Akilah D.
Yelp
I went to wonder bar today, this afternoon after I lost my phone last night to see if someone took it to the bar as lost and found. There was a guy who greeted us, who seemed annoyed immediately informing us they weren't open and he had stuff to do before opening. I explained the situation to him about how my phones last location was there and I wanted to see if it had been dropped off. He then told me again he had a lot to do but would go check. Not even 2 mins later, he came back and of course my phone was not in the mix of broken phones he brought out.
My friend then proposed maybe I could walk around really quickly supervised to check but he firmly stated no, repeating that he had stuff to do and it's not his responsibility to help me find my phone. He then stated, people's phones get stolen all of the time there and the person who took it most likely turned it off. I was honestly surprised by his response because how he said it. Just like him, it wasn't my fault that he didn't have a lot of time to set up with only 30-40 mins to spear on a super-bowl day but hey just like how I lost my phone, stuff happens. It wasn't like I was being too pushy and I remained friendly the entire interaction. Plus, our interaction lasted less than 5-6 minutes.
Lastly, according to google, the bar should have opened at 1 pm but he restated they weren't opening until 2, regardless of what was posted online. So I will tell people how poor customer service is. That should be something this establishment should work on. He was very nonchalant. Word of mouth is powerful. I won't be returning here.
In conclusion, customers spend your money elsewhere. The bars down the street, like HighFive, play better music, drinks are reasonably priced and their staff are nicer!