Williams-Sonoma

Absolutely abysmal customer service. Nobody teally reacted.when we.come.to thenstore. Sales person was busy with everything.but us. I felt I had to guide in irder to get the item. Painfull experience totally mismatch to store brand and reputation.

Rude and Unnecessary Treatment Over a Clearly Faulty Item I’ve shopped at Williams Sonoma for years—and have spent thousands of dollars on what I believed were heirloom-quality items. That’s why I chose a $100 (each) Peugeot olive wood salt and pepper grinder, expecting long-lasting quality and good service. When one of the grinders turned out to be defective, I returned it for an exchange. I’ll admit: I was outside the 30-day return window—closer to 90 days. I simply hadn’t realized there was a return policy, especially for a high-end product that failed through no fault of my own. Unfortunately, the store manager completely ruined the experience. Although she approved the exchange, she repeatedly emphasized—in an aggressive tone—that “this is the last time” they would allow such an exchange, as if I were constantly returning items. Quite the opposite. In fact, I usually love everything I buy there. It wasn’t clarification; it was a threat. I finally asked her to stop repeating herself because it felt degrading, not to mention it was embarrassing since the store was crowded. This kind of treatment over a clearly faulty $100 item—especially from a brand that prides itself on legacy and quality—is unacceptable. The tone, the lack of professionalism, and the hostility were entirely unnecessary. Any goodwill that might have been gained from resolving the issue was lost. I won’t be returning to this store, and I will share this experience more broadly. I rarely write reviews, but this one felt necessary.

We normally have a really great experience shopping here but I have to say today was not it. I was treated like a liar and criminal for coming back with a box that had only one pan instead of two inside. So what's the long game here? Having two of the same GD pan? We spend a lot of money at Williams Sonoma galleria every year and normally love the workers at this location. We've never even had a return, so this was a super icky experience. Not only did I get treated like I did something wrong, which felt awful, but I had to drive 45 minutes there then home after buying the set as a gift the day prior. Had I not opened the box before wrapping it I would have not known until Father's Day anything was missing. Not even a sorry for the inconvenience. Unreal. Check your boxes before leaving this store.

Today I had an incredible customer service experience with Chuck. I went in for advice on espresso machines and he exceeded my expectations. He patiently listened to my current coffee setups, what I like, what I'm looking for and how I want to use the machine. He talked through what he felt were the best options for me and helped me to make a great decision. I would definitely visit Chuck in you want an informed and patient associate.

The staff at this location were incredibly rude and condescending. I stopped in after work to pick up a gift, still in my work clothes, and was immediately judged based on my appearance. Despite purchasing a $500 coffee maker, I was treated like I didn’t belong there. Their attitude was stuffy, elitist, and frankly unacceptable. The final straw was when the associate asked to see my credit card to “verify the number matched.” It was clear I was being stereotyped—like I couldn’t afford what I was buying. That’s when I walked straight back out and returned the item. Williams Sonoma won’t be getting my hard-earned money. The staff here could use a serious lesson in respect and basic decency. Don’t judge people by what they wear—you never know who you're talking to.

Fantastic space and inspiration for your kitchen. They have a demo area that usually has goodies in it. I was looking to furnish my entire kitchen on my visit but no one would help me. The store wasn’t full, staff were available but I was avoided. I absolutely love this brand but this location has extremely poor customer service. I won’t be returning.

I’ve had ongoing issues with the coating on one of their product and have already replaced it twice. However, my rating is not for the product itself, but for my experience with the customer service at the Williams Sonoma store in Edina (Galleria), MN. When I visited the store for assistance, I was met with a dismissive response rather than a willingness to help. The issue stemmed from procedural inconsistencies between the store and the larger brand, but instead of working toward a solution, the staff made it clear that they saw it as my problem rather than something they could assist with. I expect high-end retailers to prioritize customer experience, especially when policies create confusion for customers. Unfortunately, that was not my experience here. I hope the store improves its approach to handling customer concerns in the future.

Purchased a box of Maldon smoked sea salt in store today. I had already spent 20 minutes with their online customer service trying to find out if they had this in stock, so was happy to find it on their shelves when I arrived. Less than an hour later, I was shopping in WholeFoods and noticed they sell the exact same item. Their price is $5.29, Williams-Sonoma's price was $10.95, more than double for exactly the same product. I called WS and was told very directly that they don't accept returns on food items. I went to their website to read their return policy and it states that 'perishable food' is not returnable. I figure salt is hardly 'perishable' given it has been used for thousands of years to preserve fresh food. So I went online again to their customer service department who stated that all of their food is perishable - and therefore not returnable. She also told me it would show 'final sale' on my receipt - but my receipt shows no such thing. She kept directing me back to the store, not willing to do any research or investigate this from a central customer service point of view. At the very least, their returns policy is very misleading, and something should have been shown on the receipt (given that is what customer service says happens). As a regular (and previously satisfied) customer of WS, if I had been the store associate who answered the phone, I might have decided to explain the policy but make a one time exception to keep a loyal customer. They have saved $10.95 in a return, but lost so much more over the coming years from a loyal customer. My takeaway, from both the phone call and the online experience was that they were not really interested in whether they kept me as a customer. Very disappointing experience - but glad to find this item at less than half the price in WholeFoods.

I was here to get lunch at Good Earth and couldn't find a parking spot til the very end of this area. I get inside and this is the store at the very end. I dropped in after lunch. It was bustling, very bright even sales people around. I needed some spaghetti for dinner and was way too lazy to go to a grocery. They had lots of packaged pasta and I got bucatini. 17.63 oz. It's a thick cut and it turned out to be delicious. The way it's separated makes for easy measuring. I asked a sales person for help with flatware, but they don't have a pure black set anymore which I got years back. On a lark I asked if you could get only forks since that seems to be what I lost most during the years. Well I picked up two forks at $7.95 each cause I didn't want to spend an extra 2 bucks each on others. When I get done at the counter I said I was curious about pasta dishes since many of mine broke throughout the last 40 years. The cashier actually brought out 3 different sets that were just beautiful. They weren't the dimensions I was looking for but maybe they just don't make them like that anymore. But I'm considering these. Customer service plus.

This is a fantastic day! I've got something special planned for my uncle for Father's Day--homemade Twinkies--and all that I needed to make the magic happen was a hot dog bun pan, which is a thing that I did not know was a thing. This is NOT something that I thought I would find in my local grocery store, as admirably-stocked as it is, so of course I headed straight to Williams Sonoma. Sadly, I did not see it on the shelf with the other baking pans. Luckily, the staff here is eager to help and familiar with what they have that isn't on the shelves. This here hot dog bun pan is the last one that they had, and it was on sale. I did a literal happy dance in the store. I am absolutely delighted that they had exactly what I needed when I needed it. Thanks for being my kitchen heroes!

Williams Sonoma is my favorite store. I love to cook. It's my favorite thing to do. And they always have what I want.

Better & more options in food preparation utensils & kitchen products than Crate & Barrel or any other kitchen utility general or specialty store I see in town. Also, well staffed by knowledgeable people that understand why a peeler would need more space between the blade & the rest of the apparatus for peeling such vegetables like horseradish so it doesn't get caught in the blade, etc. I have broken so many OXO brand kitchen utensils that I will never buy that brand again unless it's an emergency. I cook! So, I need something well designed, well engineered, etc. This store has the goods & knowhow I did not find available elsewhere in this dreary lock-down casualty riddled world, so at least l can cook well in the long recovery period ahead of us.

Fantastic space and inspiration for your kitchen. They have a demo area that usually has goodies in it. I was looking to furnish my entire kitchen on my visit but no one would help me. The store wasn't full, staff were available but I was avoided. I absolutely love this brand but this location has extremely poor customer service. I won't be returning.

I miss the Mall of America location. But this store has great sales people and a nice selection. My favorite part is all of the nifty little gadgets. The ones that have a single purpose and you know that you don't need them but they would be useful. Yes, I have a drawer full of them. But my Champagne stopper is excellent and a favorite purchase. They also have chocolate spoons and other great food items. Specialty items abound and if they don't have it in store they may be able to order online for you. I went back again and bought some of their hot chocolate - it is excellent. Shaved chocolate. Mmmmmmm. The peppermint bark is one of their specialties. Thanks to Janet for recommending the mulled wine spice and also the frying pans.

I have spent thousands of dollars at WS through the years: dishes, cookware, cookbooks, table linens, appliances (crock pots, coffee makers, mixers), appliance attachments, small kitchen tools. Plural! I have never before tried to return WS merchandise; I have not been a difficult customer. For my last purchase of $500+, I had an ongoing "customer service" nightmare, lasting over 6 months, to try and get a refund for defective merchandise. During this time, over $500 of my money was tied up in the purchase of a product that did not work. I called so many times and sent so many emails .... I couldn't possible count how many--all me trying to resolve the problem, by the way, not much effort on the WS side. Some customer svc reps were helpful and pleasant, but still did not resolve the issue. Sometimes it was like being in traffic court with Judge Roy Bean: I had to prove I wasn't guilty of a moving violation I didn't commit. I spent hours on the phone during multiple phone calls. I never lost my cool nor was I hostile, but I was treated like something disposable. WS so completely alienated me, I will never again shop there or at any of the other retailers owned by WS. How does WS stay in business when they treat loyal customers so badly? WS has competitors; do they know they aren't the only place I can purchase high-end pots and pans? WS had a customer for life; WS has lost a customer for life.

Everything the serious cook needs in an easy to access location. I like this store better than the Mall of America as it is of similar size without the craziness of the Mall. A great place to shop for the foodie on your list.

Bad customer service: The Williams-Sonoma store in the Galleria, Edina MN. Purchased a mug for my son at Christmastime. Clearly marked 'microwave & dishwasher safe.' After 3 months of hand-washing it to be careful, we used the dishwasher, and the gold glaze in the initial and trim at the bottom turned black and wore off. Took it in to show them today, and the persons on hand told me (understandably) that I could not return it after 30 days, but when shown the message about caring for the mug, they pretty much said it was my problem, not theirs. I know there's a lot of stress these days, but I've run a store of my own, and I was frankly astounded there was no empathy, apology, or anything. I hate returning anything that I've used, but if the product's defective, I think the store needs to accept SOME responsibility. Nothing. Left a very bad taste in my mouth about this store.

Reading the reviews would make you want to steer clear of this place but that was not our experience at all! We were greeted with a bright friendly smile by Ladda. She was so delightful and helpful. We are now the proud owners of a Breville pizza oven. Would definite return if it wasn't so far away!!

This really is the best Williams and Sonoma store in the area. The staff are always very caring, knowledgeable, and helpful. I have always been extremely satisfied with my purchases there. Having this store in the Galleria Mall in Edina makes great sense. It is a wealthier clientele who are readily able to do business and keep this store in business. The Galleria is also a very safe and clean mall to do business. Sadly, the mall of America location is closing. However, the customer base there may not have the financial ability to purchase goods at Williams and Sonoma. You do pay a higher price for exceptional quality cooking products. Even though I live in Richfield, I am treated with dignity and respect, particularly at this Williams and Sonoma store in the Galleria. I shop there regularly and build rapport with the staff by talking about meal ideas from shops in the area. This is a huge help regarding customer service. The cooking classes are amazing to help elevate any level of cooking skills. I do not know what I would do without a store like this in the area.

Who are the people they have hired as sales people and representatives? The gray brigade seem nice at first, sweet, older women folk and kindly gay men, but ultimately become pushy and immediately disinterested if you aren't ready to pull the trigger. Mind you, we've already spent and registered for over $3000 worth of goods for our wedding registry and I would consider us good customers. On our last shopping trip we were hurried the minute the store closed. A woman "sweeped" by and said "we're closing" to me ....never mind that my husband was at the counter 10 feet away, buying over $400 worth of nespresso goods peddled to us and various syrups, etc. Having worked in retail, I know that it's bad business to tell people to "leave" when they are shopping, much less with a husband out the counter "buying". I'm done. There's nothing I can buy here that I can' t buy online and get better customer service. BTW, our $700 Breville espresso machine purchased here as well as our $200 Waring blender...all stopped working after 1 year. When brought back, we were told "contact the manufacturer". As if the sales force was rude, WS does NOT stand by the products they peddle.

Unbelievable!! Disgraceful. And really a theft. Would give zero stars if available. Daughter had wedding registry from Dallas. Sweet Manager in Dallas. Her grandmother bought her the copper KitchenAid mixer for her wedding gift because this was her favorite thing she wanted as a gift. Sadly, It was defective and she returned to the Dallas store with no problems and they sent her a new one. In the meantime she got married and they were transferred to Minneapolis. The second copper KitchenAid was dysfunctional after several uses also and actually started on fire. She took it back to the Minneapolis William Sonoma and the manager was very rude and not wanting to take it. She didn't want to have to deal with sending it back or the paperwork. Reluctantly, she took it back and said that they would not give her an in-store credit but would email her a gift card for the $640 plus. My daughter checked back several times but after three months she still had not received the gift card. The manager would hang up on her if she tried to call. We tried Customer Service at Williams Sonoma and they kept transferring around and round and would disconnect the call. She and her husband took off work and went back up to the store. They apologized and gave her a $20 gift card for her inconvenience and said that the card would be sent to her immediately. Now remind you this whole process has been months and months. My daughter called back three days later and apparently the manager sent the gift card to the wrong address and said well there's nothing we can do about it it's your fault sorry and then hung up on them. William Sonoma has the tracking number of the gift card and they are responsible for this mistake. This is disgraceful and disgusting. That is actually stealing because we have proof of the purchase and the returns and it's The managers fault that the gift card was sent to the wrong address. They have record of her registry and have her correct address. We will be seeking legal help and contacting the Better Business Bureau. $640 from a widowed grandmother for a wedding gift was a sacrifice for this precious woman. And now she has nothing to show for it. Shame on you Minneapolis Williams-Sonoma manager and customer service. I hope this never happens to anyone in your family or anyone who has a bridal registry.

I had a great experience here last week! I was shopping for a wedding gift, and although I knew I wanted to get my friend a WS cookbook, I didn't know which one. As soon as I entered the store, there was a very nice lady who showed me where I would find the cookbooks, and I browsed for a little while and selected my favorites. Next it was time to ask for an opinion. Sue was nearby and looked at my different choices and offered up her personal opinion of the ones she owned herself. I explained to her that the couple would be moving to a warmer climate and might not have a ton of time on their hands to cook, and when she heard that she knew that my first choice was the best option for my gift: Weeknight Fresh + Fast Cookbook. The only problem was there was only one on the shelf and it had a few scratches on the cover. So, she went and found a couple extras in the back and came back with one fresh out of the box. Since she knew it was a gift, she also informed me that they offered complimentary gift wrapping, so I should be sure to request that when I checked out. Susan helped me at the register. She too was very helpful and friendly. When my purchase was rung up, I found out that it was on sale as well, which was totally unexpected! She told me it would be about 10 minutes before the gift was done being wrapped, so I went out into the Galleria for a while and came back. A short time later, it was ready and I was on my way! I was was so pleased with my entire experience here. I would give Williams Sonoma 5 stars on all counts: Service, Quality, Selection, & Amenities/additional services. It is because of experiences like this one that I will be more likely to shop here for myself as well as future gifts for others.

The store is adequate but their customer service is atrocious. Went in on 2 December to buy a small gift. I was told the they do not stock that and I had to order on the internet even though their website said they had it in the store. The staff were not terribly polite (long term customer with many purchases over the years, treated as an interference in their time). Here I am on 2 January with no item after a 3 December order. The only contact was after my e-mails. Nothing from Williams Sonoma. If you cannot deliver just say so.

First time in the store to return a gift with the gift receipt. They wouldn't give me store credit - they made me do an exchange on the spot even though they were crazy busy. After standing in line once to return the item and then again to do an exchange... they asked who bought the gift for me. I told them and they looked her up. I said you aren't going to send her a notification. Clerk said of course not. Of course they sent my friend an email before I got to my car. AN hour wasted, treated crappy by their snobby staff - then they hurt my friends feelings. That is what the gift receipt is FOR.... There is a great reason to avoid this place at all costs.

Shopped the day after Christmas.... At least 6 sales women wandering around the floor straightening items on shelves while 20+ customers waited in line to be checked out by one cashier!! Rude salespeople, unhelpful and knew nothing about products.

I just went there due to a bridal registry. Cannot believe how dumb. The screen on kiosk is about 4 feet off the groud with no room for chair so you need to stand. And then the touch screen is totally vertical. Also the touch screen does not even work well once a person slumps down about 2 feet to try and view the screen. I thought William Sonoma was a "class" place but this total stupidity make me believe otherwise. Just unbelievable.

It was a cold day 5 years ago when I wandered into Williams and Sonoma sometime in the mid afternoon. The door chime was disorienting as I tried to shake off the cold. It was supposed to have been an easy day, just a quick jaunt out to find a birthday present for my mother, but I didn't find anything at Kohls or Sears so in an act of desperation I decided to try something new, which is how I found myself staring at blenders that also had salsa dispensers. As I wandered throughout the store I only saw stainless steel crap, all worthless things to do stupid tasks, or so I thought, because it all changed that day. It sat there, glittering in the light as if a choir of angels singing when I laid eyes on it. With one deft motion I snapped it from the shelf, dreaming of the possibilities, the opportunities, the changes that it would make in my life. The pineapple corer was truly a life saver, reminding me that there is hope and joy and endless happiness in an otherwise bleak and cruel world. I knew that right then, right there, that was the last moment I would ever drink anything out of a cup that wasn't a hollowed out pineapple. Charging to the cash register I was felled by a display of stand mixers that only the wealthiest of shieks could afford, but I was thankful for that fall because from the wreckage i found the wooden salad tongs I would give to my mother for her birthday.

I love Williams Sonoma, but, if i relied on WS for my cooking supply needs, I'd be living in my car. But, with Christmas gift certificates in hand, we went to buy a real sautee pan, not one of those $19.99 ones we've had for 10 years, but a real pan! The woman was very helpful describing the differences between the styles, and explaining which one would be the best value. Seriously, she knew we weren't buying a whole set, yet she spent a good 10 minutes with us answering our questions, and not making us feel bad that we weren't going to buy $1000 worth of cookware. At a place as spendy as WS, I appreciate that.

Disappointed in the small size. Didn't have the brand coffee brew I was looking for. Nice location.

Williams Sonoma is pretty much the same no matter where you go, but I sure do like the chain. I've wanted a PolyScience Smoking Gun for at least a year, but since I had to move to Fargo with work I haven't been able to get my hands on one. I probably could have ordered one online, but then I wouldn't have had the excuse to drive to a big city for a taste of civilization again. The staff at this store were friendly and helpful, and helped my wife and I find all the little kitchen goodies we can't get in Fargo. We'll be back.

Literally the worst shopping experience of my life. After spending a casual early dinner with my Mom at Crave in the Galleria, we decided to wander around the mall in hopes to burn off a few of the calories we had just packed on! I should mention that Crave has some delicious appetizers. When we entered Williams Sonoma we had no intention of purchasing anything- simply browsing is what we told the unenthusiastic sales woman. We chatted about the knife sets, marveled over the dinner wear, and downright fell in love with the kitchen appliances. That is, until we noticed nearly every sales person peering over at us all with the same suspicious expression. Very confused, we both looked around curious as to what everyone was staring at. It was then, a "snooty" (for lack of a better term) manager-looking woman approached asking if we we're finding things alright. "Yes." I told her. "Is something wrong?' I asked concernedly. Without answering my question she mouthed something into her head set and began walking into what I assume was their back office. Baffled, we now realized that my Mother and I were presumed shoplifters! Are you kidding me?! What kind of protocol are these people following? Were our handbags too large? Did our blouses look puffy? Am I dressed like a homeless person? Nope, nope and nope. Feeling confused and extremely offended, my Mother and I marched out luckily with our pride still in tact. Forgive me, but screw you Williams Sonoma at the Galleria! Whew, that felt good. All in all, I understand the need to be concerned about shoplifters. Having worked retail for three years, I know the reality of it. However, pretentious alienation of seemingly harmless customers has got to be the worst way of handling that sort of situation.

We registered at Williams Sonoma for our wedding and I went into the store with my very patient bridesmaid with a list of items we wanted to exchange and then purchase with gift cards. I did this twice at Crate & Barrel and it was a piece of cake and realized its easier to just find a sales person, explain what I need to exchange, and point out exactly what I need to purchase. For some reason, Williams Sonoma make the process MUCH harder than Crate & Barrel. First of all, the sales lady had a really hard time locating the items on our registry in the store so we just hung out for about 30 minutes, which was fine at first. Then finally they started the exchange process and said that some of the items were bought online and I needed to wait for a store credit to arrive in the mail. I patiently explained that I wanted to take care of everything once and for all in the store and I had 4 other stores to go to that day. They refused and said I would have to wait about a week for the credit to arrive. I had 2 $10 store credits that came with registry gifts and I was told I could only use one of them in the store that day. They ran up my order I could tell that it was more than it should have been so I had to clarify and they gave me some money back via cash and 2 credit card credits. That took another 15 minutes. After I got home, I realized they didn't use the $10 credit BUT threw it away. Its been 22 days and I still don't have my gift card from the exchanges and when I followed up I was told that the store didn't even process the exchange for 16 days after we visited. I did the same thing at Crate & Barrel in 15 minutes with no follow up or transaction errors and we have all of our new gifts.