Leigh M.
Yelp
First, I get the whole "Word of Mouth" concept...but how about a sign out front...? So that your prospective clients will find your location without a hitch.
Speaking of getting hitched....this is the catering company that my wedding venue required us to use.
At our food tasting, the food was cold. I gave them the benefit of the doubt...surely culinary professionals will pay attention to a detail such as that on the big day? I couldn't have been more wrong. Not only was my food cold (and I was sitting at the first table to be served) ... as the guests at my table were finishing their main course, I looked out into the room, and saw that over half the tables were still awaiting their meals! Sitting there, politely, sipping their wine, and making conversation....what else could they do, while waiting a decade for their cold meal? It sure as hell wasn't being cooked or warmed....I wonder what the delay was? Waiting for the Gouda to age?
A few days before the wedding, we find out that table service for wine and beer was NOT included and guests would be required to get up and fetch their own drinks from the bar during dinner. Advanced notice of this would have been great...and setting the bar up to NOT look like a cash bar would have been even greater. There's nothing tackier than a cash bar at a wedding, and we were thoughtful enough in our planning to budget wine, beer, and soft drinks for all our guests...only to realize none of them took advantage of it, because they simply didn't know the wine, beer and soft drinks were complimentary, and they had to get up to get them. My poor parents got up half-way during dinner, and as they greeted and chatted with each table, they also let the guests know that an assortment of refreshments was also available.
This catering company proposed (their idea!) to take a sample of each of the 5 flavors of my wedding cake to each table, and let the guests know which flavors were which, thus giving them the option to choose which they'd prefer. What ACTUALLY happened, was that 5 petit-fours were flung on an oblong plate, and dumped on each table, no elaboration. I doubt if any of my guests knew they had a choice.
The champagne toast that was to accompany the cake cutting was completely omitted, skipped, or forgotten? In any case, no champagne for the guests.
Lastly, in my list of grievances with this company...tea and coffee was not served, although that same-morning, my mother had been on the phone with them, and had carefully selected an assortment of teas and blends that the guests might enjoy.
As I mentioned in my review of the venue - people in the wedding business must know that they only have ONE chance at getting that bride's special day right. To them, it might be just another gig, but to a bride, it's her one and only wedding day.
Displeased doesn't even begin to describe it. Chalk it up to incompetence, chalk it up to insufficient communication between the venue and the caterer, or WHATEVER you want to chalk it up to...Word of Mouth catering certainly shan't be recommended via word of mouth to my circle of friends and acquaintances.
As I don't like to be entirely negative, I shall say: if the food had been hot, it would have been good, and the staff were polite enough.