Jeannine G.
Yelp
My mom 78, bought 160 bucks worth of items, paid cash. The receipt states refunds within 14 days. I went for a refund. All tags were on the items, was told I could not get a refund, store credit only, as they were gifts?? What??? I then said, she paid cash, was told, well, we don't have cash in the store. Here is the receipt. I was told by Diane (that sold her the items) that she did not recall the purchase and obviously did not mention a gift receipt. Crappy store policy not to honor their return policy. The owner did come out and state, only an exchange. Horrible policy! The sales gal was trying to help me and make conversation, and was nice. I was also told, wow, we usually do not do exchanges. If you are a small business owner, honor your policies.