Windows N' Things

The most reliable company with out of this world customer service. I highly recommend working with them. I found them after having an awful experience with another company. Windows N things made if right, gave us beautiful energy efficient sliding glass doors with the best customer service, more than we could have asked for. We are very happy with our doors and working with them. I Highly recommend them.

Had some windows and doors put in, and they professed stellar follow up customer service should the need arise. One of the installed doors has a pergola frame just above it. Instead of trimming the top piece to fit, they partially detached the pergola frame and tucked the door framing behind, which created a structural issue. Further, they caulked between the pergola frame and doorframe instead of doorframe and outside wall, which is prone to penetration. Weather stripping was incomplete, and lets heat or cold escape. Clean up job was mediocre at best, trash, scraps, and dust left behind. Over time the door sagged and couldn’t close it easily. Called Windows and Things and after initially reaching out for resolution, all of my follow up calls and emails went ignored. So much for stellar customer service….At least Milgard honors their warranties. We hired a new company to install the rest of our windows and doors and they pointed out that one of our windows (that Windows and Things installed) which we thought was a Milgard was not a Milgard, but we paid for a Milgard.

I am a general contractor and and work with a lot of customers quality and service are top priority in order provide my customers with the best most professional work ! Windows and things the best most high quality company I have worked with and I always recommend them to all of my customers.

Windows N Things has been a fantastic resource. I randomly walked in and met ALEC one day, and within 12 months have used him and WnT for 3 different projects including 2 new builds and 1 remodel. After shopping around socal, WnT’s level of service was far superior than the rest and pricing was competitive as well. Have purchased the following brands of both stock and custom windows: EUROLINE, FLEETWOOD, WINDSOR, VELUX and MILGARD. Alec has been amazing in educating me and patiently running different permutations of window options to optimize for aesthetic, function, quality and cost. Have already recommended them to other close friends. Couldn’t be more happy with my experience here!

I spent $100,000 on windows and sliding doors with this company. One of my windows is inoperable. For months there is finger-pointing between the manufacturer of the product they sold me and their service. It’s all smiles and effort to satisfy if there is an invoice involved. I give up. Also, if you’re thinking of Fleetwood, their products are very mediocre and they don’t interact with the customer and instead instruct you to go back to the dealer. No one should have to deal with this much effort to get service. Thumbs way down.

CAVEAT EMPTOR! BUYER BEWARE! DEFECTIVE FLEETWOOD PRODUCT!!! We paid Window N Things approximately $150,000 for windows and doors. (About $45,000 for installation, on top.) We waited over 6 months for delivery. One of the doors, an outward swinging single door, is defectively designed. There is only about ½” gap between the door handle and the jamb. Fingers will, and do, get caught in that narrow space and crushed. Mine were several times, once resulting in significant lacerations. Fleetwood was advised of the issue by Windows ‘N Things. Graciously, two Windows N Things employees showed up with a Fleetwood rep. They (Fleetwood) later advised that they have spoken with their engineering and they can do nothing. Windows N Things sent replacement door handles but they made no difference. Fingers still get crushed. Windows N Things advised we should use the door with “extreme” care. So where are we? Months have gone by since Windows N Things were advised of the issue. No resolution has been provided. Several weeks ago I advised them that I can see 3 options: They either repair or replace the defective door, or refund the cost to us. I wanted a response by Friday of that week. All I got was a call from a principal of Windows N Things requesting another week. That has come and gone and we have heard from no one. So, if you are still thinking of dealing with this firm be advised that they will be polite, say all the right things, but, based on our experience, drop the ball or simply choose to forget about you if there’s an issue. I will be seeking recourse.

This place is Amazing! Customer service is super! We were having a hard time locating windows and Alec did it! He found what we were looking for and got everything set up! Thank you Alec for your help and your fast response on locating the windows and your fast response on emails! Once we finish the install i will post the pictures. Thanks Again Edwin Aj construction

I have nothing but great things to say about Windows N' Things. As a General Contractor windows can be a real headache. Alec not only had great pricing but the customer service is off the charts. When it comes to windows and exterior door Alec is always my first call.

This is my second job in which I will be working with Alec who works for Windows N' Things. I hope I will never have to work with anyone else for window order again! After working as an architect for 35 years, I have finally found someone who listens to the job requirements, sends me a proposal right away, answers all my questions on design, price and the energy saving factor of his windows and doors. I could not be happier. Thank you Alec!

Alec is extremely knowledgable, professional and on it. He made our experience effortless. I would highly recommend him.

I needed a part for a Fleetwood sliding door at my home. I'm pretty capable at DIY and so instead of calling a door and window contractor, I wanted to do this work myself. I called WNT and even though I'm not a builder, Janeen and Setareh were super helpful on my little parts order. When the parts arrived, there was a piece missing. WNT sorted it out with Fleetwood which sent me the missing piece directly so I could complete my project successfully. Thanks WNT!

We have been doing business with WNT for over a decade. Great quality and Customer Service! Thank you, Setareh!!!

Windows N Things has the best customer service I have had in a long time. Not only they gave us a superior quality, energy efficient sliding glass doors but the after sale support made all the difference in the world. We felt taken care of from start to finish. They are professional, reliable, trustworthy and truly the best. I am so happy we found them and they will be our Go-to for years to come.

We all make mistakes. The difference between a reputable vendor and others is how the problem is addressed. Windows 'n Things (WNT) sold us a door made by Fleetwood, (part of a large order), which has a design defect. There is insufficient space between the handle and the door jamb. Fingers get caught and injured. See photos. For months on end WNT advised of all the lengths they're going to to assist and correct the problem. It never was. Effectively, their position was that we should be content not because the problem was fixed, but because they're making efforts. They finally offered a replacement door of a different type. Even assuming that an alternate door would match all the others, there remains the matter of removal of the defective door, installing the replacement, repairing stucco and drywall, and painting. WNT won't deal with that. WNT is under the impression that because they are not the manufacturer of the products they sell they are exempt from liability. Any party involved in a defective product's chain of distribution can be legally responsible if it causes harm. From the manufacturer at the top of the chain, through wholesalers and the retailer at the bottom of the chain. WNT was happy deflecting the problem from themselves to Fleetwood.

Thank you WNT for all the support and the fast interaction to fix my sliding door. Your attention and continuous support is just great! Thank you you Mike, Ruti & Avi. Looking forward to work with you again. Erik Amir Architect www.spatialpractice.com

Thank you so much Mike and Claire. Each time I visited Windows N Things I was treated with the utmost respect. You guys really made the whole process stress free. I had no idea what to do, so many options. Your company is wonderful. Thank you both again so much and I will post some photos once they are delivered and installed. I will be referring Windows N Things to all my friends. Annie

We had a great experience working with Alec to buy all the windows and doors for our newly purchased home. He was very easy to work with, always responsive and went above and beyond when one of the Fleetwood doors was ordered by us in a wrong size per plans (which was an older version of the architectural plans). We highly recommend this company and their customer service. Their prices were also competitive compared to other companies in the area.

This place is Amazing! Customer service is super! We were having a hard time locating windows and Alec did it! He found what we were looking for and got everything set up! Thank you Alec for your help and your fast response on locating the windows and your fast response on emails! Once we finish the install i will post the pictures. Thanks Again Edwin Aj construction

We recently purchased a bifold exterior glass door from Windows N Things and the job went great. The door is beautiful, and works great. Staff at the company was responsive and professional. Excellent work!

Alec has been absolutely great to work with. He is very reliable, always available, and willing to go above and beyond to make sure all our needs were met. I highly recommend working with Alec. We are very grateful for his patience and professionalism.

My partner and I were excited to complete renovations to our newly purchased but very outdated home. We looked around on our own at window and door distributors but were disappointed with the lack of customer service and constant upselling. After our contractor recommended Windows N' Things, we were very happy working with Alec, who took the time to show us our options, explain pricing and give us honest estimations on lead times and delivery. We appreciated his time and consistent communication and ended up thrilled with our custom order and end result. Highly recommend Alec and Windows N' Things!

Although ordering replacement of two Milgard glass panels was a long process, they stayed on top of things and communicated updates consistently until the whole thing was done. They also provided quality referrals for installers.

I have been a customer of Windows N Things for over 10 years and have nothing but good things to say about my experiences with them. They are always kind and courteous and most importantly, efficient and organized. I highly recommend them.

We had a great experience from start to end of our project. Bryan was helpful as well as everyone who answered the phone. The showroom was also very useful as we had only seen photos of the windows and wanted to see it in real life. Windows N' Things followed up with us along the way to confirm delivery, installation and just to see if we were happy. Who does that!? It's hard to find good vendors so to speak and we will be using them again as we continue to replace our windows. Thank you again! I wish they did more than windows!

I recently purchased a new home and had no idea what type of windows I wanted. I started to research a few places and came across a company called Windows N things. I was introduced to my account manager named Alec. Alec is by far one of the best people I have ever worked with. He showed me multiple options and ideas, came over to my property and made excellent Recommendations. Alec made recommendations based on my needs, he was available at any given time. He showed me at his showroom all the options and brands that are available. I can't remember the last time I had an experience as good as the one I had with Alec at windows N things. I would recommend all my friends and family to Windows N Things without hesitation. If you're looking for new windows and doors, no one will give you a better experience than Alec at windows N things. They set the right expectations, they are very fair with rates and most importantly they are extremely honest. I will say it again, I never have had a better experience with an order as I did with this. At the end of my project, I had successfully received and installed my windows without one problem. A+++++++++++

We had previously bought doors and windows from Windows N' Things. We needed to replace two old rotting slider doors with French doors, and Alec at Windows N' Things treated my small order as if I were ordering 200 doors and windows for a large apartment building! He was so helpful and friendly, and we absolutely love our new French doors, aluminum exterior/douglas fir interior. Well done Alec! Also, Kendra was so helpful in finalizing the delivery details. Thank you Windows N' Things! Larry H

I work with Windows N Things on multiple projects. Ben is very knowledge and always tries to do his best to accommodate customers' requests. The staff in the office are very friendly and will go an extra mile in order to help. Very recommend!

I spent $100,000 on windows and sliding doors with this company. One of my windows is inoperable. For months there is finger-pointing between the manufacturer of the product they sold me and their service. It's all smiles and effort to satisfy if there is an invoice involved. I give up. Also, if you're thinking of Fleetwood, their products are very mediocre and they don't interact with the customer and instead instruct you to go back to the dealer. No one should have to deal with this much effort to get service. Thumbs way down.

DO NOT order anything from this company. They are unreliable and unresponsive. Especially since English is their second language. They promise you something and give something else completely different. Then when you try to return something, they won't take it. They tell you about their "policy" but they don't have any of it in writing. They forced me to take them to small claims court. They absolutely refused to resolve the issue. They keep lying about how they order process went. They said they listen to all the phone calls concerning my order when they never told me that I was being recorded. They would rather waste more time and money going to court. I ordered a custom door from Windows and thongs and they gave me a stock door. I spoke directly with Jose Piceno and he told me to return the stock door and he would then order the custom door. I gave him all of the measurements for the custom door and he told me he would get back to me in 2 days to let me know when the new door would be ready. He never got back to me. I called him every day for 2 weeks. After about 16-17 days he finally called me. He asked me questions about the door rather than giving me the estimate and timeframe. I gave him the answers and he again told me that he would get back to me the next day. I didn't hear anything back from Jose for 3 days. Then he asked me for more measurements. I told him that I gave him all of the exact and detailed measurements when I first ordered the new custom door. He said he lost them. So the next day I canceled the order and asked for a refund. He said it would take a few days for management to go over everything and he would get back to me. I demanded that I speak with his supervisor. I finally did receive a call from someone claiming to be the supervisor. He said his name so fast and unclearly I don't know his name. Also he has a very thick Russian accent. This "supervisor " proceeds to tell me about the company policy and says he will look into it. He calls me back an hour later and says that no one authorized the return (yet they have the door and frame that we returned) and he refused to issue me a refund. Basically, they have the merchandise in perfect new condition and they have my money. They never did place the new order for the custom door because Jose lost the measurements which took him 3 weeks to ask for. I am taking them to small claims court to recover my money since they absolutely refuse to issue the refund.

I have used Window's N Things for 2 of my homes for remodeling and replacinging doors and windows. They provided me with referrals to qualified installers and delivered on time as promised. Recently i had a warranty issue and i was extremely impressed with Adina who handled everything with very little effort on my part. She not only was able to get me reimbursed for the defective part within days of returning the part but also sent me new weatherstripping at no cost. I would definitely recommend using Windows N' Things for all your window and door needs as i have dealt with many other companies and their customer service is top notch and the most responsive i have encountered. Mark

We had our windows installed by Windows and Things. Several windows were installed incorrectly. The so-called installers actually put drywall screws in the frame of the windows, which voided out the warranty with Milgard! Also, some windows are actually coming out of the wall! Very bad install Dealing with Windows and Things on this issue has been the worst experience. They are so unwilling to rectify this problem and ignore bad installation problems after they get paid. Windows and things are not a reliable or credible company, from the bad and faulty install to the horrible and unacceptable customer service

Working in an Windows & Doors Installation Company and being partnered with Windows N Things, I have had the pleasure of dealing with several different projects of many clients between both companies. Here is what I absolutely know and love about WnT: -They consistently follow up on whatever has been asked of them - Quick and Accurate Quotes -They always want to make sure that the client knows exactly what they are getting and why they are getting it - Clear and Concise Pricing -Whenever I have a challenge of any kind, I can call upon any number of people there, Adina, Nik or Ben to overcome: I have had calls with Adina ensuring that the client gets an issue resolved with a part delivery with Fleetwood after her making 6 service calls to get it done, or her finding the lowest possible price for glass reducing the cost by $1000! Or Nik making several revisions on a quote with another client because he wanted to ensure they got what they wanted, all within budget! When it counts the most, Ben has called me with his experience, professional knowledge and courteous honesty stating a resolution to bring a win-win to the table for all involved. Being in the industry, especially in these uncertain times; it is so good to know that the partnership that we have built with Windows N Things is a solid foundation to which we can ALL COUNT ON!

I'm a contractor and use Windows n things regularly for my orders. They always send me an accurate drawing for all my measurements and designs. Great selection and great value. You get what you pay for and the team here is very efficient. Will continue to work with them regularly!

I deal with Windows N' Things on a regular basis. Very professional,accurate and easy. Highly recommended!

Do you know what it's like to be a woman trying to remodel a home? It's awful. It's like going to a used car lot and having everyone speak to you like you are a child. The salesman I dealt with here is sadly no exception. I only needed one window, I spoke with him on the phone about everything I needed but when I got there he only remember the things that complimented him, nothing that was actually useful to me purchasing a window. For a little background, I have done a lot of manufacturing in my career. The process is very similar to remodeling and I've found, after dealing with many sales people, that there are the knowledgeable sales people that listen to your needs and get to the point. Then there are the ones that love to speak over you, don't really listen to you and ultimately don't really know what they're talking about. He was most definitely the latter. Also, he could not read me or how the situation was completely crumbling in front of him and in fact double down on it, asking me at least 5 times if the window measurements were correct. (Since I told him that I took the measurements myself and I couldn't possibly know how to properly measure a F*ing square). It was an epic failure. I did give it 3 stars because ultimately I did get the window on time and it is amazing (love my window Milgard!) but I will never deal with this guy again. All I wanted was a window, Just one. All he had to do was not be a condescending dick head. Read the room buddy, read the room

Jose at Windows N' Things is my go to guy for windows and doors. We have been doing business with this company for years now that is because they are the most affordable and reliable shop in the area, They make it super easy for us to do our job we go in do our measuring and roughly explain to them what we are looking for and they take it from there. We have never been dis-satisfied with this company Highly recommend them for your next project.

I'm a general contractor and I recently bought windows for a custom home in Hancock Park. I was referred to Windows and things by a friend of mine who happens to be a big developer. I had them price out Fleetwood windows for my project and obviously as a good consumer I compared prices with two other vendors. I winded up purchasing the windows from them not only because the price was better but mostly because the service was impeccable. I had multiple meetings with the owner of the business (Ben) and felt like all the right questions were being asked. This purchase was for over $100,000 and so it meant that everything had to be looked at and double-checked so that there are no mistakes. The windows came within the promised time frame and I installed them at my customer's house. The windows themselves had a couple of issues and so I contacted windows and things to arrange service, they got on it right away and made sure that Fleetwood will send a crew as soon as possible. I was very pleased with the0 experience and I will probably be a happy customer for a long time.

I met for a consultation with Ben and his willingness to help me understand the process and pick the best product and configuration for my new house is amazing. Also had a great experience with the other members of his team. Highly recommend this company and would happily give it 10 stars if it was possible. Thank you

This company is great and has an outstanding work and customer service. It is worth hiring them to the job for you. The owner is hands on and employees are exceptional too.

As a business owner myself, I know how powerful Yelp reviews can be so I think very hard before writing a negative one. I have been trying for ALMOST 3 WEEKS - since my first phone call on 1/17 - to get in touch with someone about working with Fleetwood re the leaks in our house. We are now in the middle of our second rain storm, we still have leaks, and I'm concerned about mold. I've heard every excuse--my message didn't get passed on, the person who deals with repairs was out sick, etc. I've been promised multiple times that I'd get a return phone call by the end of the day only to never hear back. We have a large house and spent an enormous amount of money on these windows and I cannot believe the service I'm (not) receiving. Even the smallest customer shouldn't be treated this way. I've avoided escalating to Fleetwood corporate but today had no choice.

My father hired Windows N tin to replace windows in my house. I am not much into construction and remodeling things , so i let my father do it . They did great job , my house now looks completely different and i like it . Thanks

So I asked them to send a rep to get a rough estimate on how much it would cost. After about 2 hours of consulting, the rep finally gave us the price tag. When I told him another rep from a different company gave me a cheaper estimate, he actually proceeded to say, "you know, it's not nice to lie" he said this in my own house... Such disrespect and very very unprofessional

If you are in need of new or replacement windows, this is the company you want. I called and Assaf was there that night to give us a quote. When we made the decision to use them, he came out with an installer to double check the measurements and ordered our windows. On installation day, they were total professionals and clean. Assaf was there the whole time to make sure I was happy and Ben came out to check on the progress. There was one screen, I didn't notice but Assaf did, that was a little wavy and called the window company to come out and replace because it wasn't to his standards. Great job Assaf and Ben.

I am extremely pleased with the windows and French doors that Windows N Things installed for me. Assaf was extremely patient in explaining the different options. The quote came in quite lower than the quote that I received from Home Depot and from Sears. And when Tony came to install the windows and doors, he was extremely professional and actually left my home cleaner than when he showed up!! . My home looks great, is much quieter and is better insulated. I would definitely recommend this company to anyone

Enjoyed working with This company. Everything happened like they said it would. Happy with Milgard windows and doors. Assaf was the sales person that came to the house. A true professional. Reuben is a great installer. Will call them again when need more work

I'm so happy I used this company to install my windows. The windows are beautiful. I installed Milgard windows. The best part of the experience I must say was Mary at the main office. I cannot say enough about her and her communication skills are beyond excellent. I sure do hope the company appreciates her. She even answered my questions after hours! I cannot say enough about Mary! She really knows the meaning of customer service!

The company was a great choice for me. The process was smooth from beginning to the end. The windows are great. Glad I went with this company. thank you.

Asaf from the company gave us a thorough consult and when we agreed on price he oversaw the project. We replaced 14 windows in our home in April 2013. We couldn't be happier with the Milgard windows. It's saved us from the extreme heat outside and lowered our electricity bills. Very happy customer. They were clean and organized.

Since my last review, I have been contacted by the owner and General Manager, of Windows N Things, Ben Zehavi. He has immediately handled this frustrating situation with professionalism and honesty. On his first of many face to face meetings, he saw the truth of the AAW, INC. door and subsequently posted signs at his business that all representatives will not order doors from AAW, INC. Mr. Zehavi then proceeded to go above and beyond to make my situation better by investigating a very high end business that hand produces their doors. He has chosen to go with this company and has made every effort, of a man of character would, to make this right. I should be receiving my new door soon. Thank you Mr. Zehavi for redeeming my faith in your company. I admire your ethic!

Sliding door installed & it went great. There were a few minor issues after the install, but they quickly came back and took care of everything. It's our second project with them & would do so again. A+

Great people, great products, great prices. Outstanding installation quality. Customer service focused. Screen came defective from the factory in our door, they worked with manufacturer and replaced free of charge. Prompt and corteous customer service. No pressure sales practices. Excellent communications skills, know how to work with remote clients.

I did a lot of shopping before I chose to go with windows n things. They offered a very good price and financing. The sales rep, Asaf, was very helpful in providing me with options. He visited the property multiple times before, during, and after installation to make sure things are going smoothly.

We found Windows N Things on Yelp and went to their showroom because of the reviews and location. We were able to get the few windows we needed quickly. Installers were efficient and cleaned up after themselves. We will definitely return when we need to replace other windows in the house.

Communications went primarily through email and response time was adequate to fast. They put a bit together within 24 hours. Unfortunately, the bid we received from the store was higher than other Milgard dealers. Since they came recommended from one of our contractors, they were provided the opportunity to match the lowest bid we received, however they chose not to do so.

I am so pleased with my decision to have Windows N Things replace my old windows with new vinyl replacements. Assaf did such an amazing job of demonstrating to me the different types of windows they carry and what the advantages were to each brand. I felt like I was making a very informed decision. Assaf said it would take about 3 to 4 weeks to have the windows installed. Within a few days Tony came to take measurements. What a kind and thoughtful man who really takes pride in his work. A few days later I got a call saying the windows were ready - a full two weeks ahead of schedule. The installation was as smooth as Assaf said it would be. Tony and his co-worker were here and gone before I even knew it. The first thing I noticed about the windows was how quiet the whole house was. Then next day, with the sun pouring into my office, usually the hottest room in the house, I noticed how comfortable the room was. I also noticed that the AC, which usually cycles on and off frequently, had barely come on. When you get double paned windows with the argon gas and low E glass, you hope it will make a difference and I can very enthusiastically say that it does. I would recommend Assaf and Windows N' Things to anyone who wants to make the right investment in upgrading the energy efficiency of their home.

Service was quick and easy, Asaf was very helpful in working with my time crunch. Installation had some issues but he was quick to get them fixed, Ruben who they sent over to fix things was super helpful and nice too.

I just got new windows for my house. Fred is an awesome guy. He gave us the best price in town for a Milgard Tuscany line of windows. I researched a lot and his price is unbeatable. Totally recommended. I then decided to upgrade my entry door and he has given me a great price on a Plastpro rustic style door. I love this place and will recommend it to all my friends.