Wingstop Cambridge Circus

Tried Wingstop in London and it was definitely a different experience than in the U.S. One thing I noticed right away is that you can’t really customize your wings the same way like In the U.S, you can adjust seasoning levels and flavors pretty freely, but here that wasn’t really an option. When I asked, everyone kind of looked at me confused had to call a manager still said no ..and no one has ever asked them that …definitely a cultural difference but the employees and staff super nice The wings themselves tasted a little different than back home, but not bad Just not exactly the same flavor profile I’m used to. They do give you plastic gloves to eat your wings, which I actually appreciated, and I thought it was unusual.Wings and gloves .. One unexpected part was the bathroom situation. You need a code to get in, it’s unisex, and it’s located downstairs in what feels like a basement. There was a sign on the wall warning about oxygen levels and saying not to stay too long that honestly made me a little nervous Overall, it was interesting to see how Wingstop operates differently outside the U.S. Not a bad experience, just very different. If you’re American, go in expecting some changes and you’ll enjoy it more.

Very Poor Experience – Unacceptable Manager Behavior I had one of the worst customer service experiences at the location of Wingstop Cambridge Circus and it was entirely due to the restaurant manager name was SONIA. I ordered boneless wings, but they were clearly not coated properly with sauce. I calmly and politely mentioned this and asked if they could be remake. She came to me and saw. She said It's okay, I said not proper sauce. Please, make it again if possible. After, Instead of handling the issue professionally, the manager(SONIA) became extremely rude. Her attitude was aggressive, dismissive, and completely unacceptable. I was shocked that someone in a management position would treat a customer this way over a simple food quality issue. What made the situation even more frustrating was that the manager struggled to communicate properly in English. At one point, she spoke to another team member in a different language instead of addressing me clearly. Ironically, team member was there, he requested to SONIA go kitchen and remake again, but she denied him as well and after she left from me without any solution. Team member was there try to handle the situation and try to given good solutions. I believed that team member spoke much better English than the manager and was far more polite and professional. This made me seriously question how someone with such poor communication skills and rude attitudes are holding a manager position. I felt disrespected, embarrassed, and uncomfortable. Mistakes with food can happen at a customer and refusing to communicate properly is unacceptable. Management should set an example, not create hostile situations. Because of this experience, I have lost confidence in this location (Cambridge Circus) and will think not be returning. Wingstop UK really needs to review its management standards and customer service training.

How terribly disorganised. 50 customers crowded together in a small area, so hot and busy that you can barely breathe. I ordered online and I could barely get to the pick up counter. You can’t even see the signs. I under it’s not necessarily the restaurant’s fault but some organisation would help. I added an extra star for the good food though, better than my local one!

£5 for lukewarm, hard loaded fries that was bearly loaded with any sauce. Also no point ordering eat in as u still made to que at collection to get your order, u just get goven a big fancy table sign to hold while waiting for you food. As somebody who works in hospitality i have to say the standards of service are low and i wont be visiting again.

Ordered my meal and could see the man at the til was trying to get everyone’s orders in to keep the queue moving. The wait for food is extremely long however I do understand this Wingstop is crazy busy. When I finally got my food I went upstairs and there was not many places to sit as the building is quite small for how many people are being served. A member of staff Sai Chakrdhari was very helpful and he tried to help me find a seat. Once we sat down to eat, the food started off great, sweet potato fries were really hot 👍 garlic tenders were hot 👍 butttt then I started to eat my burger and it looked like something out of Stranger Things. It was veiny and slimy inside and the burger was not even warm in the middle. Was pleased with everything until that point. I can see everyone was working extremely hard on this evening and I appreciate it but perhaps they need more staff or something because it was really packed in there and we waited around 30 mins for the food. Appreciated the welcome from Sai, he is very helpful and hardworking, kept the place clean and tidy at all times. Would not visit again unfortunately as this location has exceeded its capacity and the atmosphere is clearly directed at teenagers due to its loud drill music. Extremely overstimulating.

The chicken was pretty underwhelming for me not that impressive. Even my friend, who recommended this place and said it was amazing, admitted that it didn’t taste as good as the other branch they tried a long time ago

I visited this location on its opening day and had a very positive experience the food quality and overall service were excellent. Unfortunately, my recent return visit was extremely disappointing. The food quality had declined significantly and was not enjoyable. The only item I found satisfactory was the bottled beverage. Considering the high prices, the quality of the food did not meet expectations. Had the experience matched the standard of the opening day, the cost would have been reasonable. Paying a premium for such poor food quality was disappointing. we ordered a kids’ meal consisting of two fried chicken strips and a Fruit Shoot, fries with sauce, eight wings, and one bottomless drink.

We got the flavour mix with blue cheese sauce and ranch, both of those I highly recommend! My favourite flavour was the garlic Parmesan. The place was full of people coming in and out but remained very clean and the service was extremely fast!