Keisha R.
Google
I’m originally from Miami but currently visiting from out of town, and this establishment is a place my parents frequent often. I’ve also eaten here myself whenever I’m back home, so this review is coming from genuine, repeated customer experience not a one-time visit.
Today, in addition to my mom’s order, I asked her to add a side of collard greens and cornbread for me. The total for my items came to $6.01. My mom handed the cashier a $20 bill. Instead of receiving $13.99 in change, she was only given $13.95 shorted $0.04.
While we were on the way home, my mom told me what happened. I checked my purse and happened to have $0.01, so I turned around and went back inside to request $0.05 in change to correct the shortage.
The cashier then had the nerve to call me petty and said, “Really? Over $0.04?” I responded, “Really? Over $0.01?” because at the end of the day, it’s the principle. Money is money, and customers deserve the correct change back, no matter the amount.
Another employee came from the back saying there’s a “change shortage,” yet there is no sign posted anywhere informing customers of this. If there truly is a shortage, that needs to be communicated before transactions not after customers notice they’ve been shorted.
Please, if you plan on visiting, double-check your receipts and your change, and consider bringing exact cash. Clearly, shorting customers even by a few cents isn’t taken seriously here, and addressing it gets you labeled as petty instead of respected as a paying customer.