Williams-Sonoma

My son went in because William Sanoma sent us the wrong item, a cheaper item than what we purchased online. When I called customer service they were unable to assist immediately and we had to go into the store to resolve the issue, defeating the purpose of shopping online for convenience. Instead of simply swapping out our machine, they made my son pay for it AGAIN, almost a thousand dollars. I'll get my refund in a few days. That is a TERRIBLE process and completely insensitive to those who may not be able to afford it. FIX YOUR PROCESS! You have wonderful kind staff, don't put them in that situation. If it's an inventory issue, find a way to resolve it internally without inconveniencing your customer MORE, Remember, this was YOUR mistake to begin with. Stop putting your kind associates at risk of dealing with irate customers. You make a he// of a lot of money off of those wanting a higher end experience, well give us one. I will not be shopping online anymore and I'll cancel my registry. Do better.

Awesome store they have everything you need for the kitchen. Great customer service.

Bad service! The sales lady followed my family around the store not to be helpful but to give judgmental side eyes and “fix” displays that we had been interacting with. She was definitely socially profiling us and apparently we did not meet her standards for wealthy customers. Another group of customers in more upscale attire were enthusiastically helped and once she even passive aggressively asked my family to move out of their way. A lovely store, but I would never recommend anyone shop there because it left me feeling belittled and disrespected.

I went in last weekend to look at the Ooni Pro mixer. After considering it for a few days, I decided to make the purchase and called to see if they had the grey model in stock. I was told they only order white and I should order online. They never even offered to place a stock order if I came in and paid. This is an $800 mixer! So, I am going to a different online supplier to place my order. So much for trying to support a local business. If they are doing so well they don’t want an $800 order, they don’t need your business. I will shop elsewhere, especially since they recommended shopping online with a different retailer anyway!

I am not sure what the issue is with this store and their customer service but my experiences have not been the best all the time. I recently went to the store to return an item I purchased on line. The first thing the lady that assisting me said was “ this is a Pottery Barn item”. I said no I purchased it from William & Sonoma, I also returned it in the same bag it came in with the WS address on the label. Once we got that settled that it was indeed a W&S purchase the item was pulled up. The following comment was this is not the item stated, it says a square pillow (pillow insert). Then she realized it was folded, if she took the time to look instead of presuming it was a wrong item she would have known that. My comment to her was “why would I return a different item from what I purchased”. I like WS and I purchase quite a few items on line. Since this is the only store in San Antonio, I normally wait to visit the store in the Dallas area much more friendly. I don’t have any plans on revisiting this store as I don’t care for the customer service. I’ll still shop at WS, ONLY ONLINE.

I just had a lovely experience with Monika and another very helpful woman who I believe was a manager. I had to make an exchange and they treated me with the same kind attention that you would give a bride filling out a registry. I love this store. I have measuring cups and spoons I bought 21 years ago that look the same as the day I got them. I feel the quality and service that Williams Sonoma provides is really a cut above and worth it. Thank you for a great experience!

This afternoon, I had a very disappointing experience at Williams Sonoma. Upon entering the store, a male staff member gave us a noticeably unfriendly and judgmental look, as if questioning whether we belonged there or could afford to shop. His demeanor created an uncomfortable atmosphere from the moment we walked in. I have been a loyal Williams Sonoma customer for many years. Most of my kitchenware, bakeware, and specialty ingredients have been purchased here, and I’ve often recommended the store to friends and family because of the product quality. The behavior of the employee has significantly impacted my perception of the brand. In a store of this caliber, professionalism and respectful treatment of every customer should always be a standard.

The location is clean, the prices are reasonable for the quality, and the store employees will help when asked. I enjoy getting items I need for cooking from this Williams-Sonoma. The item selection is extensive for someone who likes to cook, so a person can find niche cooking tools and cookware. They offer the option of wrapping items at checkout, which is cool.

I went in to purchase an Ooni Halo mixer last weekend. After considering it, I decided to call the store and see if they had the grey model available. The associate said they only order white and I should look to purchase online. This is an $800 mixer! They obviously are doing so well they don't need my business. So, I am ordering from another vendor online. So much for supporting a local business!

Excellent outlet of the Williams-Sonoma chain of kitchen appliance stores. Actually, I think of W-S as a 'kitchen gadget and gourmet tidbits' store as that's what I normally go there for. While I can't afford $360 Creuset crock pots, I do appreciate being able to find top-level utility knives and gourmet sauces, pasta, and spice mixes. W-S is located next door to the Whole Foods, and has plenty of parking in the lot. Highly recommended if you're looking for a special gift for you or someone you know who loves cooking.

We love Williams-Sonoma at The Quarry. This visit was great. Sean, the associate helping us, was wonderful. Totally love this store. We walked out with a fabulous new coffee machine. Highly recommend.

Signed up for the Breville's Air-Fried Summer Dinner Al Fresco cooking class where the host, Stephanie made Roasted Chicken Legs and Air-Fried Brussels Sprouts in the large air fryer. I haven't taken classes since the Williams Sonoma La Cantera location closed. I just recently found out they opened one at The Quarry. It's a nice, open spaced store with lots of bright lights and larger than the La Cantera location. We mainly came for the demo and it took longer than 30 minutes. The host had just finished the Brussels Sprouts after 30 minutes & we had to leave for church. I wanted to check out the store & Farmer's Market so will probably come back another Sunday, AFTER church!! Lots of nice housewares and gourmet food ingredients. Our dinnerware is from Williams Sonoma and has truly lasted for decades!! It's hand painted and made in Italy so you're paying for quality items. I've purchased many kitchen items & gadgets, even Christmas gifts from WS & am well-pleased with my items! You get what you pay for for sure!!

Worst customer service! I was waiting for over 10 min to see an expresso machine and was ignored, so I test a machine I was interested in (which I have 3 at home of similar kind) and a female employee then comes to yell at me at the top of her lungs disrespectfully and retreats while I was holding my baby in my arms with my kids watching at a distance. There was no need for this level of disrespect. She also told me I was not going to buy anything when I was interested in a machine. Then walked away and did not offer to show me any products. It is unprofessional, disgraceful, and a disservice to behave like that. She should be fired or should work somewhere else without dealing with customers. I had to talk to my kids who were shocked to let them know that the lady yelling at me was upset over not helping to begin with and no matter the person you do not disrespect others. You never know who you're talking to or the occasion. This store really ruined our special occasion. Not returning, unless I get a managers apology and area supervisors initials on it.

My online purchase has been a disaster. Not only did they lie about shipping dates over and over they charged my card three times. I had to deal with my credit card company directly to get the bogus charges removed because they are so disorganized and inadept. What once was a good name has turned into JCPENNEY.

The sales person was great very helpful I was looking for a particular Item they did not have it in store he ordered it placed a picture of the item in a gift box, wrapped it ! He saved the day of the! Thanks so

Consistently rude employees who don't acknowledge you or when you ask a question, they answer very demanding. Totally act holier than thou, for this reason I can't even visit.

I went to WS to compare and try out different coffee machines. The staff was extremely helpful and accommodating and helped me come to my decision without any sales pressure whatsoever. They even matched another stores sale price. I ended up purchasing a Jura E8 and am loving it. Shout out especially to Shamrah and Ann!!