Beth G.
Yelp
I am rarely one to complain, and honestly this is my first review where I just cannot find one positive about our experience. I guess I can say our 2 beers were cold, and that's about it.
Our meal began with nachos, which we asked for sour cream on the side. When the waitress brought them over, she realized her mistake and told us she forgot about leaving off the sour cream and put them on the table anyways. No offer to take the item back and fix it, but it wasn't a huge deal so we scraped it off and carried on.
On the Facebook page, the burgers are shown as mouth-watering, juicy towers of meat. My husband ordered the BBQ burger, and I got the beer cheese one. The patties were obviously frozen, with very little flavor, and pretty unappetizing. My husbands burger online showed a patty topped with 6 onion rings, each covered with golden, melting cheese and BBQ drizzle on each layer, topped with a juicy tomato and some lettuce. What he received was a patty, a slice of processed cheese, and 4 onion rings with some sauce on top. To the tune of $15. Mine was equally disappointing. The soft taco and quesadilla for our kids were average, not much you can do to ruin a quesadilla.
The biggest disappointment came at dessert. It was our 9 year olds birthday and he got to pick the restaurant. When we saw the pictures of the outrageous, over the top milkshake concoctions on the menu, he was sold. So, when his cookies and cream milkshake came out in a plastic cup looking nothing like the one he was so excited to devour, he was crushed and burst into tears. Then, to charge $10 each for the bait and switch milkshake, it was just unbelievable.
Final blow, all of this cost our family just over $130 once we added in a tip. As a hard working family in the public service field, this is a lot of money for not only a disappointing meal, but one that ruined the birthday celebration of one very special 9 year old. Hands down, the worst food and worst experience we've ever had. Don't waste your time, or hard earned money, at this spot.
*UPDATE*
I am happy to report the owner of the restaurant contacted us and seemed genuinely upset at how our meal went. Owner was kind and reported immediate changes were in the works to bring food back to their original standards.