Ana V.
Yelp
Be advised this review was blocked and hidden on google.
UPDATE [12/9/2025]: The owner responded below asking me to contact them to resolve this. Do not be fooled- this is a stall tactic, and for show. Notice how the responses are the same for the previous negative reviews.
According to their website this is the correct email address, (info@wingsnmore-austin.com)
I attempted to email the address they provided immediately, but it was inactive and bounced. I then called the restaurant and was given the runaround by a Manager who provided this address, (BrianMnonaco@gmail.com), Ive confirmed the spelling with her multiple times. I was told the General Manager, Brian Monaco was unavailable.
I've sent my response to four separate email addresses (including the one from their website and the one the manager finally gave me). It has been several business days, and I have been completely ignored.
It is clear their reply below is just a generic copy-paste to make themselves look good to future customers. They have no intention of addressing the poor service.
[Initial Review]
Cynthia O was a terrible waiter, she did not deserve the 20% tip that they automatically added.
She had a bland attitude, barely visted the table, messed up orders, and was slow. And this was for a birthday party with family.
I understand if it's a big party, it can take time to serve is all. However, they were dead slow with three other customers. There are three waitresses present with the hostess and they rarely left their booth while on their phone. So you tell me if there is any incentive to even do the basics when it comes to service. Since the tip is already included there was obviously no need to serve adequately, and it showed tonight unfortunately.
Food took forever to get here, the food was cold by the time it hit the table. The wings were dry. We had to ask multiple times for our sides, and drinks. By the time we got our side which was supposed to be large fries, it was cold and not even a filling the bowl. The photo attached is how we got the fries. The waiters are on their phone and talking behind the bar with multiple drinks waiting at the counter. Our party had to go to the bar multiple times to the bar to get our drinks since we were sitting there, watching them kick it.
This was beyond infuriating.
Also they didn't have any slush drinks and no ketchup...seriously no ketchup, so we ate dry and cold fries.
Also someone wanted to place a to go order, but she had to place it ONLINE since the waiter was nowhere to be found.
If you're planning to go here. Don't.