Windsor Excelsior Copacabana Hotel

I stayed at the Windsor Excelsior during December, 2025. I enjoyed my time there. I would have to get very high marks for the food and the cleanliness. High marks on these two categories are no small feat given the amount of tourist volume seen by the hotel. And I there were a few stars employees during my stay. Mathias at the front desk and Caroline the manager was excellent. Lucas at the poolside bar was outstanding, always courteous with a smile--a place to relax and have lunch by the pool--the best place to escape the Rio heat. Lucas always took care of things by the pool.||Overall, a wonderful stay, although a few of the front desk staff seemed to need a bit more training in terms of making reservations or providing directions. In sum, I enjoyed my stay in Rio and would highly recommend the hotel if you want to stay beachfront in Copacabana.

Room were really old and I don't thunk things have been replaced in 20-30 years. Our sink even had a crack and some mold in bathroom. Good shower pressure though. Bad WiFi, almost non-existent. Used our 5G all the time. Breakfasts was not special either, 2/5. Hairdryer in our room did work and when asking for one they said they'd bring it up but nobody ever came so the experience I had of the service was poor.

First, the location is perfect. The hotel is right across from Copacabana beach with lots of activities and restaurants nearby. The metro station is within walking distance.|Staff were nice and attentive. We arrived early in the morning before check-in time and were offered access to the rooftop pool and bar. We requested luggage storage and our bags were nicely sealed in plastic bags.|Our room was rather mediocre for a 4-star establishment. There were lack of amenities like slippers and paper tissues.|Overall, if location is your top priority, then this is the place. We always felt safe around the hotel, day and night.

I was there for a business event. Wifi connection at the hotel is horrible. it requires you to login in each time you use and logs you off automatically. the hotel was quite cold as it as off season. they did not have any kind of heating, they only offered blankets. I needed to call receptions a few times for iron and board and if you keep the iron and board more than 1 hour, they charge you for it which is insane. they also charge you for the water inside of the room which I did not like at all.

The hotel is well located, and the rooms are comfortable. Unfortunately, the front desk experience was extremely disappointing. We arrived around 8 a.m. and politely asked about an early check-in, especially for one room, since my parents are over 60 and needed to rest. The staff were rude and dismissive—one asked us to come back in 30 minutes and then mocked us when we did. Another receptionist abruptly said there were no rooms available in our category. We were even willing to pay for an upgrade, but the lack of empathy and professionalism made this the worst check-in experience I’ve ever had. I’ve never felt so disrespected by hotel staff.

This is a good functional hotel close to the action. It's not a fancy place but delivers what you need if your mostly out and about.|Staff don't smile much but on two occasions I had trouble with the room safe and on both occasions they were up to our room within minutes.|Breakfast was good though didn't alter from day to day, the rooftop bar is a good one, it has sweeping views all along Copacabana beach and also you can see christ the redeemer and sugarloaf mountain.|Oppersite the main entrance is a great little Italian restaurant if you didn't want to wander far but there are quite a few restaurants and gift shops etc around the hotel and a great supermarket a couple of blocks away.|The hotel doesn't have much in the way of lounge areas but otherwise it functions well on most levels.

The front desk service was terrible—staff were rude, unhelpful, and had a clear attitude. The only exception was the bellboys, who were polite and helpful. The hotel looks much better on the website than in person and does not feel like a 4-star hotel at all. Breakfast is overpriced for the very limited variety offered at the buffet. While the location is convenient if you want to be in Copacabana, the area around the hotel has many homeless people and some spots smell strongly of urine. For the same price, you can find much better options. I would recommend staying in Ipanema or Leblon instead. I would not recommend this hotel.

Windsor Excelsior Copacabana enjoys a prime location directly across the street from the iconic Copacabana Beach. The location alone makes it an excellent choice for anyone wanting to experience the best of Rio. The staff are knowledgeable, very helpful, and speak excellent English, which makes the stay even more comfortable. The breakfast is generous and varied, offering plenty of options. The rooms are clean, well maintained, and comfortable.