a C+ score. I shouldn't be surprised. Take your money elsewhere. I have reached out almost daily with no one reaching back out or no leads as to whom to I could reach. Shame on you Pottery Barn.

Michelle you are doing an AMAZING job! I am so grateful for all your assistance. Everything is settling down, I finally spoke with Evonne. It's all green lights and will be made as easy as possible. I can't thank you enough for stepping in. People like you and Tim give me hope in humanity. William-Sonoma, Michelle deserves a raise and/or promotion.

today I went to William Sonoma on south coast plaza to return some thing. My receipt was cut off in the picture I had. The store clerk who was an old blond lady with accent was very rude and unprofessional Instead of politely explaining she started that the reason is some of their store workers buy stuff with discount and give them to their friend to return. My receipt showed exactly how much was paid. I calmly told her this is insulting she got aggressive and called her coworker and said this lady is rude to me. the other blond matured lady named Cindy Jenkinson who was manager instead of apologizing for her coworker's attitude told her you go and turned to me and with angry voice defend her. I wondered how unprofessional those worker are. With being older they should know. In fact she insulted her colleagues buying with discount and selling. Is she not trained to respect her company. No wonder she is not trained because her manager lacks common sense to take her aside and tell her not to be rude. I think those aged ladies should step down and stay home where they belong so they can gossip on their social media

Absolutely horrible. This store is the worst. The employees are rude and nasty. Every time I go into this store, I get treated as a bother, an inconvenience to their day. I would go as far to say that I get treated like garbage. I will never set foot in this store again. It's so bad that I will be reaching out to the corporate headquarters.

Hi, I a fan of WS for many years. I decided to purchase their Parmigiano-Reggiano QTY: 1 $69.95 It arrived in a small cardboard box, sealed with clear moving tape, in 90 degree weather.. no PERSHABLE LABEL, no COLD FOOD shipping paper NOTHING.. just the 86.00 after shipping fee and taxes cheese wrapped in its own plastic wrap. Upon opening the box the cheese was HOT.. HOT, so I called WS, and they didnt know why it arrived this way, but customer service said it needs no refrigeration..WHAT.. not my question and of course this cheese can be out room temp, but it came HOT, they did give me a refund.. but beware of shipping methods because I had to compost the expensive cheese, which was so disappointing.

My coworkers gave me a $200.00 gift card from William Sonoma last March. I was very busy and waited until August to use it. When I went to the register it said 0 balance. I paid with my card. I then called customer service to request some information on how to start an investigation. They confirmed that the card was bought and filled with $200.00, but according to them it was used on June 9th. I asked them if they can check the location where it was used and the video. To my surprise the agent said "I will take note of everything you say to see if they will do something". I asked again if they can check and find the thief, and once more I told that it depended on the customer service agent that would read the report on Monday. I've been calling and all they do is transfer me from person to person just to get no concrete answers about who used my card. The most outrageous question was "Did you keep your card secured or in the safe?". The card was not even scratched in the back nor used or taken out of the envelope in which I received it! I thought that William Sonoma was a respectable company, but so far I' am very disappointed by the lack of customer service they have.

I'm sorry for the one star, but i have never been so dissatisfied, I come in regularly to buy my bar articles ( here or Cristal cove ) today I was horrible treated by one of the sale assistants at the south coast plaza location, felt unwelcome. If it was not for Cindy the Manager I would have been very mad, thank you Cindy for your help and for listening to the horrendous experience I've had, let me tell you something the Other manager Emily it's not as nice as you are!!! you deserve recognition for what you do, thanks again :) . I hope coming back to get everything I need for my bar is not such a pain as it was with the other ladies. I bet there is a lot of people who would love to work at this beautiful store, people with manners , nice happy about life , not angry and unprofessional. Reach me best evelia.hospitality@gmail.com

Every time I shop at WS all of the staff are super friendly and accommodating. Prices are good for what you are buying

Love going to this store! It has so many great ideas for gifts. I bought a set of pots and didn't realize that they had given me the wrong ones so I had to go back to exchange them for the ones I actually bought. The workers there are nice and very helpful but double check your purchase before you leave the store.

Very upset with my experience here. I am 8 months pregnant and I saw that they had fresh baked cookies which looked like they were giving out. I asked about them and the employee said I can get one if I donate $5 to St Jude. I was happy to do so, then she said I couldn't because they only took cash. Again, I was happy to do so, but she didn't give me that option. She just made some weird excuse that I couldn't even understand. I was looking at pie crust mix, and I picked up a box. I took it to that same employee and the mix got all over my navy dress because the box had a little hole or something. Not once did she offer to grab me napkins or water to clean my dress, she never offered anything to help or compensate for my dress getting ruined by their defectively boxed product. This is such poor customer service. I felt so uncomfortable that I left without buying anything.

We visited the store on June 8th, 2024 to get an exchange of the filter for our Jura ENA 8 coffer maker. The short filter has been replaced with the long one and we tried to get an exchange. The male salesperson rudely told us that the the package was open and it could not be exchanged. Also he told us the short filter was still usable as long as the water level in the water tank submerged the filter. I was very much surprised by the statement. I questioned the statement by saying I thought the filter had to have contact with the bottom of the water tank in order to filter the water. He loudly denounced that by saying it would work fine if the water level was high and the filter was submerged. His tone was so loud and dismissive. I noticed many other customers turned to look at us and I felt very much embarrassed. We agreed to purchase new filters anyways. While my wife went to talk to Patricia to inquire about other products, I went over to look at the ENA8 coffee maker again. Even though I do not have an engineering background, I am working as a research scientist in a medical products company. It seems to be very obvious that the filter has to make contact with the inlet to the system in order to have filtered water to go inside the machine. Emily, the store manager, saw me investigating the machine and she came over to ask whether I had any questions. She confirmed that the short filter would not work anymore since it could not reach the bottom of the water tank and she agreed to exchange the short filter with a long one. Because of Patricia and Emily, our our trip to the store became pleasant and enjoyable again. We recovered from the embarrassment by the obnoxious male salesperson. We did feel relieved but could not stop thinking the embarrassment the male salesperson brought to the Williams Sonoma for being so ignorant about the products the store carries. He embarrassed himself for being so ignorant and he showed with his behavior for being unfit to work for a great company, the Williams Sonoma. It would have been a total disaster if we did not interact with Patricia and Emily. Thank you, Patricia and Emily.

Staff here is careless , they act like they own the items in the store, gladly went to sur la table and got proper advise and was able to get my items without seeing crazy faces during the holidays , it's sad every year it's the same, very unfortunate encounters with staff , I think they don't have a life outside of Williams Sonoma , they must live in the dirt Haha , that's why the protect everything like it's their very own.

The help is Lame I guess it's hard to find good help there they want to help you really just want to look on their phones and talk to there associates came to buy a 600 coffee pot I decided to buy it on line

Avoided this place for a long time. Gave them a chance, and manager Cindy immediately reminded me how lousy this store is on customer service. Huge waste of my time. Cashier was utterly lost, presumably poor training of Holiday help. Cindy had attitude without any reason. Will avoid this place like the plague. Managers like Cindy are why I prefer Amazon.

Walked in to ask a question - was treated terribly. Not busy team member - just ignored my questionand walked away, multiple times. Just rude.

My mom and I were in today and we were asking a lady about the colorful mixing bowl set. She was behind the counter around 2:55pm and she kept saying how "those are the only ones they had." We told her about the colorful ones from a bake shop because when baking I need different colors to help my extremely poor vision. She then said she would call the storage as my mom and I looked some more at the different scents of candles, sprays and such. We had been looking for a good six to eight minutes and we heard nothing back from the very rude lady or from storage. It wasn't as if we were in the back or front we were in the same proximity as she was. This isn't the first time we've been treated poorly. However this time was the last. It wasn't busy. The other lady was busy, but the one who we dealt with was not. Every time we go in to the South Coast Plaza it's as if we a scum or we're going to steal. Even though the William Sonoma in Crystal Cove is smaller we are NEVER treated poorly. Even if they are busy during the Holiday season or just a slow weekday we are always greeted with warmth and kindness. I hope that your employees take a lesson in what true costumer service is. This will be the very last time we will be shopping at this store and being treated as if we're not welcomed.

It's not the store BUT the corporation. I ordered online a Wolf oven that was 435.45. Well Williams Sonoma CANCELED my order for NO reason except to bump up the price from $399. to $499.... My cc was ok with this purchase but I guess this company wanted MORE. So they cancelled my order and then I saw it again online and it went up $100.00 This is a despicable bate and switch practice that companies do to cover their ass-ets. I will no longer buy ANYTHING from this disgusting company!!! I implore you to do the same. This is just BS

Look, I used to work in retail. I know how loss prevention works. However, I didn't think my husband and I did anything to warrant the suspicion we received at this store. If the woman I'm speaking of wasn't profiling us based on race, then she was definitely profiling us based on socioeconomic status. She practically chased my husband down to grab an item we wanted to buy. She said, "oh let me see if this is a display." (It was clearly not a display because it had tissue paper protecting the lid) and then completely took the item out of my husband's hands and placed it on her counters like we were going to make off with an item than cost less than $40. She said, "I'm going to place this right here." Lady, you weren't slick. Maybe these behaviors were unintentional as micro aggressions generally are, but the impact is the same. The impact is that we did not feel comfortable shopping there after this experience. We left feeling less than human. If this behavior is unintentional then maybe be more mindful of how you approach people of color, or people not dressed to the 10s because you don't know what people are going through. We were dressed terribly because I am having a hard time with my depression. Maybe if we showed up in our scrubs, we would have been treated differently.

The incompetence at this place is beyond belief. I went in to do a simple exchange for a sauté pan. The manger Cindy processed the exchange as a gift card , which would be shipped to my home, within 2 weeks. But she told me to wait for an email shortly after 2 hours I decided to call customer service and they explained to me the reason why I have not received an email or would receive an email but a physical card in the mail. When I called the store to complain the manger Cindy did not take any responsibility for her incompetence and dismissed my concerns. So now I have to wait up to 2 weeks for a physical card and then drive 34 miles across the orange curtain and drive 34 miles back home. Or wait another week to have the item shipped to my home. And all Cindy could tell me is "Sorry". WTF?

Average store. Many bad reviews but mine was a decent experience. Thanks for reading this review, I hope this helps with future decisions. Have a great day!

Terrible customer service. I came in looking to purchase a brand new Breville and a hot pot. There's two clients in the store and no one is being helped by the associates. As I walk in, I'm not greeted by the associate that's just standing there. Right after me another couple walks in who may look a little more affluent than I, and are promptly greeted and asked what they are looking for. So off to C&B I go.

Perfect for home chefs and culinary enthusiasts! I have found many great finds at this location!

So, we have been WS shoppers for decades. And yes,.... I too have had some really bad customer service from a particular employee. It was so bad that if we see that employee- we will NOT shop in the store. That said,... the rest of the time - we have had pretty good service. LIKE TODAY! Wow. What a great experience. We had a wonderful experience with our staff today. She helped us get a beautiful new set of silverware and steak knives AND new service items. PLUS they are shipping it to the house,.. no shipping charges. We have been very happy with our Williams Sonoma experiences - especially the last two visits. We kinda spent bonkers,.. haha. Did you know they have the MOST AMAZING patio umbrella with heat AND led lighting?!?' But it's like $15K. Wow So today,.. a BIG THANK YOU to Leslie for helping us OUT. We did on-line research and more.

We can't quite figure out why, but every time we are in this store we are greeted with rude/disinterested customer service. Everyone is impatient, and generally very unwilling to assist especially in the event of a return. We were registered with Williams-Sonoma/Pottery Barn for our wedding and have visited multiple stores in each chain over the last year, and this is by far the worst service. On the other hand, the service at Williams-Sonoma at Crystal Cove is excellent.

Williams-Sonoma offers high quality products for the gourmet kitchen of your dream! Every item I have purchased forthe past 25 year, I have been satisfied however something is going on with management or morale of the staff, that is reflecting their customer service. The staff seem overwhelmed and tired. I don't get that happy feeling, I used to get when entering the store, in particular during the holidays. It's really sad because for our entire family it's been a tradition to go to Williams-Sonoma during the holidays and get that new item that will complete our holiday meal or that new cookware or plate that will be displayed and we will do proudly pass along to generations so I hope this review helps management to bring that beautiful whimsical feeling that we used to get when entered your store! Happiness is entertaining, please entertaining your clientele!

The store was super busy but Maria took the time and patience to help me with the China I wanted :-) All staff here is super friendly and always go above and beyond. Sometimes you have to be a little patient cauSe there are always a lot of customers, but they do make your visit extremely pleasant.

We reluctantly returned because they carried pots and pans my husband wanted. We happened to have an appt. at Apple store which is very close. So we went in. It was like a different store. We were immediately greeted. Someone was available to serve my husband. They answered all his questions, bring out the products and allowing him to look at them. We were so impressed we bought what we needed and had the ship what they didn't have in stock. The shipped products arrived quickly. One item was not what my husband wanted so we returned to the store. Again we were treated with respect and the found exactly what my husband wanted (plus a few extra gadgets) Treating all customers with respect and kindness goes far. We spent a $2000.00 we are thrilled. We left happy and the store made a good sale. Thumbs up to your improvements. We will return!!

Terrible refund policy. Everything you buy you need to be 100% that you need or it works, if not, they treat it as ALL SALES FINAL. So discouraging. Next time, I'll give my business to a place with better understanding for the client.

I could just fall in love with all the beautiful dishes and silverware. Store is neat, organized, and plenty of staff to help customers. Lois helped me picked out a beautiful marble cheese plate. I was embarrassed because I didn't know what the marble piece was for. Lois kindly told me about it without being condescending. She even helped me find the best looking piece. This hilly billy appreciates Lois. . Will definitely be back.

Terrible experience with Williams Sonoma. I placed one order online, and they processed two orders. I only found out after multiple boxes were being delivered to my house. I called and complained and CS wanted me paying a fee to return the products that were mistakenly delivered. Not to mention that I stayed over an hour on the phone with CS.

My rating is based on poor customer service. I asked one of the sales associates if they had any flexible (aka bendable) spatulas. She looked at me like I had asked her a scientific math question and she gave me an attitude. I rephrased and said to her something made out of silicone. She told me yeah they do somewhere over there. I said can you show me because I don't see any. She walked me over with an attitude. I thanked her after she showed me and decided I wouldn't buy anything there given their service. This took place on January 10th in the afternoon. Store needs a lot of work on their customer service.

False advertising and poor service. Since pandemic customer service at this SCP location has gone downhill. Came in looking for a small item, and was not greeted until we got in line. When asked about the item, salesperson wasn't familiar but checked computer. Found the item which was about $30 and told they could ship it to home, BUT there would be a shipping charge of nearly $10. Asked if it could be shipped to the store instead but salesperson check with supervisor who told her no. Can only order online and have it shipped to home with shipping fee. Filled out a customer service survey more than a week ago to express concern but no response from W-S. Done with this store. Bought merchandise on Amazon with zero shipping charge.

If i could give 0 stars i would. We patiently waited to see some expensive $3k expresso makers to be told we couldn't sample the coffee from the machine. We were rudely told by an older woman, we aren't serving coffee. The funny part is we just got done sampling it in the previous store, so we will likely buy the machine from another place. Thanks for that special William Sonoma experiemce.

Their curbside pickup is definitely one thing I really love about this William Sonoma. Because their parking in this mall can sometimes be a bit hard to find. Who'd thought I would be thanking covid for something but I guess this is the one good thing that they added due to this horrible pandemic. Just order it online and pickup curbside to avoid shipping fee. I bought the creamy tomato pasta sauce. The quality is amazing. Most their sauce in store are very tasty and you really can't find it anywhere else in that good quality. Is a bit expensive than the supermarket equivalents but hey, you get what you pay for.

Why... why... why is the staff at Williams-Sonoma so unwelcoming? I'm a foodie, I love to cook and I enjoy beautiful and good quality cookware. I shop at Williams-Sonoma often and GENEROUSLY. Now, this is all despite the terrible service I have received 99% of the time I have been there. Today, I dropped into Williams-Sonoma to buy a salt block and salt block holder. An employee approached me and asked if she could help, I said "yes". I explained what I was looking for and she informed me that she wasn't sure they had any in stock but would check the back-stock. She used her radio and asked for back-stock to be checked then walked off. I assumed she was walking off to retrieve my item. While I was waiting for my item I struck up a conversation with an employee behind the register by asking her if she knew when they would be offering a cooking class using the salt block. The chef was standing behind her so she turned to him and asked if he knew... he shrugged his shoulders and moaned out an "I don't know" without even looking up at me. The lady then turned to me and told me I'd have to refer to the class schedules on the easel outside of the store. By now 15 minutes passed and I set out to look for my sales rep. I found her chit-chatting with a co-worker near another register. She kinda looked shocked when I walked up on her. She then immediately blurted out... "no salt blocks with holder in stock". So, I told my husband to only purchase the salt block scrapper and we'd make our salt block purchase at another cookware store a couple of doors down. When paying for the scrapper the lady at the register asked my husband if someone had helped him. My husband told her "yes", my wife helped me find this item as your associates were unable to offer us any kind help whatsoever today. The lady at the register didn't inquire as to the comment or apologize. I have spent most of my career teaching customer service skills to Fortune500 businesses who valued their customers. It amazes me that a company like Williams-Sonoma that caters to customers with high customer service expectations could offer such poor customer service.

Lois was a gem!!! She noticed right away that I was picking up quite a few things and was going to soon be unable to gracefully hold much more than I already had. Lois careful secured my selection at the counter and browsed with me a bit as I tested out a few products and made further selections. She has such a gently friendly demeanor and the perfect conversationalist. I didn't feel pushed at all to purchase a single thing. It was perfect!! THANK YOU LOIS!

The customer service here is shockingly terrible. Pat, I'm looking at you and apparently, I'm not alone after searching other reviews here for her name. Her condescending and snooty attitude is outrageously outstanding. She truly deserves an award for the most rude and unhelpful retail employee.