Kel V.
Yelp
I almost never leave reviews, but the service today that I got, I have to mention. I like the place, great cafe feel that you can go to casually. It's cool and I think it's fun and unique that they have chinese food there, in addition to bagels and baked goods. The staff is generally good, this is a weird, hopefully isolated incident. I've gone a bunch of times and haven't had an issue before this.
So I went before this incident and ordered a bacon/egg/cheese bagel and felt the egg wasn't enough, so i said to myself, next time i go, i'll add extra egg to it (which is fine, i didnt complain or anything, some places are like that). So i went back today, went to build a bagel, and selected 2 options: 1 was to add fried egg, and 1 was to add scrambled egg, to a bagel. I thought i'd get more egg this way, 2 eggs worth. Each addition cost me $4.5, so i hope i get 2 eggs for $9 (sheesh). I get the sandwich and it's like the first day, haha, just 1 egg, not much there, even though i ordered 2. I eat a bit of it and eventually go mention that they left off egg. They then ask to inspect my sandwich and give it back. Then the cook comes to say "i put the egg there" and i say "yea only 1, not 2" and we disagree, and nothing happens. I wasn't asking for much. They made it seem like i was lying, or trying to cheat them for 1 egg. It was insanity. I leave it and go back to my work there on my laptop. I eventually think, let me try again, so i order the sandwich again like an hour later. I again add 2 eggs to my bagel. This time, the cook guy comes out and says "do you want fried egg or scrambled egg". And i said, "both" because i ordered both. This proved to me this cook guy does not understand the ordering system. I bought 2 eggs, each for $4.50, so i get 2 eggs. It is not an either/or situation, otherwise why am i paying $4.50 twice. I hoped he had learned his lesson, but instead he gives me the 2nd sandwich the same as the first time, with just 1 fried egg on it, and no scrambled egg. I get it's kind of unusual to have 2 different kind of eggs on a sandwich, so maybe he was confused, but that's what their ordering system has. I felt ripped off of $9 from the 2 sandwiches i ordered. They need to fix this. Make it a more clear "2 egg" option. There wasn't any.
Anyways, if you go there and order an egg sandwich, expect to get the minimal egg they have, haha. Even if you add an extra egg to it.
Yes, i'm aware this is like a curb your enthusiasm episode or seinfeld. Even if i was trying to cheat them of an egg and was lying (which is crazy), why wouldnt they just give it to me? It's not a big deal. They denied me and basically made it seem like i was trying to cheat them. I think it was just confusion in how to handle my order of adding 2 different eggs to a sandwich.