Woodlands

I don't even want to give it a single star. This is the worst international train station I've ever been to in over a dozen countries. The platform staff were extremely rude, yelling at passengers getting off the train with an angry expression, even though they hadn't done anything wrong. The customs staff were very helpful and willing to help anyone with any difficulties.

It was our first experience taking the KTM Shuttle Tebrau to JB Sentral from Woodlands Train Checkpoint. The train ride itself took only 5 mins. The waiting took longer tho. Prolly around 1 hour at least. Just to go on board the train. If you queue up earlier, can prolly take longer time altogether. The AP officers only open the doors to clear immigration about 40 mins before your train’s departure time. So be sure to come on time so that you don’t miss your train. The good thing about taking the train to JB is that you clear both SG and MY immigration and customs at Woodlands Train Checkpoint itself. You’ll need to clear SG’s first then followed by MY’s. We didn’t have to print any ticket as well. The KTMB staff will scan your passport prior to letting you enter the gate. Once you board the train, you’re off to JB and after alighting you’re free to go off directly from JB Sentral without the need for another round of immigration checks. Don’t be fooled by the train’s exterior appearance because it looks old school from the outside but everything works fine on the inside. Aircon was good, seats quite comfortable although gonna be sitting for like 5 mins only if you get a seat. Overall, okay experience except that there was still a substantial wait time required for this mode of transportation to JB.

Be prepared for lots of waiting. No need to go ticketing with your online purchase. Went up to queue, and staff will scan your passport.... Long walk to Singapore Custom to scan... And another walk to Malaysia custom (within the same building)... Finally toliet. Then another long 20mins wait for the doors to open for boarding - think the long way was a good idea to gather all passengers, as the train moves off under 10mins after boarding.

Hope there is a clearer direction to reach here especially for 1st timer. We took bus 170X from kranji mrt & thought it will stop at busstop 46069. End up we need to escort by security (sorry & TQ to ICA Officers to provide such service) to walk over to woodland train checkpoint. Take note for 1st timer: only take bus from Woondland Interchange (Bus 856, 903, 911, 912) Be here 45mins before actual departure time is the best.

beginner guide: buy tickets online, your passport is your ticket, no need screenshot or print anything the advantage of taking train from SG > JB: you clear both SG + MSIA customs on SG side > 5min train ride > alight & u are free to go disadvantage: ticket sells out quickly; so plan early whenever possible people start queuing up like an hour before scheduled departure; gate closes 20min before departure

Most civilized way to commute between JB and Singapore without the unpredictability of traffic and incompetent immigration counter scheduling. Just buy a ticket online and use your passport as the ticket to take the train about 30 min before departure.

Had a smooth journey by train from JB Sentral to Woodlands Train Checkpoint. The coach was clean and was really easy to commute. How ever for those need go to toilet, have to wait till we pass through the immigration. Yeap. .. And yeah need to wait 30 minutes prior to depature. If you guys from Malaysia and wish to travel to Singapore. Just download the apps and full up your details at least 14 days before traveling. Before this we need to fill up the white card but no more hassle as we can do it all online. Check out the photos for further instructions.

It's my first time there, everything went smoothly. The staff are friendly and helpful, I went there last minute for the 3' o clock departure and still managed to hop on the train.