Brian S.
Google
Ok, positive things first: The service was lovely! Ready for pickup exactly when they said it would be and the cashier was very nice and welcoming. Also, with the coupon they sent in the mail, it was an insanely good deal. I got a “patty melt” (air quotes explained later) and fries and after the coupon it was only like $7! You can’t get food at McDonald’s for that price! The food was also pretty good; fries weren’t my personal fav, Marathon does better imho but solid deal even without the coupon.
Now, for something considerably more disappointing. I got a patty melt, which costs a couple dollars than a burger. The online menu describes it being on a “buttered and griddled roll” and has a picture depicting exactly that; this is also what I consider to be the general concept most people have of a patty melt. When I unwrapped it, it was literally just an inside out burger bun that wasn’t even toasted. It was the saddest thing I’d ever seen (see attached photos). I really don’t mean to complain about a couple dollars, especially because of the deal that I got, but if you’re gonna charge me more for getting the patty melt and all you do is turn the bun inside out, I would’ve rather you just not have a patty melt on the menu and charge the price you want to for the burger. I mean, the original price without the coupon was already very reasonable! Very disappointing to get a patty melt and it’s just an inside out burger bun; it honestly kinda feels like a scam. In any case, this sends a clear message to the customer that you don’t care about them coming back, so I probably won’t after my coupon code expires (good for one more order). I shouldn’t be surprised that college park is just getting another trendy looking rip off food hall though, that’s kinda the vibe around here.
***(Edit) Response to Owner Response***
I appreciate your response to my review and your effort to show concern, but I must be honest that your response is only even more concerning to me. “I’m sorry we missed the mark”????! I apologize if this is a bit blunt but, that’s incredibly lazy. Are you telling me you meant for the patty melt to be like this and it wasn’t even a mistake?? I’m gonna take away another star now for your careless, probably ai-generated response to this and can assure you that you will not have a chance to redeem yourselves in the future. Can’t wait to see this place fail.