Crystal D.
Yelp
BEWARE - BEWARE !! WARNING!!!
What started out as a place of rest relief and good vibration turned into a nightmare!!! I start visiting this Spa over a years ago an instantly feel in love. Upon my last couple of visits ( I noticed) the quality of service diminishing slowly . Previous visit ' The 1 yr anniversary was a red flag.. one of the front desk reps requested me pay by Zelle for entry ' I didn't think much about it at the time, but as I was soaking, it crossed my mind, how peculiar that was.. ' not to mention, it was extremely packed with nowhere to sit in ANY pool so I just left.
Seven months later ' I decided to try them out again since it was cold in hopes of it not being an overpopulation of people ..After enjoying a wonderful evening in the pools, I instantly got dressed, because they were about to close . Once I got to my car' I realized that my purse and wallet were NOT in my duffle bag "yea' missing" I freaked out because I had only gone to the locker to undressed, re-dressed & placed all of my items inside of my duffel bag and locked the locker... I Recall, triple checking the locker before I left to ensure it was locked. As I returned, nothing seemed touched "threw on my clothes and headed out. When I got to my car looking in my duffle bag 'I realize my purse was GONE...and this was an expensive bag... I was taking aback- I followed every measure given by this facility. I paid entry that included a wristband for a (what seemed or promised to be ) secure locker for my items.
My heart instantly dropped as I searched through my duffel bag, looking for my wallet and other things to NOT have my valuables... yet there was a cap in the bag..(???) apparently ,Whomever stole my items out of my bag left a parting gift "a world springs employee cap" in my bag' in my
Mind I'm think WTH!!
I was later told by management that those hats aren't offered for sale. It's only for their employees. Ikyfl!!!!!
I'm not sure if this was to taunt me or to troll because I was just viciously violated.
Don't get me wrong, this place is beautiful however BEWARE, BEWARE, BeWARE!!!!! Either one of the guest had a master key or this was simply an inside job!!! THIEVERY AT ITS FINEST!
Seeing how I was one of the last people to leave, and the establishment had closed. I was told to call the next day as I called absolutely no one. NO ONE picked up the phone. I decided to go on my lunch break to the building just to speak to a manager or anyone in control of this place. Because this was INSANE!
I spoke with two extremely nice women Taylor and Lindsey both managers that assured me they would look into it and look at the footage, to also come back after work for the results...
....well I'm sure we all know the end of this story ends --No one took accountability! I was told that I couldn't have the footage, which is crazy cause I didn't want the footage. I just wanted them to review it themselves to assist me in understanding what the heck happened to my stuff and aid w/my police report.
Nevertheless, it's horrible that this experience happened because this is a very nice place, but it is quality is straight down the drain. The whole point of going to the spa is to relax, not get robbed!!
i've always viewed going to the spa as a worry, free, relaxing event. (It's a cold world)Never should one have to worry about being robbed while they're relaxing. A complete disappointment on many levels!!
Yes, cute place. But keep your head on a swivel' times seem to be very tough over there...
I'll conclude this review by saying ,if you consider yourself a "risk taker" and don't mind taking the risk go for it! Otherwise, I'd say run for the hills and don't waste your time, money or energy -ultimately you may end up taking a loss!!
Just A Kind suggestion to World Springs' start doing Better background check and get a new locker system that works!
I'll allow the police and attorneys to do the rest!