Ines Rivero
Google
The worse experience Ive ever had. Placed an order 6 months ago on West Elm website (company owned by Williams Sonoma) on September 5th 2022 and as of today, there’s no delivery of the entire order. I called about 10 times or more inquiring and either call would be put on hold to later be lost, agent wouldn’t call back after they said they would, they would tell me the piece wasn’t available and had no idea when it would be and once an agent told me the piece was found and was going to be sent but no one called for delivery. The easiest task was to cancel the order… I WILL NEVER EVER buy at west elm again and i will never recommend it either. You guys failed to deliver and it was a disappointment to do business with you. I’ve looked at all reviews and everybody is having similar issues… worse of all? No one ever called to acknowledge.