Williams-Sonoma

The store is extremely busy around the holidays, but i didn't have a Choice. Excellent quality on so many items, but the price point is pretty steep. Despite the number of shoppers, everyone was polite, while waiting in line to purchase and even to have questions answered. It's very easy to drop several hundred dollars if you're not careful and disciplined!

I visited the Williams Sonoma store on 11/14 and had such a wonderful experience that I had to take the time to write a review. From the moment I walked in, the staff were incredibly welcoming and helpful. The gentleman who assisted me was extremely knowledgeable and answered all my questions with such expertise. His guidance made my purchase so much easier, especially for something as special as the cutting board I’ve always wanted (I have had my eyes on it for years!!) The woman who checked me out was equally fantastic—so sweet and attentive. Her genuine warm aura really added to the overall experience. It’s rare to find such a lovely crew who genuinely cares about their customers, and I left feeling truly impressed. Kudos to this team for their outstanding customer service and knowledge. You all are awesome! I’ll definitely be back!

The customer service at this store is subpar. I purchased a coffee maker that failed after a short time and after checking into our options was not only informed by the store that they could do nothing about it but denied even selling it. We also purchased an expensive pan described as lifetime which failed. After seeking help at the store, representatives could do nothing. We were directed to a 1-800 number and wouldn't even call for us. The items are very expensive with the customer service not matching the expense or the claimed quality of the items.

Staff is great..... Warning about their registry return policy. If something bought off the registry is shipped to you. You can return it to the store. Then they MAIL you the store credit. They will not give you a credit while in store. So they did lose out on a sale today.

My experience with this store has been absolutely exceptional! I have received the highest level of customer service from all employees during both phone calls and in-store visits. Torri, the Associate Store Manager, helped me purchase multiple Breville products (the Breville Oracle Espresso Machine and Breville Quick Touch Crisp Microwave). She was extremely helpful in assisting me with an exchange of a damaged product I received from another store in Portland, OR and ensured that I had a brand new one delivered to my front door. Torri's customer service was stellar and beyond reproach. Breville products maybe on the high end of the dollar spectrum, but you get the quality and craftsmanship you would expect at the higher price. The Oracle Espresso Machine has literally changed our lives and will pay for itself in less than year from not buying any more sub-par espresso drinks from Starbucks or Dunkin' Donuts. I highly recommend this store and be sure to ask for Torri!

This Williams Sonoma is like all the others, still one of my favorite "foodie" shops. Kitchen ware, cook ware, coffee and espresso machines, knives, dinner ware, table ware, toasters, slow cookers, roasters, cooking utensils, thermometers, hand soaps, spices, gravies, olive oils, and too much more to mention.

Every items are awesome and great quality. People are very jovial, helpful and supportive. Love this store for everything

Standard William -Sonoma Love getting their Hot chocolate during the holidays. Staff is super friendly.

Store is like a magazine cover but lacks customers! Unfortunately I am sure brick and mortar stores have a limited need in the future and on line shopping will take over with a much safer way to shop at your own comforts of home. Hate say that normal shopping here will change that will be so foreign to all. I loved the sale prices and that's what will be missed. Staff will suffer with cuts and reorganized to keep this beloved store open. But days of tasting and cooking inside the store won't be back! Not hygienic anymore.

Very nice tools and accoutrements for fine dining, living and kitchen. Like Crate and Barrel, everything from A to Z. Pricey, but not out of reach. Went looking for a specific item; a lead free scotch decanter and of course, they had it. Priced very reasonably. Wide selection too. Derby Street Shops, so parking is a chance depending on season the season. Very helpful staff. JAN2020

Nobody's reviewed this in years? Really? Well, I had the "seasonal" help. Retired people from years ago looking for something to do with their time. Thank God they were there. They were educated, they were patient and they were not pushing. Went in with the attitude that "I ain't going to find anything for so and so cause I don't know what they want or need". After searching for a little, after going back and forth I asked for someone to make me an espresso. Then I thought about how easy it was, how knowledgeable the two people that worked behind the counter were and how they gave me options and didn't force anything on me. I could have walked away. I could have taken my espresso and went over to Crate and Barrell but I didn't. I bought one and have a new found respect for my William Sonoma.

Single employee, much to the chagrin to the other four customers who needed help with cookware, and lil' ol me was busy getting rung up after mucking the process by which you buy goods in a store. Goods you can see and hold, but essentially, cannot acquire using W-S credit. I shall explain. As an incentive to buy additional products from a place that sells braising sauces for $18 a jar, Williams-Sonoma offered a 10% reimbursement from a significant houseware purchase in the form of store credit. With $120 in hand and a firm grasp on the excluded brands (there were at least 30), I settled on a 12in Calphalon pan with cover and some other stuff. - They had to bring up a boxed item because they do not sell floor models. Gotcha. - A second employee (WHAT?!) emerged from the backroom with a two pan set, sans cover. - Employee 1: "We don't have what you want, but here's something that kinda has one of the things, plus another you didn't ask for." - Me: "Can I not just buy the floor model?" (See first bullet.) - Employee proceeds to say I can order my desired item, and have it sent to my home free! Great, I say. And we do the dance. - I go to pay for my purchase with my credit. "Oh sorry, we can't accept that. It's only good in store." - I check my surroundings. "Ma'am, I'm in store. Making a purchase." - "Well, technically..." (And I should note, nothing that follows well technically is going to be anything other than stupid bullshit) "You're buying it online. Because we have to order it." - You got me, W-S! You got me good! - I say, "Nevermind. I'll just take this other stuff (totalling $40). And how will I get the balance of my credit?" - She stares at me like I just ate a baby. "That's not how it works. You have to use the whole thing." So, there you go. Credits are good for everything in the store that isn't a name brand you want, or a clearance item, and you have to use the entire thing in a purchase of said stuff that may or may not be in stock (even though you're holding it in your hand), but if not, they can order it for you, which is something you can do yourself, or offer you a different item you may or may not need, and all with the charm of a pit viper. If it weren't for weddings, I wouldn't come here. And because of the detached and disgruntled attitude of the staff during this experience, I'mma use my credit on whatever-the-hell I can and be done with this particular store.

I've been to this Williams-Sonoma location at Derby Street Shoppes more than once, and I've never had an exceptionally good experience. The first time we visited, we were on the hunt for the perfect wedding registry; namely, we needed dinnerware and flatware. While one would think W-S would be an ideal place to register, their high price per set (plates and flatware) and the limited number of styles quickly shuttered us to another business. This week, I visited W-S again, having been given a gift card for Christmas. I was hoping to find some fleur de sel, and once more, thinking W-S would be just the kind of place to sell such wares, I was wrong. As I walked around the smallish store, I felt less like a "customer" than any other business I've patronized in quite some time. I was not greeted or asked if I needed help. The cashier avoided any kind of interaction, despite having no one to check out. Eyeing the kitchen tools-- of which, they have many for such a petite store-- I was flabbergasted to see how much they were charging for a *single* stainless steel cooking utensil (think spoon, slotted spoon, spatula, whisk, etc.): $35+ a piece! Woof! I'd much rather go to a restaurant supply store or the like and get just as good quality for everyday utilitarian items at a much, much lower cost. While W-S has a number of high-end kitchen tools with a penchant for decoration and design, it's an "occasional" treat to purchase something from here, and not good for "normal" kitchen needs.

Back from a short Yelp hiatus... This WS is not bad and can be characterized as standard. Most of the staff is helpful without being too intrusive. When purchasing items, I've found them to be fine with gift wrapping. They have a few decent sale items. The store itself isn't spacious (smaller than Copley Place, Dedham, or Natick) but has enough space to have all the things a typical WS would have. Since the one at South Shore Plaza has been long gone, it's pretty much here or Dedham for WS in the South Shore area.

Encouraged to take out a WS Credit card in order to get 20% discount, turns out this is a scam and you don't actually get approved the day of. Extra unneeded credit card, credit card pull and no discount.

We purchased two ultimate oven mitts on Williams-sonoma website. We used them for the first time and realized that one of them was defective. We were told to return them to any of their stores. We entered the Hingham Ma store which was very quiet. The employee (ID twahl1) informed us they do not have a replacement in the orange color we purchased. We noticed they have them in yellow, the employee told us not to purchase them, because she does not want to deal with us should we have to return them! We were offered a refund of $51.38 which we excepted. We went next door to Crate and Barrel and purchased two new replacement mitts all with big smiles. I will never shop on line or in any of William Sonoma shores again. Lastly when we called customer service, they told us they do not deal with store problems only on line Problems ! STAY AWAY FROM WILLIAM SONOMA Quite easy to see their store employees are very unhappy at their jobs.

Placed a $560 order around 10:30am for pickup. At 3 pm I called because I had still not been contacted. I called the site and was told the order was ready and I was SUPPOSED to get a call. Ok - so I go to the store to pick up simple order that I had placed several hours earlier. The store manager was extremely rude and condescending to tell me if I wasn't notified there was no way my order was ready. I told her I called the store and was told it was ready. She told me to get to the end of the line and stormed off. When I finally did get to counter, the staff there was great. The store manager very rude and unprofessional. Helped me to make up my mind as to whether I should buy more gifts there - not!

I have never been treated so poorly from management and staff. I wanted to return a Bonivita coffee maker that I had purchased that stopped working. They were rude, dismissive and unhelpful because it was purchased over 30 days ago. I was told to Google Bonivita, and too bad because that's how the world works. I called customer service while I was in the store. The representative was shocked by their behavior and called the manager on my behalf. The manager continued to be rude to the representative and myself. I have notified the cooperate office three times with no response. This store is supposed to be high end with quality service and products. Boy, was I fooled.

You may be asking how can Williams-Sonoma receive a one-star rating? Well, I can't give it a no-star rating because it is not an option. If it was, I would give it a ZERO. I actually really like Williams-Sonoma and enjoy shopping at their stores, except this one. During a recent visit, I found the staff to be unfriendly and exceptionally snobby. Not one employee offered anything resembling customer service. (OK, the woman near the door did say "hi" to me when I walked in but that was it. Now that I think about it, maybe she wasn't even an employee.) While I waited for my husband to shop, I could not help but notice the woman, behind the counter, who could not make it more obvious that she was not having a good time and therefore, should take it out on the customers. I also couldn't help noticing her giving me annoyed looks as I stood by the counter. Finally, she was nice enough to apathetically "warn" me that the espresso machines were turned on so my daughter, who was sitting on one of the stools, should not touch the machines b/c she may get burned. She also was kind enough to point out the hot spots in case my daughter decided to leap over the machinery and jam her hands in between the machines to touch a spot that was emitting heat. The people that were working the registers were not any better. For cripes sake...they are taking your money and they still are snobby. Pathetic, pathetic, pathetic. WS' corporate offices should be ashamed of this store's representation. Avoid this particular store at all costs, if you can.

I found the staff to be overly solicitous and rather aggressive in trying to "help" me. It's a small store, I most likely would have found what I was looking for, if I felt like I was welcome to browse. At least 3 salespeople approached me in less than 5 minutes. Give customers some space, and they might actually buy something. I left with nothing and they were still talking to me as I walked out the door.

Worst customer service ever. Asked for a griddle I had researched online. Waited 20 minutes while they looked in the back. There was one other customer in the store. Finally told me that they didn't have one despite what their computer reported. I said I would take the display item, but alas they wouldn't sell it to me. Ridiculous. I will never go back. Absolutely horrible experience. Given their prices, they should not reject buying customers.

I have used this store many times and have never had a bad expierence. Everyone has been helpful when needed or left me alone when I said I was just looking. Yes more than one person has come up to me and asked if they could help but not always. I truly think overall they try to be helpful or others will complain there is not enough help. I am sure it is a difficult balance in keeping everyone happy. Those rating this store a one star should go back and try again as what you reported is not at all typical. I for one will be happy to return

I must admit I have always had a great experience with the Hingam Williams Sonoma. The people have worked like crazy to meet my needs, even in the busy Christmas present and past seasons. I called today about the Queen Anne plates, the women on the phone was very helpful and kind of over the top. If anybody has had a negative experience at that particular store, maybe they were just having a bad day. I never have had a negative experience at the Hingam store, or any other Williams Sonoma store.I want to thank all the people at Williams Sonoma for all the years of excellent Service and Products for myself and my family and Merry Christmas to all of you and your families. Kind Regards William T Martin

My experience with this store has been absolutely exceptional! I have received the highest level of customer service from all employees during both phone calls and in-store visits. Torri, the Associate Store Manager, helped me purchase multiple Breville products (the Breville Oracle Espresso Machine and Breville Quick Touch Crisp Microwave). She was extremely helpful in assisting me with an exchange of a damaged product I received from another store in Portland, OR and ensured that I had a brand new one delivered to my front door. Torri's customer service was stellar and beyond reproach. Breville products maybe on the high end of the dollar spectrum, but you get the quality and craftsmanship you would expect at the higher price. The Oracle Espresso Machine has literally changed our lives and will pay for itself in less than year from not buying any more sub-par espresso drinks from Starbucks or Dunkin' Donuts. I highly recommend this store and be sure to ask for Torri!

We will NEVER shop at Williams-Sonoma ever again. We bought this $100 wine bottle opener on sale for $85.00 and it BROKE with in 2 months. We went back to the "High End Kitchen Gadget Store" to get our money back and they said "NO." NO??? Are you kidding me?? You are telling me I have to go to the manufacture to get an exchange? WHY would I want an Exchange???? The opener couldn't even handle daily use? I was so pissed! My husband and I caused a scene at the Debey Street Shoppes store on Saturday and VOWED we will never shop at Williams-Sonoma or any affiliate EVER!! (Pottery Barn, Pottery Barn Kids, etc) Please friends do the same!! I beg you!! At lease at Crate and Barrel, Kohls, Target, Wal-Mart, if it breaks and you have the receipt and it is a "reasonable time" from the purchase date, they stand behind the manufacturers they sell and give you your money back! NOT WILLIAMS-SONOMA!!!! They won't even stand behind the products they sell. IF it had BROKEN within 30 days-oh sure we would have been all set! They would have refunded our money! They Are Consumer CHEATERS!! Never in my life in RETAIL (all My life) have I ever experienced such a horrific Customer Service Attitude!! Now I start my letter writing to both Williams-Sonoma and the Manufacturer!

Well, first off I want to respond to the immature girl who wrote the last review. Wow, you must feel pretty "big" calling someone you don't even know a douche. Secondly, not everyone's experience is the same, hence that is why you can review it on this site. I had an o.k experience there, but it wasn't great. I think the employees of this store are rude and don't like their jobs very much because they certainly seem unpleasant when you speak to them. I think if you catch a sale at this place it may be worth the price otherwise, I would rather buy pampered chef items.