Windsor Excelsior Copacabana Hotel

I recently stayed at your hotel and truly appreciate the staff’s effort and the overall service. However, I believe it’s important to share that the property would greatly benefit from a full, holistic renovation. Many areas feel outdated and show visible signs of wear, which affects the overall comfort and experience. With some modern upgrades and refreshed facilities, this hotel has the potential to offer a significantly improved stay and truly stand out.||I hope management considers investing in a comprehensive renovation soon. Thank you for taking this feedback into account.|Georgios Moisi CMC|Hospitality Consultant

I had a wonderful experience. I have received exceptional service! Lucas Dias made our stay very enjoyable by offering positive suggestions to make our stay truly enjoyable. We will never forget him. He is very professional and provided us with first class service. The hotel needs to have many more like him on staff. He was very responsive to our needs and he made us feel very welcome. Because of him, I will definitely come back.

Whole staff was incredible. Top to bottom 5 stars! Don’t remember the name of the lady who cleaned my room everyday, but she was great. Matheus Gome & Lucas Dias made me feel like I was visiting my cousins in my second home. My only regret is not speaking Portuguese!

The location is good, almost on the beach. And the view from the rooftop pool is fantastic. However, the building is dated, and it is not 4 stars. Breakfast buffet is extensive, though not that high quality. Staff are a mix. Some are very gracious, some are not.

This hotel Overall I was disappointed with this hotel's rooms. Usually rooms provide a kettle and tea and coffee as part of your room but the room only had a mini bar and no pleasantries included with the room. The service was excellent 👌 the staff were patient and pleasant to talk, my family and I ordered room service a few times and they were attentive and willing to help. The location of the hotel is great but the room I was given had a bad view, I knew it wasn't going to be beach front or anything but the room was constantly dark with a depressing view.

We stayed here three nights, in july. Rooms are what outdated but spacious and clean. Thats why we don’t give 5 stars. Customer service at the reception, restaurant and housekeeping very nice. Breakfast good (not the best, but okay). Location at the boulevard perfect.

Avoid This Hotel – Misleading and Disappointing Experience I strongly advise against staying at this hotel. My experience was completely different from what the photos and many online reviews suggest. The images you see on Google do not reflect the reality—what I encountered was an old, dusty, and poorly maintained property. It felt like the hotel survives by misleading tourists. The room was far from clean, and the overall condition of the facilities was unacceptable. Despite what you might be told over the phone, do not expect anything close to a modern, comfortable stay. Please be cautious and consider other options. I’m sharing this so you can save your time, money, and energy. Look elsewhere—you deserve better.

Overall, it wasn't exceptional but just okay for a 4 star hotel. I've experienced better in other parts of the world. Buffet breakfast had a good variety, my favourite was the cheese bread, pao de queijo. Chewy but a bit salty if you eat too many! The juice options vary everyday and it's all very healthy. I like that! Generally at hotels, they do offer 2 complimentary bottles of water per day. Here, you have to pay for it. However, the concierge told us that we can get free water if we have our own bottles at the gym or breakfast buffet restaurant. That's what we did. So if you drink lots of water, do take note of this. Tap water is not drinkable. Staff were friendly. There's also a rooftop with a pool, a small one though so don't think you'll be able to do laps here hehe. Here you can get an aerial view of Copacabana Beach. Good spot for pictures. Location of hotel is good. Restaurants and necessities are all within walking distance. About 15mins walk from the hotel, there's a really good local place for food, run by a fisherman called Lanches Escol. Seating is by the sidewalk, not too many tables so go during off peak times. This is the address Av. Princesa Isabel, 305 - Copacabana, Rio de Janeiro - RJ, 22011-011, Brazil On our last day, we had to check out at 450am due to an early flight we had to catch. The day of our arrival at this hotel, we had already mentioned to hotel staff about this. As our room included breakfast, we requested if we could have some packed breakfast for our journey as their breakfast buffet only starts at 6am. The staff at the reception were helpful and tried to help wherever they can. The receptionist then referred us to the lady at the restaurant. She told us to give her/reception a list of items we would like from the buffet line a day before which we did. Our list consisted of what was served in the buffet line ie: sliced bread, fruits, cheese bread, hard boiled egg and cereal. However, when we checked out, all we were served with were 8 pieces of pastries and cakes. This showed no effort and laziness of the restaurant staff. And the hotel labels themselves as a '4 star hotel'??? This must be A JOKE. Come on kitchen staff!! Our list of food didn't even require any cooking!! Everything should already be in your kitchen. All you had to do was to put it on a plate for us. Kitchen staff service - 0/5 stars!