Vanessa L.
Yelp
Wine Therapy is one of my favorite neighbors. JB is amazing and always delivers wonderful customer service. He is great about knowing his regulars' taste buds and is very knowledgable on the wines. Friendly, professional, and welcoming.
Unfortunately, I cannot say I have received the same customer service from the other employees that work there. Was disappointed the last couple times I went into the shop and the women that work there were slightly aloof and not very helpful/knowledgable in recommending wines after describing what I was looking for; During a recent visit, for the first time, I encountered unprofessional and tacky service was when I was waiting patiently at the checkout counter for a few minutes while the female employee was assisting another customer who entered the shop after me. She attempted to check out the other customer before me, after she'd seen I had been waiting to be checked out. The gentleman was polite and told the employee to check me out first as I had been waiting. The employee responded, "Oh what a gentleman" instead of being mindful of the situation. I hope to not encounter this again.
Its a fantastic wine shop with an a great eclectic selection, I just hope all employees can provide professional and welcoming customer service like JB. I recommend this shop to all.