Crave Corner By Mike
Google
Having visited this Wingstop location regularly since it opened, I’ve experienced its ups and downs. Initially, the service was highly inconsistent, with frequent order errors, missing items, and wait times often exceeding the estimated delivery by 30 minutes or more. I provided feedback multiple times to help address these issues, and I’m pleased to report that over the past eight months from the time of this review, this location has shown remarkable improvement.
Recent visits have been a stark contrast to the past. Orders are now consistently accurate, with all items included as requested. Pickup times have become much quicker, and the staff is noticeably friendlier, creating a welcoming atmosphere. These changes reflect a clear effort to enhance the customer experience, and I commend the team for their progress.
However, one persistent issue remains: the fries. Despite ordering them extra crispy, they often arrive soggy and undercooked, unlike the perfectly prepared fries at other Wingstop locations in town. If this location can address the fry preparation, it has the potential to be among the best. Keep up the improvements, and please fix the fries!!
Review from 3 years ago:
I’ve visited this Wingstop location over 20 times, and unfortunately, every experience has been marred by significant delays. Orders are consistently delivered 10 to 15 minutes late, with some instances far exceeding this. On my most recent visit, I waited over 35 minutes past the promised time in the parking lot, despite the restaurant appearing fully staffed. Staff informed me of an additional 15-minute wait, which extended further.
The situation worsened as I later learned, after a total wait of two hours, that the restaurant was prioritizing morning preorders, and my order would take another 20 minutes. This was unacceptable, especially with over 20 customers waiting in the lobby. I requested an immediate refund due to the excessive delay.
I’ve raised this issue with management multiple times, but no improvements have been made from order times to missing items. The consistent delays and lack of resolutions have led me to stop patronizing this location. I cannot recommend this Wingstop to others until these operational issues are addressed.