Julia S.
Yelp
I ordered my Thanksgiving breads and desserts from the Wuollet location in Edina, because I like to support local when I can. I went to pick them up, and much to my surprise, only half the order was ready; I was told the other half was delayed and I was assured it would be ready by 10:30am, three-and-a-half hours after the scheduled time.
Not once was I called or notified about this delay prior to stopping in at 7:00am, which was the originally quoted time to pick up my order.
I stop in again at 11:30am. I was once more told the order was delayed but would be ready between 1-2pm. Surprise! I also wasn't called or notified in any way about this second delay.
At 2:30pm, I call before going back. I spoke to Annie, who told me my order would not be ready until Thanksgiving morning -- a day later than scheduled -- but had never once bothered to send so much as an e-mail about this third delay (or any of the prior two delays, for that matter.)
Apparently there was a "production issue" at wherever the breads and desserts were made. In summary, the store was making blind promises, not communicating and had ultimately not fulfilled my order.
I requested a refund instead, as I was not going to continue this game with this store or with Annie, and I certainly wasn't stopping in on Thanksgiving morning because of *their* mistake. Annie gave me a refund and that was it.
This lack of communication and continued, unexplained delays were absurd. There was no reason the store could not have communicated the delays -- it was a large Thanksgiving order, after all.
I will never, ever do business with this bakery again. In reading other reviews here, I think that's the best choice.
Do not recommend. Absolutely terrible.