Laura J.
Yelp
This hostel provided the worst possible experience for my fiancé of any place ever. They promised to make it right when he left and almost 2 months later ignored us and have done nothing.
I booked this hostel for my fiance when I got him a ticket to see Billy Joel in July. My fiance is a wounded warrior with a brain injury and other physical and mental disabilities. He had just been through the sudden passing of his grandma from cancer, had to fly from Japan to Pennsylvania for her funeral, and I had surprised him with concert tickets on his way home to cheer him up. I wanted everything to be perfect, and we have stayed in hostels before and realized that a top bunk is not safe for my fiance as he gets balance issues and has bad knees from being hit by an IED in Afghanistan. So, I called ahead and explained this to the owner, who was very nice and said no problem, he would make a note and be sure a bottom bunk was available. My fiance arrived and was exhausted. He went to check in and the woman at the counter told him unless he had something other than his military ID (which is federally issued legal ID) he could not stay there. She also took that ID from him after making him show his drivers license and kept it as a "key deposit" saying he could not have a key otherwise and that she couldnt take the normal $5 deposit by card. His ID functions as his medical ID in case of emergency and he was very uncomfortable not having it on him but he didnt want to have nowhere to sleep. The lady was being rude to him and had an attitude about his military ID. Then, she took him to a room. Despite him explaining that he was a disabled combat vet and he had talked to the owner who made a note about a bottom bunk, she assigned him to a top bunk. He refused it, again saying he was disabled. She said "well you dont look disabled to me" and walked away. Only after further complaints did he finally get assigned a lower bunk. When he came back from the concert, she still was being rude and did not want to provide him with his military ID. He then chose at 1am, exhausted, to get his ID, give the key back and go straight to OHare rather than stay at this hostel. He spoke to the owner that day and explained the situation (including that the employee seemed hostile that he was a veteran after she pointed out that she was Muslim (to which he pointed out his job was to defend all Americans including her and what did that have to do with anything), and that she made him feel like a bother and a fake by treating him like she was and saying "he didnt look disabled" and refusing him an accommodation and stating that his military Id was invalid.
The owner on the phone apologized for the situation and promised a full refund, to call my fiance in 48 hours after he checked into the situation and said he would most likely let the employee go. He never contacted us even after I reached out twice, and no refund was given.
It angers me that a place I trusted to be a fun welcoming comfortable environment for my fiance during the only nice evening he had in what was otherwise a terrible week, ended up causing him so much anxiety that he left for the airport rather than sleep there after he already had not slept in 48 hours. And that this place feels so disrespectfully about military, veterans and disabled people that they cant even attempt to make terrible, disrepectful service right.