Brad B.
Google
While the service from Krystal was truly excellent and a definite highlight, unfortunately, the pizza experience at Wolfgang Puck was highly disappointing and frankly, unacceptable for a brand of this caliber.
My initial pizza arrived visibly undercooked on one side and burned on the other, with an excessive amount of flour on the bottom. This is a clear indicator of either a new chef who either lacks proper training in pizza cooking and isn't adequately rotating the pizza in the oven. Cooking is both a science and an art, and mastering temperature and timing, among other variables like dough hydration and fineness of the flour are all crucial, especially for pizza.
When an attempt was made to rectify the issue, the pizza was simply thrown back into the oven for a longer period, resulting in it becoming completely overcooked. Ultimately, I had to request a full remake, opting for a simpler, cheaper pepperoni version instead of the original meat pizza. Even this third pizza, the pepperoni, still had several slices that were scorched on the edges, again due to improper cooking. While I didn't ask for the price difference back or ask to have it made yet again, the overall experience was far below the standard expected from Wolfgang Puck.
I was informed there were only two chefs on staff and they were busy. This points to a significant operational issue – either the current staff needs to work more efficiently to handle the volume, more chefs are required in the kitchen, or the implementation of automation/robotics should be considered to maintain quality and speed.
For a renowned culinary name like Wolfgang Puck, consistency and quality are paramount. I hope these issues are addressed to ensure future diners receive the high-quality experience associated with the brand.