Willis Avondale Estates Apartments

I have been a residence since before the new management and after. I have called the office four times now and left messages requesting call back re: various questions and concerns. I have yet to get a call back. Before the new management I was called back within 24 hours. I am very disappointed with the time the repairs of elevators and fabs are taking. Because of the new ownership mistakes we residents are put to work to provide them with tedious information about our fab numbers and car decals because their system went faulty. I work a lot and not in my home. I want my home to be a place I can come back to and not have to look up information, email it, make sure it’s all accurate just to be able to park and be let in my apartment. I have tried to call about their new pet policy and process. I am confused by it. I cannot get a call back. I have tried to call to see why Conservice bill goes up every month and to understand what this is exactly. ( a separate invoice we are billed monthly by the Willis on top of monthly rent. We tenant’s are Paying $20. - month for electricity in the common area. This is a new charge that to me feels like a ridiculous amount considering how many residents there are and how little the common area is used. ) I LOVED The Willis when I moved in and BJ was the manager before the new management. I plan to move as soon as my lease runs out and I look forward to it. I am saddened by the down slope this property has taken. I look forward to call back from the front office but I am not holding my breath.

I just visited The Willis and am absolutely blown away! This place is perfectly located in the heart of Avondale Estates, and being a Decatur native, I feel right at home. The RAM Partners manager Lamont is fantastic! I met his leasing partner, Brian as well. They were both super professional and pleasant, handling a ton of inquiries and ongoing renovations with ease and efficiency. They truly made the experience wonderful. I am so excited to call this place home—the new renovations are going to be amazing and I can't wait to see the final result!

As a property owner in Avondale, I love that they’re painting The Willis white. Now it looks like 2018-yuppie instead of 2010. A big improvement pushing them into the future. I hope the landlords are able to squeeze more rent out of the tenants for this much needed improvement. I also love how they block the sidewalk with the painting boom on College. It’s nice to see that they picked the peak of a heatwave to send human beings into the air with buckets of paint. Five stars.

Willis used to be a great place to live. Sure, it had its small problems and annoyances, but Malcolm was an excellent manager and tried his best to keep everything running well and his tenants happy. After the building flooded last year and RAM bought it out, it's been terrible. The hallway temperatures will creep up into the 80s, since they're too cheap to pay for AC. They tried to get rid of the coffee machine in the lobby but people got mad about that, so instead you have to bring your own cup (They're 'Being Green'). The elevators' inspection is months overdo, and they break down often, as do the parking garage gates. The parking garage that folks now have to pay to park in, by the way. Where cars routinely get broken into. Instead of ensuring that the flood didn't compromise the building, RAM decided to paint the exterior. In late March to April, you know, when folks would be able to enjoy being outside. They insisted that folks remove everything from their patio, but only gave residents a few days notice so many people had no choice but to get rid of their patio belongings (the apartments are too small to 'keep everything inside' as they suggested). It's August and they still haven't told people they can start using their outside spaces again. RAM fired both of the maintenance men that were here before them, who worked hard and responded quickly, even after hours. They were kind, and didn't make you feel ignorant for not knowing how to fix things yourself. The RAM office team has been rude, dismissive, and down right lied to our faces 'Oh, the parking garage gate hasn't been broken since we took over!' while it was broken at the time of conversation, and had been for days. One of the women in the office almost made my wife cry she was so insufferable. If you do decide to move here after hearing all of the above, be ready to pay any and all extra fees that RAM pulls out of a hat while not being able to use all of the space you pay for. Even as they're losing tenants like a tree loses leaves, they're rude and money hungry. I cannot in good conscience recommend my enemies to live at Willis now, much less those I care about. Good riddance.

Shortly after moving into my unit, a severe and persistent odor began coming from the bathroom. Despite multiple service requests, the issue was never resolved, and I later learned the previous tenant experienced the same problem. The odor was so overwhelming that it made it impossible to comfortably live in the apartment or host guests. When I sought assistance, both the leasing office and corporate office became unresponsive, ignoring calls, emails, and even my in-person visit. Ultimately, I made the difficult decision to move out due to concerns about potential health hazards. Instead of offering a resolution or an alternative unit, management is now attempting to charge me $3,000 for breaking my lease. This experience reflects extremely poor property management and disregard for resident well-being.

I truly miss what it used to be. I emailed about a sewer smell in the house and received a call about it weeks later. Someone was supposed to come by and check it out. It's been weeks later since then as well. No one came. It's ok now I guess because I don't seem to smell it anymore. More money now but less customer service and community

⭐⭐⭐⭐⭐ Just moved in and couldn’t be happier! The building is clean, well-kept, and feels like home already. The property manager has been so helpful and welcoming, which made the move-in process easy and stress-free.

Pest control did come office is. Close at 430. Thursday call min office did 3 weeks notfie me. Get the. Law. Place used to Place ram partner take over. You pn time no survive. Be keep things running mcom keep things order. Got lot learning to do.