Trenie F.
Yelp
So, I decided to try out Willie Mae's for the first time and what a disaster. Upon arriving I was greeted by the host; I told her that I was placing a to-go order she directed me to the bar, where I was greeted by a bar maid, upon him asking me for my order I was trying to make modifications at first, but he seemed a bit confused as to what I was asking for, so I told him never mind and to keep the order just as it comes to avoid any further confusion. He walked back to the register and ring up the first order and sent that order to the kitchen(per him) when he returned back to give me the ticket, I said " I was not done ordering I had something else to add to that order, he said oh I'm sorry, but I'm going to have to put it on a separate ticket, with a confused look on my face I just responded ok, he then talked to another co-worker who showed him how to add the item to the first bill, he adds the new item, then handed me the ticket with both items. I then said OK I have another order; he said OK what will that be. I ordered a two-piece chicken dark meat with candied yams. He brought out the first order as I waited for the second. I looked in the bag the red beans and rice was not in there, so I waited until the next order came out, I say to him the red beans and rice was not in the bag, he said oh it should be in that bag(the second order) I looked in that bag and the Red beans was indeed in the bag, with no rice, and instead of the candied yams I ordered, I got cabbage. I'm assuming it was the manager that said oh that's an easy fix instead of apologizing, with an extremely disgusted look I waited for him to swap out my items, but in the process of him processing out tickets, I handed him my card which my order should have been $18.61 when I look at my slip before signing it was $43.78, so before signing I asked why was my ticket so high he said oh because all the items was added to one ticket, and walked away. the manager then came back and asked for my ticket but by this time the first ticket had been cashed out for $25.17, so now the manager takes my card back and said oh I'm adjusting your ticket, and you'll only see the $18.61. I grabbed my food to leave, but not before another patron stopped me to complain as well. Once I got back to my office, I look at my statement and saw that the original amount $43.78 was still a pending charge on my account. Although my experience was horrible, the place really looks nice and it's the area, however you all won't be there long in this area with that type of service. I am a person of second chances, so I'll try again, and hopefully it's wayyyy better. OH, and the food nothing to brag about, candied yams was full of grease or a really cheap butter, chicken mediocre.
Signed,
Not so satisfied customer
