Anna Espinosa
Google
I had sent an email about our experience with no response, so I'll post here.
Our visit was July 8th, for my son's birthday party where we paid for the VIP party.
Firstly, there was no table reserved for my son. We were told to just sit anywhere in the party area. There was one other party at one point, then some other family came and sat down as well. It felt like we paid extra for no reason. We even had to hunt down the office to receive the birthday shirt that is a part of the VIP package. There was also no "visit from smiley".
The bathrooms were run down and filthy. The bathroom checklist seems to have never been touched as it was completely empty.
Despite fairly long lines, there was never more than the main food vendor open. They also ran out of Sprite around 2, which was unfortunately when my son decided he would like to get a drink.
Several slides have been removed and replaced with nothing. No mention of this was made on the website or otherwise. Coupled with the short hours on the right side of the park, it felt crowded. There were hardly any available floating rings, and many were deflated and lying in random places.
The water in every pool was littered with floating pieces of concrete debris and outright trash. The park itself was littered with diapers, clothes, and just random garbage. I only saw someone cleaning up close to closing. There were places where the concrete was broken and just pieces laying around, including in the little splash pad where the smaller children play.
It was nice that they seemed to have gotten new foam pads for the slides, though. However, three of the slides were closed off and unavailable. I feel it's unacceptable for a park to run while not only not being transparent about the broken or missing attractions. But, having broken concrete floating in your water and dangerous unfinished decor where attractions used to be.