Wingstop

Probably the worst wingstop. Wings are usually good, but the fries! This location cannot put out good fries at all ever. They always come out burnt and super dark and/or soggy. I even called once and complained to manager and his response was "that's the first time I've heard that." Not a fan of this particular location. I would recommend going elsewhere.

You guys were very busy for take out. The fries are soggy and wet. One of the chicken flavors was very dry. Ordered large veggies but no ranch or blue cheese?! No napkins.

If I can leave zero stars I would . I ordered 40 wings online and hour ago, get here and wait till my orders ready . I see my name on the board , ask about it and said I still have 20 minutes . Makes sense. Come back in 20 , and they still don’t have my order ready, I ask to speak to the manager and guess what she tells me “ we don’t see your order , your order doesn’t exist “ . The manger goes back there talks to some employees and comes back and says “Oh now we see your order, your going to have to wait about 40 minutes, I’m sorry we are backed up”. There is about 10 people back there cooking and working. How can my order not be done yet. This Wingstop is garbage, the manager “garbage” the employees”garbage”, the wings were a waste of money , since I gave them a hard time they skimped me out on the sauce the sides and the ranch. They gave me less food than what I ordered. I love Wingstop, but I’m never ordering from this spot again. Literally tried giving me free drinks for a good review ? How about just giving me the correct order .

Recently visited a different "wing place" while traveling out of town. The experience was rough. It reminded me how good my last order from this location was, so I came back to drop some love. Not perfect, but this location has come through for me over the years. Thanks

I placed an order on DoorDash and order “boneless wings” they came bone in. I called the w Shaw location and spoke to the manager that is working on 1/24/26 at 5:45 pm that also refused to give me her name because of the way she spoke to me and said that was policy that she did not have to give her name which I don’t believe. I asked for my order to be remade the way I ordered it and she stated to message DoorDash to get a refund that she can’t remake my order. I explained to her it was not a mistake on door dash it was on the store. She said she can’t do anything about it and hung up on me she was very rude and unprofessional! I can’t believe they have a manager working for them like this! Shame on Wingstop I come here very often and will not be back

i gave them a 2 because the soda machine tasted very old and flat like it had no flavor the only one that had flavor was coco cola but ik the food should be okay but when you order they have people talking really fast lol😅

I seen the bad reviews and I was hesitant to order but my stomach said otherwise. Went it and I got pretty good customer service and the food was done within 15 min. I was also kinda empty when I went but either way the food was pretty good. The fries were crunchy not soggy and the wings were crispy but juicy. Loved the mango habanero. I also did go on a Monday night

My son suggested we try Wingstop today. Not a fan of wings but I told him I would drive him and it would be a good respite from his weekly Friday pizza. The place was not bad, clean and just a bit impersonal not loud and full of tv monitores like another wing place my son likes. The food was a bit pricey- $19 for his wings, fries a drink and a brownie. The brownie bybthe esy was a square, about 2 inches for $2.99. I feel the meal was over priced but my son enjoyed it. This is a place he would like to go visit more often.

Today my cousin Samantha and I went to this wing stop location for lunch. Upon arrival the store was packed with customers. Monica and Destiny were the only two working in the store and still managed to get peoples orders fulfilled in a timely manner. They maintained a professional attitude and their patience toward the customers despite how busy they were. Our food was fresh and did not disappoint. Thank you Monica and Destiny from Monique and Samantha.

Unfortunately for me I love boneless wings and this location is closest to my home but after multiple orders here, they just can't get it together. Order is always 20-30 minutes behind (even when it's not very busy) & proportions are always wrong.

Ordered food to be delivered and the order was partially wrong we did not get the corn we ordered instead we got some loaded fries. The regular fries were uneditable due to the amount of oil. I called the store right away and the lady who answered was really rude and defensive and said " well what was wrong with the order?" All she could do was refund the corn. Did not apologize or anything. I will never be ordering from this location again, what a waste of money.

Worst location ever waited over an hour for my 20 min online order they had to apol cause they gave my food away to someone else and had to rema my food took another 45 mins to get ...worst experience ever

Worst run Wingstop in the city. The manager continuously fails to properly staff. The food takes an extraordinary amount of time to get the food out. It NEVER FAILS, whenever we eat from here, they take sooooooo long to make an order. Whether u come in and sit, or u order online, it doesn't matter. You can count on them to take sooooooo long. I figured I would place an online order at about 10:30am to be ready by 2:00pm. THAT IS 3 1/2 HOURS!!! They couldn't get it done on time. It's 2:30 and I barely got my order. The staff was trying their best (I think, at least it looked like they were) but it's apparent that they needed more help. But this is not a one day occurrence, this happens ALL THE TIME. it's a management failure. He/she has this responsibility, however they are incompetent to accomplish this. They need to be let go and this place needs to find a person who can see and anticipate the problems. It's apparent the current manager/s can't because this is an ongoing problem.

Jorge is amazing give him raise nba finals 2025 spontaneity an drive the whole staff on this hour did their job plus more I will come back

I've never left a yelp review in my life but this is just terrible... walk in to pick up door dash for myself waited 20 mins when my food was just sitting on the shelf. Got my room temperature food and discover a hair in my wing... i have short wavy hair my girlfriend has stick straight hair... i'll let yall judge by the picture

I just came in today to this Wingstop on W Shaw Ave. I have never had a previous issue with this location. But today, I hate to be that person but unfortunately I must. I did a phone order of a 10pc Wing Combo classic, and when I came home I saw that they only gave me a total of 8 wings. I'm disappointed because I got 8 but I was still charged 21.66. in this case they should have just charged me for the 8 piece not for the 10 that I originally ordered. I have included a picture of the receipt and the picture of the wings.

The cashier Shanette was friendly. The place is clean and everyone is working hard! There are so many orders to get out and people are coming in from door dash and Uber eats. Also customers coming in to place orders and on the phone too. I came right before a rush. I think I had to wait about 40mins before I got my food. Man I was trying to be patient but that was a long time. I was irritated when I was eating but also so happy cuz... wings!! Haha! Who doesn't love Wingstop?!!?

Get the fuc**ng orders right! Everytime I place an order, it's not done correctly! Can you people read or are you complete illiterate idiots? How you stay in business is a miracle, with the amount of mistakes you make. You"ve LOST a customer! I'll cook my own wings from now on or do without. (At least the order will be correct!)

Horrible customer service. Came in and waited at the counter while two employees talked in the back. In plain view of customers. No greeting. When the employee finally decided to help us she was extremely rude. We had to walk out.

I seen the bad reviews and I was hesitant to order but my stomach said otherwise. Went it and I got pretty good customer service and the food was done within 15 min. I was also kinda empty when I went but either way the food was pretty good. The fries were crunchy not soggy and the wings were crispy but juicy. Loved the mango habanero. I also did go on a Monday night

It took 1hr-2hrs just for a chicken sandwich combo meal. The service was not good, and it was way too packed with only 3 employees. I see why the receipt says "Now Hiring!"

Location first time here for Sunday gave they allowed a obvious drunk in the bar go crazy cursing and screaming. Than they continued to serve him; ruined the whole day. The management of this location need to understand alcoholic beverage control laws. Won't be be back

Food was cold plus it wasn't even what we ordered, service was terrible staff had attitude the ambiance was chaos

I would recommend this business they have good food but this location always messes up my order, the service and ambiance was not good had attitude.

Horrible customer service. The worst customer service. Insanely bad customer service. Have tons of attitude.

Ordered what I thought was a good deal 16 piece boneless, 6 tenders, large fries for my two sons. Since I had to be up early I sent a family member to pick up the order. They did not put the tenders in the bag and since it's sealed, I was filled with regret for not double checking the contents. Went back since the restaurant is close by and was only given 3 tenders. The receipt is taped to the bag so why do they not check for accuracy before sending out. I'm so disappointed

The service is soo slow! The employees work very slow. They walk with such pace as if they don't have a lot of customers waiting. It does not take 40+ mins to get your wings!

They remade our food cuz nobody told us it was ready and it was sitting there forever and when I ate it it was good but idk if you guys aren't having a food safe environment but it gave me food poisoning and I was throwing up and having horrible diarrhea and Ik it was the wingstop because I was fasting all day I'm still in pain and idk if I should go to the hospital because I'm still in pain and sick . I want my money back I spend I think like 40$ just to be horrible sick is insane!

wish i could give no stars - this is the WORST location in fresno..ordered here a handful of times and every time was just bad idk why i kept trying to give this location the benefit of the doubt! employees are typically rude and clearly untrained in professionalism or customer service, food was always incorrect or cold or both, and the wait times were just horrendous - i'm talking waiting over 45 mins-1hr for 20 wings...........last time i went and the asked to see my credit card?? some sort of new policy but what a way to make me feel like i was committing some sort of fraud for $17 worth of wings like be forreal!!! stopped going to this location altogether and recommend to avoid here at all costs - better to just drive a little further to a different location!!

This 5 star is for Shanette! Loved her energy and she spelled my name right...nobody ever spells my name right. It's shannel and she put the SThank you girly

Waited over 40 mins for the WRONG ORDER of overcooked dry wings. Guess the dude taking my order was not only rude but also deaf. I had to repeat myself a million times just for them to still get the order wrong.

The wings were sooo dry and chewy it was as if the chickens were old and about to die and were up drinking IPA's all night and were dehydrated and then jumped into the fryer with no moisture at all. Even if someone offered to pay for my next meal here, I would be very hesitant. I need to put chapstick on now my lips are so dry

I wish I could put zero stars. They said it was ready at 8:50pm and it took 45 minutes. Absolutely ridiculous I will never go back.

The wait no matter in person or online is terrible, stay away, you will be disappointed. Ordered in person once and literally waited over an hour for food. Thought I would try online using the ap, said food was ready, I've been here over 20 minutes past the time it said it was ready. Have no idea when I will get food, this is definitely the last time I come here. Food is decent but service is so terrible that no food is worth this type of wait. Still waiting with no end in view.

Always takes too long Every-time I go there, even when I order it online and it says when it will be ready. And IT NEVER IS! I've also have gotten burnt wings before.

They're friendly. Kinda. Been waiting for a while for the food we ordered. Doesn't seem like there's too much urgency in the restaurant although it's rather busy. Seems like a lot of people have been waiting a while too.

We were coming to wingstop fairly often, about once every week / every other week however recently the food has not been the same quality as it was before! When I place my order I always ask for well done fries because they tend to normally be barely cooked / soggy if you don't ask for them cooked this way! Even though I have been requesting this I am still getting them soggier than ever they literally just taste microwaved. I understand I am taking the food home but I literally live 3 minutes away and before it was never an issue they'd be well done! Another issue is the wings, I always get lemon pepper however the past few times there's like no seasoning on them - I literally cannot taste it! The staff is also not friendly anymore - I did notice new employees and it seems they don't quite know what they're doing when it comes to pick up orders. I had my husband get out to get the order and she said they didn't have an order under my name with that last name- so he had to come sit in the car so I could get out (have a newborn in the car) and she still couldn't find it! Then asked someone else and it was magically now my last name! This has happened twice .. not sure how they confuse last names on orders? Hopefully they can get it together because after this past time I have no desire to come again - nothing worse than soggy fries & flavorless wings! My images are from prior visits!

food 10/10 but the man packing the orders was mad, he was full on yelling at the door dashers and was a bit rude towards me ik what it's like to work fast food and to be understaffed and how rude the door dashers are but that was a bit too much...horrible customer service!

Not friendly at all and you wait almost an hour for your food. This is not the first time. A costumer just ask for a refund and left because he had been waiting for over 30 min for his food. I will need to find a different wing stop to go to. Or are they all like this?

Wingstop is a national chain so the standards and quality should be the same as others. It's the little things like customer service, restaurant dining room, etc is what sets them apart. As far as the food goes, it's just as I've known to enjoy like other Wingstops I've had before. I've ordered a lot at this location and everything has always been correct and the staff have always been cool. The location is easy to get to on one of the most frequently used streets in the Fresno area. Never an issue with parking of car traffic. Actual restaurant is nothing to write home about as it's just straight forward but feels more spacious and roomy than most Wingstop restaurants I've been to before so that's a plus if you like to dine in. So why the minus 1 star? The soda machine. They don't have the cool modern soda machine I see at most Wingstops that have those endless combination of drinks.

I would not recommend this location. Online orders had a 20 minute wait time and our order took longer than 1 hour. I am 100% sure they lost my order. There was a large amount of customers impatiently waiting and the manager was just walking around. He was not helping with customers or cooking to get these orders out. I use to be a wingstop employee and this was not the way to treat their customers. I would recommend the owner to have a talk with all employees at this location. My fiancée and I are very disappointed. This is unacceptable.

Didn't have change to pay in cash, bathroom was absolutely disgusting and then waited over 30min for an 8 piece combo while people that came after me left before me.

Bad CUSTOMER PHONE SERVICE I called 2 times the 1st time the girl answered and said her little phone call greeting & I asked if I could place an order for pick up respectfully & she had an attitude & told me to wait & hung up after I said that called another time & asked if I could place an order for pick up & she said with a bad attitude & said I'm going to have to wait 3 mins on hold & I said that's fine & she took way longer to answer & I hung up called back asked to talk to supervisor the lady that answered I asked if I could speak to supervisor & she stated she was the store manager & I told her the situation I asked for the ladys name that answered with bad attitude cuz I was gon write a review & she stuttered and said just put Monica I said I will just put under store manager since I feel like she was lying about the name

Im never one to complain but If I could this place no stars I would. We waited over 30 minutes for our food. Mind you the whole time people who can in after were getting their food before us and tons of doordash orders. The fries were burnt and the wings were awful and we've both been sick since last night after we ate. Never going back again.

I don't really ever leave reviews just read em LOL. Submitted order online 15/20 min wait arrived & food was almost ready but accidentally tossed the wings in the wrong sauce so Jeremiah offered us a free brownie for the wait on remaking the right ones. Food was great & well worth the drive we appreciate the generosity shout out to Jeremiah!

told i would be receiving my order in 18 mins, turned to 35 mins. when i got my order it was WAYYY to salty, did not finish my $34 meal.

Staff was nice but I should've checked my bags to make sure all my food was there, After reading some reviews of not all food was in the bag.It's really an inconvenience to have the staff be so forgetful

Wingstop your on top of your game! Have not messed up an order in months. And I come about 3-4 times a month. The quantity of food is a delicious as ever. I 100% recommend getting your classic wings well done. Super crunchy!! Customer service is also as great as always. Thank you for letting me sample the new flavors before purchasing. You guys are doing awesome! See you soon!

Worst wingstop ever please please please take your money & your time elsewhere. I doordashed my food it got here not only was it cold but the order was completely mistaken. How do you mess up garlic Parmesan & substitute it for hot sauce. I've been on the phone for over 20 minutes and "your call is very important to us please wait for the next available agent." You can't be serious. Don't waste your time don't waste your money.

I ordered a small combo and ate maybe half of it cuz it wasn't hot when I got it. The chicken didn't taste great. Good thing I only ate half because I was puking my brains out just a few hours later. Thanks to 'Nine' at wing stop. Never going here again.

Sooo disappointing. Wings were no better that frozen Costco wings. and the nickel and dime you to death. Cheap place-- they are McDonalds of wings.

Took over 20 minutes past the ready time for my pick up order. Everyone in there needs more urgency in their step, management needs to get it together.

Long overdue review. I started to go to this wing stop as the one in Madera has always been problematic. First off I placed order online and then proceeded to go pick up. Cashier which is always very courteous greeted me right away. Told me they were waiting on my large fries to complete order. Less than 5 minutes and order was called out. Lady who handed me my order repeated it just to make sure. Got home and everything was tasty, no issues whatsoever. This crew really enjoys what they do. Definitely recommend.

WingStop has officially surpassed my expectations. I've been to this location in the past, but this was my first time trying the fried thighs, and they did not disappoint! Fried perfectly crisp, well-seasoned, hot and fresh! More importantly, the staff/customer service was exceptional. Robert, Nate and Rudy make an excellent team. Nate took the time to come over to immediately greet me, and let me know a cashier would be over to assist me. The cashier, Robert, took my order and helped educate me about the chicken thigh options. He also suggested the honey mustard sauce with my Louisiana rub chicken. I usually get ranch, but was open to the idea and he did not steer me wrong. Awesome combination, and I'd have to say even better than ranch! I've always liked WingStop, but this particular visit was special enough to warrant a review. Customer service generally speaking these days, isn't what it use to be, and I felt like Robert, Nate, and Rudy, really provided a welcoming, friendly, and authentic experience, which I really appreciated. Well done!

Food was super tasty, the wait was quick, the store was clean and the worker Gen was so nice too

ordered 20 piece classic and they gave me 10 boneless, when I notified them about the mix up staff was rude and acted like it was my fault, staff needs better training

Stopped by tonight for a quick dinner, normally we are waiting a bit just to place our order because often the cashiers are a bit sluggish. I assumed because it was Friday night the service would be slow although I was highly impressed with today's service from Alberto it seems when we come and he's here things run smoother / quicker. For it being a Friday night I was also impressed with how clean the restaurant was!