Jinxy J.
Yelp
I really did not want to do this, but I was left with no choice. In time of Covid-19 and race riots, I would think that businesses, including Woodstock Way hotel, would be understandable and accommodating in times of crisis. But, they were NOT! *My story goes as follows* After surviving Covid-19 & two months of quarantine, upon receiving a perfect bill of health, my husband and I decided to book a beautiful King Waterfall Suite at the last minute for my birthday which happens to fall on Memorial Day. We were soooo excited that we got a room and found a Zipcar to take us there and back. The trip was planned, and we could not be happier! The day of our departure from Brooklyn to Woodstock, we realized that Zipcar stiffed us on a car. We had to go to 3 different garages...running around Brooklyn from 9am to 5pm with no car in sight. Plus, no cars were available for the following night either, so now we had no way of getting to the hotel. Yes, we are dealing with Zipcar separately. But, when we called Woodstock Way hotel and explained what had happened, the first thing that we heard was "NO REFUNDS" and not " We are sorry about what happened to you and your husband, how can we work together to resolve this?". We agreed that refund would not be an option as it was not the Hotel's fault that Zipcar messed-up, but we were hoping that we could work something out....meet in the middle as they say. So after a 24hour wait time, the hotel manager came back to us with a partial credit, not full, that was only going to be good for the year 2020. And, this is when the fun starts. Upon attempting to book a room for the month of June, July, or August we find out that the princesses literally doubled. Like, literally doubled. With the economy being the way it is, and my work hours being cut in half due to COVID, there was no way we would be able to afford those princesses. The half credit would only cover half the price of the room we had originally booked for 1 day!!!! We also asked them about Fall, and was told there will be construction and they were not sure if they will be opened in the Fall. SO!! Having said all that, we are not officially out $685.00. We have tried reaching out to them several times since to try and work with them, but never heard back from Ryan, the manager or any of the staff. All we can say now is, book at your own discrepancy. This is our story of how we were treated during a pandemic.